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Old 12-29-2012, 05:12 PM   #61
Bullseye
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Quote:
Originally Posted by bloodonthesaddle View Post
It makes perfect sense in any customer service conversation, if you don't like the service spend your money elsewhere. I work in the industry for a company larger than Disney and the quickest way for a consumer to get change from a company is to affect their profits, not complain. In this case the squeaky wheel does not get the grease!
No it doesn't make sense in this conversation. Every little glitch you run into with a company shouldn't drive you into abandoning them altogether.

Seems a little drastic entirely giving up Disney because their new website isn't fully functional right now. If you simply spend your money somewhere else without voicing a complaint how would they even know why you're not shopping there any longer? And there are no larger companies in the amusement park industry than Disney, not even close.
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Old 12-29-2012, 07:41 PM   #62
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To update, we called today to get reservation numbers for some ADRs we made a few weeks ago (to go with the one's I made yesterday) so that I could "link" them. I entered the reservation numbers and 3 of the 5 show up while two are still nowhere to be seen.
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Old 12-29-2012, 08:15 PM   #63
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It is so frustrating that such a huge company like Disney can't produce a reliable, dependable, working website
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Old 12-29-2012, 08:44 PM   #64
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Quote:
Originally Posted by bloodonthesaddle View Post
It makes perfect sense in any customer service conversation, if you don't like the service spend your money elsewhere. I work in the industry for a company larger than Disney and the quickest way for a consumer to get change from a company is to affect their profits, not complain. In this case the squeaky wheel does not get the grease!
The website is not what someone is paying for - they're paying for the trip. The website is helpful and convenient but when the website is down there are other avenues of doing things.

You don't like the food at a restaurant, you don't go back. You don't like the quality of a shirt you bought, you don't buy from there. Really a different playing field when you throw in if you don't like the website, you don't vacation there! Every other part of Disney is great in their customer service (in my experience) which is where it counts the most.

The Disney website being down, while irritating (which is what people are venting about... the irritation) certainly won't mean I won't be spending my money there! That doesn't even make any sense - In order to get Disney to fix their WEBSITE I'll boycott their parks.... y'okay. Good luck with that
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Old 12-29-2012, 09:11 PM   #65
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On the 26th, I went and booked a package via the website. Never got a confirmation number but the $200 was deducted from my gift card.

I called yesterday and was told that I had cancelled the reservation.

The phone call was a mess because there was so much static on the line. I wanted to call back but the CM told me not to bother because the line would still be full of static. (I am NOT making this up.) She suggested we try to get through.

I eventually ended up telling her to cancel everything and that I would call Disney Gift Cards directly to straighten the issue of a refund being applied to my card. I was very frustrated with myself for not just trying to call back at a later time.

Disney Gift Cards was great and helped solve my problem quickly and efficiently and with much pixie dust.
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Old 12-29-2012, 09:13 PM   #66
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I have 3 browsers on my computer, IE, Google and Firefox. Firefox hated the old WDW website so I usually used Google for Disney stuff. When they launched the new site I hated it so I did not switch Google over to the new one b/c I wanted to still be able to use the old one. Used it yest in fact. Today it's gone and only the new one is there. I don't have any of my dining res numbers b/c I relied on the old Disney website to keep them safe. (I do have the times though) It took FOREVER to add my DVC res to the new site b/c of all the nonsense about adding guests profiles. I do not like it at all. Wish I still had the choice to use the old one.
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Old 12-29-2012, 09:20 PM   #67
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From my view in the cheap seats...

For a company that prides itself on incomparable customer service, having a website that provides shoddy customer service (it IS a planning tool, after all) is like failing to keep your room clean or serving your food cooked improperly.

They go out of their way to provide excellent customer service in regards to all other aspects of your vacation experience. WHY? Why do they neglect this important area in the year 2013 when a large % of consumers research, purchase and plan their vacations totally online?! Their website is a PROFIT center by itself!

It is unacceptable.

And yes -- at this point, if my vacation wasn't already paid for I would seriously consider cancelling.
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Old 12-29-2012, 09:40 PM   #68
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Can anyone tell me how to get from step one to step two on the
"Create an Account The sign-in process for Disney accounts has been changed. In order to access your account, please provide the requested information." page?

I've had an account forever, but I can't find a place to hit enter and move to the next page. I only see a cancel button on the left bottom.
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Old 12-29-2012, 09:43 PM   #69
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Quote:
Originally Posted by Bullseye

No it doesn't make sense in this conversation. Every little glitch you run into with a company shouldn't drive you into abandoning them altogether.

Seems a little drastic entirely giving up Disney because their new website isn't fully functional right now. If you simply spend your money somewhere else without voicing a complaint how would they even know why you're not shopping there any longer? And there are no larger companies in the amusement park industry than Disney, not even close.

Where in my post does it say anything about amusement park industry? All I referenced was customer service.
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Old 12-29-2012, 09:50 PM   #70
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Quote:
Originally Posted by bloodonthesaddle View Post
It makes perfect sense in any customer service conversation, if you don't like the service spend your money elsewhere. I work in the industry for a company larger than Disney and the quickest way for a consumer to get change from a company is to affect their profits, not complain. In this case the squeaky wheel does not get the grease!
Quote:
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Where in my post does it say anything about amusement park industry? All I referenced was customer service.
I believe this is the the reference....
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Old 12-29-2012, 09:52 PM   #71
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Quote:
Originally Posted by aaarcher86

I believe this is the the reference....
Yes that is my point exactly. The customer service industry.
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Old 12-29-2012, 09:57 PM   #72
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So I got me a typewriter that attaches to my television, and I went to type "WWE" and got the world wide web.

They gots a thing called the walt's Disney World website.

Hooooieeee, that thing sure ain't friendly to a user.
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Old 12-29-2012, 09:57 PM   #73
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Quote:
Originally Posted by bloodonthesaddle View Post
Yes that is my point exactly. The customer service industry.
If you are saying that you work in the customer service industry, it is not really what your post implies - looks like you're stating you work in the same industry as Disney from the sentence structure.

Might want to edit it.
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Old 12-29-2012, 10:01 PM   #74
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I feel like I won a major battle tonight - I checked in online!

The new site has been telling me online check in is down. Tonight we decided to add one night - had to do it as a separate one night reservation at AS Sports (then moving to Music) to get the AP discount. Anyway the confirmation for Sports led me to the old website and let me do online check in - so I entered in the "big" reservation number (9 nights at Music) - it took it and let me do online check in for that reservation too!!

With luck and pixie dust (not holding my breath) we'll check out of
Sports early and be able to check into Music early (I indicated 7 am as arrival time) and then hop to the parks.

In any case I seriously feel (right or wrong) like I *beat* the new website!
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Old 12-29-2012, 10:02 PM   #75
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Quote:
Originally Posted by aaarcher86 View Post
If you are saying that you work in the customer service industry, it is not really what your post implies - looks like you're stating you work in the same industry as Disney from the sentence structure.

Might want to edit it.
Or end this direction of the thread before the mods end it.



Stay on target.
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