Oh wow... - The DIS Discussion Forums

meredith1 · 01-04-2013, 10:13 AM

I've been on the phone holding for an hour and twelve minutes with Disney to add another night to our package. I've never been on the phone holding this long-lots of people must be planning 2013 trips!

dansdad · 01-04-2013, 10:17 AM

New special just released yesterday and the many issues with the new website are causing the phones to be crazy. Lots of reports on the DIS of 45-60 minute waits on the phone.

Mousemommy1 · 01-04-2013, 10:18 AM

I called first thing this morning in order to make a final payment on a ressie and was on hold for 25 minutes before I had to hang up and get the kids to school and myself to work.

I then called back while driving to work, and was on hold for another 20 minutes before being disconnected mid-way through the elevator ride to my office.

Then, once in my office, I called for a 3rd time and was on hold for about 17 minutes before I got to speak to a lovely CM named Abby who took care of my payment. She stated that because of the new promotion and their internal technical difficulties, things have been crazy!

Good luck!

El Perro · 01-04-2013, 10:21 AM

It's the website issues. Their call centers are getting crushed. I have to think some heads are going to roll over this. If not then they have even bigger issues.

meredith1 · 01-04-2013, 10:36 AM

An hour and 28 minutes now. I am at home with it on speaker. I'm going to hold just to see how long it takes now....should be interesting.

CleKait · 01-04-2013, 10:39 AM

I called a couple of times last night to change my reservation and add flights and never made it through. So I called this morning at 7:25 and only waited a couple of minutes before I spoke to some one.

My2Angels · 01-04-2013, 11:10 AM

I have been on hold now for 156 minutes with no answer! This is ridiculous!!

TigrLvsPooh · 01-04-2013, 11:10 AM

Insane!!! I finally gave up on the website working for me. Thankfully the BWI IPO emailed me confirmations for everything so I could print them out to bring with us. Because according to the website I don't even have these dining reservations.

meredith1 · 01-04-2013, 11:24 AM

My phone ran out of battery at an hour 44 minutes-go figure.

Mousemommy1 · 01-04-2013, 11:27 AM

Quote:

Originally Posted by meredith1

My phone ran out of battery at an hour 44 minutes-go figure.

Woth2982 · 01-04-2013, 11:58 AM

I was on hold for 2 hours and 10 minutes yesterday. My boss said at that point I had a personal vendetta and HAD to stay on the line lol. Took another 45 minutes to solve my issue.

Donald Duck888 · 01-04-2013, 12:38 PM

WOW those wait times are nuts.

I called this morning at 8am and got through in about 15 minutes.

Their website/computer issues are crazy. When i first reserved i tried to do ME but southwest was not in the pulldown menu.

So i had to call to input fight info. I know at least from the northeast alot of people fly Southwest so that alone is alot of people having to call, tying up lines for something that could be done online if site was working correcty.

Of course phone is not perfect either as I was supposed to get an email for my changed ressie but none has come yet. Thankfully it did show up right away on the website as changed so i printed that out. Otherwise i would be back on hold to request a confirmation.

lemondog · 01-04-2013, 01:02 PM

Seriously? I called yesterday around 1pm and got right through. Although I was making a new reservation so maybe that's why. Feeling like I really lucked out!

meredith1 · 01-04-2013, 01:54 PM

I called back and got a CM after 25 minutes this time however, she couldn't find my ressie. At the end she told me to get a pen and write down the correct Ressie number. It was the exact number I had keyed in and given to her verbally. Oh well, got the extra night.

01-04-2013, 10:13 AM	#1
meredith1 DIS Veteran Join Date: Jan 2011 Posts: 606	Oh wow... I've been on the phone holding for an hour and twelve minutes with Disney to add another night to our package. I've never been on the phone holding this long-lots of people must be planning 2013 trips! __________________ DD 5 yrs twin DD & DS 2.5 yrs. Dec, 2011-Contemorary Resort/MK View Dec, 2013-BLT/MK view

01-04-2013, 10:17 AM	#2
dansdad DIS Veteran Join Date: Sep 2011 Location: Crystal Lake, IL Posts: 2,084	New special just released yesterday and the many issues with the new website are causing the phones to be crazy. Lots of reports on the DIS of 45-60 minute waits on the phone. __________________ ME DW DS11

01-04-2013, 10:18 AM	#3
Mousemommy1 DIS Veteran Join Date: Dec 2010 Location: NH Posts: 6,899	I called first thing this morning in order to make a final payment on a ressie and was on hold for 25 minutes before I had to hang up and get the kids to school and myself to work. I then called back while driving to work, and was on hold for another 20 minutes before being disconnected mid-way through the elevator ride to my office. Then, once in my office, I called for a 3rd time and was on hold for about 17 minutes before I got to speak to a lovely CM named Abby who took care of my payment. She stated that because of the new promotion and their internal technical difficulties, things have been crazy! Good luck! __________________ Me DH DD(9) DD(6) 7/1985 OFFSITE • 7/1989 OFFSITE • 3/2000 ASMO • 9/2000 ASMU • 9/2002 ASSP • 11/2009 POP • 2/2011 CBR • 7/2012 WL CL 4/2013 YC CL • 9/2013 CR

01-04-2013, 10:36 AM	#5
meredith1 DIS Veteran Join Date: Jan 2011 Posts: 606	An hour and 28 minutes now. I am at home with it on speaker. I'm going to hold just to see how long it takes now....should be interesting. __________________ DD 5 yrs twin DD & DS 2.5 yrs. Dec, 2011-Contemorary Resort/MK View Dec, 2013-BLT/MK view

01-04-2013, 10:39 AM	#6
CleKait Shoulda stayed at the Wilderness. Join Date: Oct 2007 Location: Pennsylvania Posts: 247	I called a couple of times last night to change my reservation and add flights and never made it through. So I called this morning at 7:25 and only waited a couple of minutes before I spoke to some one. __________________ Pop Century Jan '13 EPCOT for the day March '11 Port Orleans Riverside May '08 Wilderness Lodge Feb '03 Off-Site March '97

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01-04-2013, 10:21 AM	#4
El Perro Earning My Ears Join Date: Oct 2010 Posts: 35	It's the website issues. Their call centers are getting crushed. I have to think some heads are going to roll over this. If not then they have even bigger issues.

