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Old 01-03-2013, 12:29 AM   #1
Earning My Ears
Join Date: Jun 2010
Posts: 36

Hello everyone. First time cruisers and we are booked on the May 4th Fantasy sailing in concierge. Our 120 day booking window opens in two days and we have yet to receive ANY correspondence from DCL at all. We booked our cruise back in October 2011 so no last minute booking. Aren't we supposed to receive something pre-planning package with all the contact info to help us book our reservations, excursions, etc?

The only correspondence we have received is from our TA saying we are paid or booked.

Thanks for any info
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Old 01-03-2013, 12:33 AM   #2
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You can call or e-mail the shoreside concierge. Most people do their own booking at 120 days, eliminating a lot of the contact with the shoreside services.
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Old 01-03-2013, 12:41 AM   #3
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Old 01-03-2013, 01:10 AM   #4
Join Date: Feb 2005
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I got a generic email from shoreside concierge on November 20th, and our booking window began on the 24th. On November 12th, I received an email from DCL listing our reservation #, room #, etc. and stating the 24th as our booking date.
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Old 01-03-2013, 06:29 AM   #5
Join Date: Mar 2011
Location: Seattle, Wa
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I have found that when I use a TA, I have to contact concierge directly. They usually get back to me within 24 hours and have been great. I would contact them with your reservation number and they should get right back to you.
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