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Old 01-02-2013, 05:39 PM   #16
ceecee
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I wouldn't have thought to ask Target for a reimbursement, but I guess if it was a broken display AND a safety issue maybe so.
I would be very upset that a $300 coat would rip quite so easily as well. DD had to line up against a brick wall for recess when they were in elementary and I can't tell you how many coat got holes and it was usually the more expensive ones. I finally got her a Lands End and no more issues, that thing was great!
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Old 01-02-2013, 06:13 PM   #17
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If you paid with a credit card, check to see if that card has any purchase protection/extended warranty type coverage and if they would cover this problem. For example, the Visa website says "Many Visa card purchases are protected against theft or damage for the first 90 days from the date of purchase." You have to check your specific card, but it's worth a shot.
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Old 01-02-2013, 06:20 PM   #18
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I agree that if the display was damaged and created an unsafe environment for shoppers, Target should take responsibility.
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Old 01-02-2013, 06:48 PM   #19
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This is the exact reason that I will only buy my higher end clothes from Lands End. My sister received her first diaper/ backpack 11.5 years ago and 3 years ago with her 4th child the zipper broke. She sent it back no questions asked and they sent her a beautiful brand new one. I guess I am just too frugal to pay that much for a coat for a kid or a teenager. The winter coat my daughter whom is 9 has a nice high end coat from a consignment store and cost me $14. Perfect condition and she can wear it for the next few winters. IMHO Target should not be responsible. If Patagonia does not have the same policy as Lands End I would be literally sick especially if this was her only gift.
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Old 01-02-2013, 06:52 PM   #20
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I think if the metal was sharp because it was broken then the store should pay for the coat and if it cannot be mended then a new one purchased.
It's only my opinion. It sounds like someone could get cut as well. Hopefully they help you fix the coat and also fix the metal.

Good Luck !!!!
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Old 01-02-2013, 08:04 PM   #21
danielle79
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Target responsible

I work in a restaurant setting and I know of two incidents where red wine ruined a coach purse and a beige suede coat and was paid for by the restaurant, so I would think a huge store like Target probably has insurance for things like this happening. And Thank God a child wasn't hurt by the broken display!
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Old 01-03-2013, 06:11 PM   #22
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Same thing happened to me at Target. A clip attached to a sign in the shoe department hung up on my shirt as I walked by. It was about waist high. It put a nice rip in my shirt. I thought the same thing about what could have happened if it had been a small child walking by. I found an employee and showed her the clip and what it had done to my shirt. She walked over, looked at it, then pulled the clip off and said "fixed". That was it!! Good luck!!
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Old 01-03-2013, 06:44 PM   #23
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Quote:
Originally Posted by lvillotta1 View Post
I guess I am just too frugal to pay that much for a coat for a kid or a teenager.
Think that the OP's daughter is a grown lady with children, not a child.
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Old 01-03-2013, 06:44 PM   #24
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I'd be mad too!! I know Northface will repair their products if you mail them to them. I'd call Patagonia, and see if they have a similar level of service, then find out how much it will cost for them to fix/replace it. Then present the bill to the Target manager.

I hope you're able to work out something. I'd imagine it'd be hard to repair that fabric, so I'd definitely talk to Patagonia and see what they say.
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Old 01-04-2013, 08:18 AM   #25
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Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.
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Old 01-04-2013, 10:58 AM   #26
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I would absolutely do as an ealier poster suggested and send a photo to the regional manager...not to demand an additional refund, but to let them know of this potential hazzard - especially if you can also add a picure.

I also would call Patagonia or the place where you bought the item. Many companies are indeed be willing to replace an item that was damaged so quickly. A few companies will do nothing, while others are amazing. A good company knows the value of a repeat customer. That's a big part of why customers choose name brand items-not because the fabrics are worth so much more, but because the company stands by their merchandise. If a company treats me well, they most certainly win my loyalty. Stand by your product, and you win my loyalty. Over time, the company will far moe from repeat customers, than the few dollars they lose replacing a faulty item. (Disney is a great example. They have gotten LOTS of money from my extended family over the years, not because our vacations have been problem free, but because they make an reasonable effort to FIX their mistakes. I mean problems like leaky faucets, broken merchandise. That knowledge helps me enjoy my vacation, and tust me, disney has benefitted royally from our loyalty. )

If that doesn't work....I would also consider making the effort to consult with a talented tailor. Many dry cleaners offer such services. A few years ago, I had a bridesmaid dress disaster. Granted, bridesmaid dresses are made to be altered, but the fit was so bad the dress practically had to be remade. I was amazed by how quickly she was able to complete the work, and how amazing the dress looked afterward. She knew just where to make the alterations to make the dress fit properly.

Last edited by mickeyluv'r; 01-04-2013 at 11:11 AM.
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Old 01-04-2013, 11:08 AM   #27
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Quote:
Originally Posted by lilstint View Post
Here is the amazing but true ending to the story. DD and I (yes, my daughter is a grown lady....kids in my siggy are my grandchildren) went back to Target armed with printed receipt (which actually had a picture of a model wearing the exact coat in the exact color) and we also brought the big cardboard Patagonia tag from the coat which had the $299 retail price on it.

I walked up to the service desk and asked to speak to "Chris" the manager. The lady looked very confused and told me there was no manager named Chris. She said that there was a stock guy named Chris and asked if he was a really tall guy (which he was!) I was not surprised that he was not the manager since I really thought that a manager of a store like Target would have handled the situation differently. As I mentioned, he was really very rude and that surprised me. She called the real manger over for us and we very briefly explained the incident and gave him the receipt and tags for the coat. Well...HE was EXTREMELY apologetic and quite disturbed about the potential hazard. He then opened the cash register and handed my daughter $194.88.

We still took a loss on the coat because I don't think it can be replaced at that price so DD is going to have to wear it "as is" but, at least, I didn't have to pay that kind of money to have her walk around in a torn coat.

Here's the kicker. We went back to check out the Christmas stuff and the display was still there and the "razor like" shard of metal was left untouched! They were fully appraised ("put on notice" in legal terms) of the potential hazard in their store and never fixed it. Now THAT is a law suit waiting to happen.
Probably because you spoke to a "stock guy" and not the manager. So, the stock guy never informed the manager. Hopefully, since speaking to the manager they have replaced/repaired the display.
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Old 01-04-2013, 11:11 AM   #28
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I'm glad you got it resolved. You still might want to call Patagonia, and see if they can fix it, and what they'd charge. Or just put a patch over it. But I'd be afraid it'd tear more, especially after washing it etc.

What a bizarre "ending" though!! Both the Chris guy, and the fact that the metal piece was not removed from the display!!
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Old 01-04-2013, 11:27 AM   #29
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I'm glad you got it resolved. You still might want to call Patagonia, and see if they can fix it, and what they'd charge. Or just put a patch over it. But I'd be afraid it'd tear more, especially after washing it etc.

What a bizarre "ending" though!! Both the Chris guy, and the fact that the metal piece was not removed from the display!!
I would definitely check. A good seamstress may be able to fix it so it's barely noticeable. I know that the one we use is amazing.
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Old 01-05-2013, 01:42 PM   #30
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Just my 2 cents, but since the manager was so quick to give you your money with no hassle, I would NOT escalate this up to the next level. Why create issues for someone who helped you? I would also let the real manager know that the display case still has the sharp edges so someone else will not get hurt.

Glad that you at least got your money back and now you have have the coat repaired.
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