01-04-2013, 11:10 AM	#7
My2Angels Mickey Moms Club member Join Date: Aug 2006 Location: Atlanta, GA Posts: 675	I have been on hold now for 156 minutes with no answer! This is ridiculous!! __________________ DH (39) Me (38) DD (12) DD (10) DS (8) Poly 2012, BWI 2012, POR 2012, BC 2011, Poly 2010, POR 2010, Swan 2009, POR 2009, POR 2008, AsSP 2007, CR 2007

01-04-2013, 11:10 AM	#8
TigrLvsPooh Disney's Ultimate Fan, and our very own Travel Channel television star!!! Anthony's Girl Got my way Join Date: Jul 2001 Location: Indiana Posts: 8,001	Insane!!! I finally gave up on the website working for me. Thankfully the BWI IPO emailed me confirmations for everything so I could print them out to bring with us. Because according to the website I don't even have these dining reservations. __________________ Erika Murphy - DISney Obsessed Mom of 2 Mouseketeers Annual Passholder & D23 Member Follow me: www.twitter.com/Erika_Murphy also on: www.pinterest.com/erikamurphy12 Grand Floridian 2012, 2003, 2001, 1994(CL) * Polynesian 2011(CL), 2008 again, 2008(CL), 2005, 2003 * Contemporary 2008, Bay Lake Tower 2013 * Boardwalk Inn 2013(CL), 2006(CL), 1998 * Boardwalk Villas 2006, 2004 * Wilderness Cabin 1998 * Dixie Landings 1999 * All Star Music 2001 * Caribbean Beach Resort 2012, 2002 * Animal Kingdom Villas 2012, 2011 (Kidani), 2008 (Jambo CL) * Animal Kingdom Lodge 2006(CL), 2005 * Old Key West 2009, 2008, 2004, 2003, 2002 * Yacht Club 2013 (CL), 2012 (CL), 2010(CL), 2002 * Beach Club 2012(CL), 2011(CL), 2008 * Beach Club Villas 2014, 2003 * Swan 2006, 2005, 2003 * Pop Century 2012, 2009, 2008, 2007, 2006, 2005, 2004 * Wilderness Lodge 2004(CL) * Port Orleans French Quarter 2004 * Villas at Wilderness Lodge 2011, 2004 * Saratoga Springs 2007 * Royal Pacific 2009 * Portofino Bay 2010, 2001 *Next WDW trip: May 2013 - Yacht Club CL*

01-04-2013, 11:24 AM	#9
meredith1 DIS Veteran Join Date: Jan 2011 Posts: 606	My phone ran out of battery at an hour 44 minutes-go figure. __________________ DD 5 yrs twin DD & DS 2.5 yrs. Dec, 2011-Contemorary Resort/MK View Dec, 2013-BLT/MK view

01-04-2013, 11:58 AM	#11
Woth2982 DIS Veteran Join Date: Oct 2008 Location: Boston, MA Posts: 779	I was on hold for 2 hours and 10 minutes yesterday. My boss said at that point I had a personal vendetta and HAD to stay on the line lol. Took another 45 minutes to solve my issue. __________________

01-04-2013, 12:38 PM	#12
Donald Duck888 Mouseketeer Join Date: Jun 2011 Location: New Hampshire Posts: 192	WOW those wait times are nuts. I called this morning at 8am and got through in about 15 minutes. Their website/computer issues are crazy. When i first reserved i tried to do ME but southwest was not in the pulldown menu. So i had to call to input fight info. I know at least from the northeast alot of people fly Southwest so that alone is alot of people having to call, tying up lines for something that could be done online if site was working correcty. Of course phone is not perfect either as I was supposed to get an email for my changed ressie but none has come yet. Thankfully it did show up right away on the website as changed so i printed that out. Otherwise i would be back on hold to request a confirmation. __________________ me DW DD (6) DIS Dad # 630

01-04-2013, 01:02 PM	#13
lemondog My twins fight over who tooted I always have the itch! Join Date: Oct 2004 Location: Tennessee Posts: 4,415	Seriously? I called yesterday around 1pm and got right through. Although I was making a new reservation so maybe that's why. Feeling like I really lucked out! __________________ Me (41), DH (41) DD1 (11), DD2 (9), DD3 (9) DD4 (1) I've been pickled! Thanks illuminati!

01-04-2013, 01:54 PM	#14
meredith1 DIS Veteran Join Date: Jan 2011 Posts: 606	I called back and got a CM after 25 minutes this time however, she couldn't find my ressie. At the end she told me to get a pen and write down the correct Ressie number. It was the exact number I had keyed in and given to her verbally. Oh well, got the extra night. __________________ DD 5 yrs twin DD & DS 2.5 yrs. Dec, 2011-Contemorary Resort/MK View Dec, 2013-BLT/MK view

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