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Old 01-07-2013, 07:24 AM   #46
pmaurer74
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It is not just POP, things can happen at any resort. We stayed Club level and WL and had a shower drain that did not work. I saw a palmetto bug in our bathroom at the Poly. I now always wear at least socks if I get up at night. Mildew on the tiles around the bathtub at the GF. These were very minor and we never complained except for the drain in the shower. At the GF there were TONS od spiders on the patio. Now I know there are lots of spiders in Florida but it did creep me out to sit out there and I wondered how often they cleaned out the balconies and patios?
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Old 01-07-2013, 09:23 PM   #47
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Disney has a major problem with their new DirecTV system... It doesn't work! This is NOT a problem unique to PC. Read the reviews on ANY Disney resort and somewhere there's someone complaining about a problem, getting the short cables replaced etc. Deluxe, Mod, Value , DVC, makes no difference.

Literally.. and I'm not even kidding, as I type this, the guy from maintenance is in my room at Sports to attempt to fix this by replacing the cable. The cable ain't the problem.

The system was either poorly designed by the contractor.. or they used substandard cabling in the walls and elsewhere that cannot handle the bandwidth required. Why on earth so many cables from the wall to the TV would be going bad?? Makes no sense whatsoever that these 4 foot cables all over the property at different resorts are continually the problem.

I will respectfully suggest that Disney got sold a substandard installation / configuration on this by some contractor.. Eventually that will become clear to them. For now, it's clear to this guest.

K
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Old 01-07-2013, 09:36 PM   #48
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OP, we had a similar issue with the shower in our Pop room back in late October. It was very tricky to adjust and manually hold/maintain the water temp. Our kids are both teens, but I recall thinking how dangerous that could be to families with younger kids -or other folks at risk to scalding.

The thing about Pop I was disappointed with was the stay in the 90's bldg. It was our first time out there after many Pop stays in closer buildings. The distance didn't bother me so much, but it was kind oor our next truf a drag having to walk through the parking lot while going to and from the building.

Mostly because my kids are getting huge and partly because I was a little put f by Pop, I am sure I will choose a moderate for our next trip
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Old 01-07-2013, 09:56 PM   #49
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OP, I have to agree with others that have said this - but I also don't agree that your review is really fair. If I had noticed anything unclean about the room, I am calling the front desk immediately. DH is also non confrontational, but when it comes to the money we spend on our vacations , he does not let me keep my mouth shut. You paid for that vacation and you have the right to some quality. Disney is usually pretty good at doing what they can to keep you happy. When we spent 1 night at WL on our honeymoon, we were given a handicapped accessible room on the first floor. I was fine until my DH opened our curtains to a massive bush blocking our ENTIRE view. I immediately got on the phone and requested to be moved. No problems. We were given a new room on the forth floor which was great.

We have stated at values for each of our trips other than our HM. We have never had significant problems- maybe one maintenance issue I can think of off the top of my head which was immediately resolved.

You also have to remember how many thousands of rooms disney needs to maintain on property. Unfortunately, there are bound to be issues here and there. It's about staying positive and remembering you're on vacation (in Disney nonetheless), this is your money used to pay for this vacation, and you have a right to say something.

We will be staying at POP for our April trip with 12 of us (in 5 separate rooms.) This will be the first time we are bringing my family along so hoping for the best with rooms. All in all, vacation is what you make it and I intend on dealing with any potential issues that come our way.

Sorry to hear you had a terrible experience.
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Old 01-07-2013, 10:49 PM   #50
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OP I'm sorry your stay at Pop was not magical. Pop is our favorite resort and I'm hoping it's not going downhill. We even preferred Pop over our stay at the BC conceirge.

Our biggest problem at any resort was our most recent stay at POFQ. We had serious mousekeeping issues. The room was dirty when we checked in and was not cleaned properly on a few more occasions.We had to keep calling when supplies weren't replenished and trash left unemptied. We went down to the front desk in person and made them aware of all issues. The next morning our room was cleaned REALLY well and a towel animal too

Please everyone if there is a problem with your room at any resort please do everything you can to get the problems resolved. This makes Disney aware of problems so they can be resolved for future guests and that helps us all.
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Old 01-08-2013, 06:41 AM   #51
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Originally Posted by Dreamsdocometrue9112 View Post
OP, I have to agree with others that have said this - but I also don't agree that your review is really fair.
I disagree. This review was perfectly fair. Yes, many people would have complained, but there are a lot of people that have their reasons for staying put, whether it's not feeling like packing up and moving, being non-confrontational or whatever. Also, if my hotel room were so bad I had to go all the way back to the front desk and move all my stuff, I would be less than 100% satisfied with my stay, no matter how they "made it right". Moving to another room does not make the condition of the original room acceptable.

