Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Universal Studios/Sea World > Universal Studios/Islands of Adventure Forums
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 01-01-2013, 02:42 PM   #1
NancyMoses
Earning My Ears
 
Join Date: Dec 2010
Posts: 44

Ticket purchase problem online

What am I doing wrong? I'm trying to buy our family Florida resident Power Passes online using the FlexPay option. I go through the process, add everything to our cart, etc. But when I get to check out, it says my cart is empty. Is there a trick? Or is something wrong with the site?
I called the number for tickets, but the woman I spoke with said she cannot process FL resident passes.
Any tips???
__________________
Nancy
Lakeland, FL
NancyMoses is offline   Reply With Quote
Old 01-01-2013, 05:21 PM   #2
damo
Proud Redhead
amok amok amok
The curly haired dude said he wouldn't be joining me this vacation!
 
damo's Avatar
 
Join Date: Dec 2000
Location: Hagrid's hut
Posts: 28,342

Quote:
Originally Posted by NancyMoses View Post
What am I doing wrong? I'm trying to buy our family Florida resident Power Passes online using the FlexPay option. I go through the process, add everything to our cart, etc. But when I get to check out, it says my cart is empty. Is there a trick? Or is something wrong with the site?
I called the number for tickets, but the woman I spoke with said she cannot process FL resident passes.
Any tips???
You should be able to deal with the annual pass office.

1-888-5-FLEXPAY

you can also email them at FlexiblePayment@universalorlando.com
damo is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 01-01-2013, 05:43 PM   #3
NancyMoses
Earning My Ears
 
Join Date: Dec 2010
Posts: 44

That's the number where the woman said she couldn't help. I'll call again and hope for a new person.
__________________
Nancy
Lakeland, FL
NancyMoses is offline   Reply With Quote
Old 01-01-2013, 06:00 PM   #4
damo
Proud Redhead
amok amok amok
The curly haired dude said he wouldn't be joining me this vacation!
 
damo's Avatar
 
Join Date: Dec 2000
Location: Hagrid's hut
Posts: 28,342

Quote:
Originally Posted by NancyMoses View Post
That's the number where the woman said she couldn't help. I'll call again and hope for a new person.
Keep us posted!

Did you try using a different browser?
damo is offline   Reply With Quote
Old 01-01-2013, 10:11 PM   #5
LSU Tigerfan
Earning My Ears
 
Join Date: Nov 2002
Location: Baton Rouge, LA
Posts: 58

They are having problems with their site. I ordered tickets tonight to print and didn't get the email with the pdf
LSU Tigerfan is offline   Reply With Quote
Old 01-02-2013, 08:29 AM   #6
NancyMoses
Earning My Ears
 
Join Date: Dec 2010
Posts: 44

My order finally went through. I printed the confirmation page, but I haven't received the email. It's been about 30 minutes. I hope that's not a problem!
__________________
Nancy
Lakeland, FL
NancyMoses is offline   Reply With Quote
Old 01-02-2013, 01:07 PM   #7
NancyMoses
Earning My Ears
 
Join Date: Dec 2010
Posts: 44

After 32 minutes on hold, the person I spoke with told me that their system is down. It should be back up by 3:30pm EST today and we'd all get our emails shortly after that. He said that many people are very upset. I figure - stuff happens! At least I was on hold about something super fun!
__________________
Nancy
Lakeland, FL
NancyMoses is offline   Reply With Quote
Old 01-02-2013, 01:11 PM   #8
Metro West
Proud Redhead
11.47 Miles from Universal
23.56 Miles from Disney
 
Metro West's Avatar
 
Join Date: Apr 2005
Location: NW Orlando, FL
Posts: 44,041
DISboards Moderator

It seems the "new and improved" Disney website is having issues too. So Universal isn't alone.
__________________
**** Universal Orlando annual passholder since 2004! ****
Metro West is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 04:19 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.