Please lets not discuss whether what this person says is valid. Sorry about your stay OP.
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Old 01-08-2013, 07:02 AM   #52
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OP's complaints ARE valid. No question about that. So can we skip further discussion of how this is all somehow HER fault?? Please? Just this one time?

No doubt they couldn't move her within that resort or any other because of the holidays. Disney was JAMMED. Not an excuse.. just a fact.

To the OP -- I'm sorry this trip wasn't so great. This stuff can happen at any resort but I'm sorry it happened to you and couldn't be corrected in a reasonable manner.
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Old 01-08-2013, 05:32 PM   #53
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Originally Posted by CanadianGuy
OP's complaints ARE valid. No question about that. So can we skip further discussion of how this is all somehow HER fault?? Please? Just this one time?

No doubt they couldn't move her within that resort or any other because of the holidays. Disney was JAMMED. Not an excuse.. just a fact.

To the OP -- I'm sorry this trip wasn't so great. This stuff can happen at any resort but I'm sorry it happened to you and couldn't be corrected in a reasonable manner.



Thank you! Is there some unwritten rule here on the Dis that you can't complain or point out flaws about Disney World without it being implied that it is your fault? I know that Pop has a large fan base but come on, give the OP a break here!
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Old 01-08-2013, 10:04 PM   #54
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I do strongly recommend that the op send a detailed description of the situations and events to Disney guest services.

While I feel super bad as i am sure many do, there's nothing we can do other than suggest theories for what happened and share our sympathy.

Disney can at least attempt to make sure the flaws are addressed and folks don't experience the same in the future.

K
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Old 01-08-2013, 11:59 PM   #55
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Originally Posted by Sinderelly View Post
Our biggest problem at any resort was our most recent stay at POFQ. We had serious mousekeeping issues. The room was dirty when we checked in and was not cleaned properly on a few more occasions.We had to keep calling when supplies weren't replenished and trash left unemptied. We went down to the front desk in person and made them aware of all issues. The next morning our room was cleaned REALLY well and a towel animal too
Our biggest problem was at POFQ too, but it was about 10 years ago. We checked in late at night so we didn't really see much of the room but when we woke up the next morning we saw how dirty the room was and were disgusted. They ended up moving us to the Wilderness Lodge for a small fee.


OP, I'm kind of surprised they didn't do anything for you. We stayed at Pop the last week of October and they accidentally sent us to a room that hadn't been cleaned yet (their system was saying it was ready). We were annoyed because it resulted in us lugging our suitcases to the room and then back to the front desk but it wasn't a huge deal, and they actually ended up reimbursing us for the room for 1 night.

The only other problem we had while we were there were with the beds. Our room needed new mattresses badly. Both beds in the room had huge indents on both sides, so unless you slept in the uncomfortable indent you were sleeping on a slant.
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Old 01-09-2013, 02:49 AM   #56
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We stayed at POP 10/2012 in the 60's building and did not have any problems. Actually due to my bad back, I preferred the firm mattress over the pillow top at AKL.

However, 8/2012 we were at All Star Music. Our stay was for 1 night and whereas our room was adequate and clean I did have some issues with the resort itself. Mostly that I think the All Stars are due for an upgrade and a good coat of paint, the directions from the checkin desk to our room were not clear and neither is the signage, the food court was dirty and disorganized. The food court staff were inattentative, the food prep area didnt appear clean, and it was 2pm. I didnt complain to the desk at the time of the stay since it was only 1 night and my actual room was clean and functional.

But I did send Disney an email when I got home to make them aware of my observations. I told them that we were seasoned Disney travelers and just wanted them to be aware of our observations so they could make improvements. I received an email and a phone call from Disney wanting to discuss my observations. The representative thanked me for taking the time to bring these things to their attention and that she would let the manager of ASM know so they could make appropriate adjustments.

I told the representative that I had an upcoming 10/2012 stay and had cancelled my ASM room and switched to POP paying a little bit more (the ASM room was at a discount) Much to my suprise when we checked in to POP 10/2012 there was an envelope waiting for me with 2 passes to the ESPN Sports Complex. I was expecting nothing. I wanted nothing. I only wanted to let Disney, a company that I love know of some areas for improvement because after all, if you dont let anybody know- how can they fix the problem.

So all of this to say: OP send Disney an email. They cant fix the problem if they are unaware. And by speaking up, you can possibly make the experience better for the next guest.
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Old 01-09-2013, 04:10 AM   #57
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OP, I'm kind of surprised they didn't do anything for you. We stayed at Pop the last week of October and they accidentally sent us to a room that hadn't been cleaned yet (their system was saying it was ready). We were annoyed because it resulted in us lugging our suitcases to the room and then back to the front desk but it wasn't a huge deal, and they actually ended up reimbursing us for the room for 1 night.
Kinda surprised. Due to the way the AP discounts fell one year and me not being able to change my dates, (had flights already booked), I had to do a split stay at CSR, paying rack rate one night, then had a different reservation using the AP discount. I had asked at the time of booking that they be linked and then again when I checked in that first night. The CM told me they'd see what they could do, but couldn't promise anything. Sure enough early the next morning when I checked back in for the AP discounted part of my stay, they told me I had to change rooms. I wanted to get my stuff into the room, so hung around until they texted me the new room was ready. I took my bags over there and just as I started to put my new room key into the lock, the door opened and I was facing a very large man's bare, hairy chest. He had on a pair of shorts, but was bare footed and bare chested. He had a cigarette in his hand and was apparently going to step outside to smoke, just as I raised my room key to insert into the lock. The timing was just perfect. I don't know who was more surprised me or him. I squealed and he jumped back and yelled, demanding to know what I wanted. When I sheepishly told him that was my room, he snapped, "Not yet, we aren't out yet". I thought maybe I had the wrong room and apologized, but when I checked the paperwork they gave me at check in, found I was correct. I had to lug my luggage all the way back over to the check in area. When I told the CM what happened, she said that room was showing up as cleaned and ready with me in it and she didn't know how housekeeping made that mistake. All I got for my trouble and embarassment was alot of laughter from the CM. Got to admit, I thought it was funny too though, but it could have been alot more embarrassing. CSR never offered me anything for my trouble or embarrassment. Well she did offer to find me a different room, but I loved the location of the occupied room, so agreed to wait for it and just took my bags to bell services and left them, while I went to the parks for awhile, waiting for the previous guests to vacate the room.

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Old 01-09-2013, 09:41 AM   #58
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I have to ask- why were you just hinting around? Why didn't you just tell him that the maintenance/room condition problems were unacceptable and you demanded to me moved to another room?
I agree! I would have INSISTED on another room. Too many issues were wrong. I would NOT have accepted this room at all.

Our experiences at Pop were ALL positive. We never had a room that was not clean. Everything was excellently cleaned & in working order.
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Old 01-09-2013, 10:32 AM   #59
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Our biggest problem was at POFQ too, but it was about 10 years ago. We checked in late at night so we didn't really see much of the room but when we woke up the next morning we saw how dirty the room was and were disgusted. They ended up moving us to the Wilderness Lodge for a small fee.


OP, I'm kind of surprised they didn't do anything for you. We stayed at Pop the last week of October and they accidentally sent us to a room that hadn't been cleaned yet (their system was saying it was ready). We were annoyed because it resulted in us lugging our suitcases to the room and then back to the front desk but it wasn't a huge deal, and they actually ended up reimbursing us for the room for 1 night.

The only other problem we had while we were there were with the beds. Our room needed new mattresses badly. Both beds in the room had huge indents on both sides, so unless you slept in the uncomfortable indent you were sleeping on a slant.
Sorry Ot here but the last 2 times we stayed at POFQ we had issues as well. We are at pop for our next trip. but thinking of a upgrade and I have POFQ on the list. I'm sure the op did have these thing happen. I'm sure it happens a lot at every resort.
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Old 01-10-2013, 01:54 AM   #60
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Aww that stinks! We like Pop, have stayed there twice. My only complaint regarding last years trip was my daughter had gotten sick in the middle of the night and puked in the bed. I cleaned up what I could being half asleep. I put everything effected in a ball in the corner and we let the housekeeper know in the morning on our way out what had happened. We come back around 8 or 9pm, with a big of towels on our door knob and a "Sorry we missed you" note. The room was left just the way we left it! I of course don't blame her for not wanting to touch pukey blankets but honestly it wasn't that bad, I cleaned what I could. It's not like there were chunks everywhere. Hubby called the front desk and explained the situation and they sent a housekeeper right away. I felt bad for her because she had nothing to do with what happened. Anyway....after that experience, would I stay there again...absolutely. I wouln't let 1 lazy housekeeper ruin the resort for me.
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