Disney website - someone should be fired

[SaraJayne]

Originally Posted by merbobear

The site still won't allow me to link my resort reservation, however my ADR's are all linked and pop up when I click the "My Disney Experience" graphic...step in the right direction, at least!

I've having the opposite problem. My room reservation shows up, but my ADR's (that I made *online* December 23rd (after the supposed deadline)) are not.

GAH!!

I really hope someone is cringing in embarrassment at how bad this website is. It's a disgrace.

[summermac]

Two years ago I couldn't get my dining reservations to link. Not a single time. It drove me crazy. Glad to see nothing has changed. HA.

[mattsdragon]

Ok, so I've had it with this website, and have sent them a nastily worded e-mail that used many exclamation points.

You should all be relieved that I have now taken care of the problem.

[katieam1]

Originally Posted by disneynewbee

All of their sites are bad. The trip is over and now I'm dealing with the photopass site.

Same here!! The photpass site makes me want to pull my hair out! I am also trying to find park hours on their new WDW site and I can not find a thing! We are heading back to the World in July and I am not looking forward to dealing with the site!

[CanadianGuy]

Originally Posted by mattsdragon

Ok, so I've had it with this website, and have sent them a nastily worded e-mail that used many exclamation points.

You should all be relieved that I have now taken care of the problem.

Let me know when you get the irritating form letter back that assures you that your 'thoughts have been shared with the development team' ... LOL

I imagine a LARGE dump truck arriving at their office each morning and dumping a pile of paper the size of a house all covered in similar comments for them to 'share with each other'...

Seriously.. heads need to roll on this one and I'm usually more charitable than that.. but quite honestly, it has REALLY put a damper on and buggered up my trip that starts in 2 days.

As of right now, I have 2 dining reservations for the week I'm there. I have given up, I'll make the rest when I get there ... If they don't have the reservations I want, I'll politely point out that their websites were so bunged up I couldn't get thru and then their phones were jammed because of the website being so so so bad.

Let the chips fall where they may at this point.

[pigletto]

Originally Posted by mattsdragon

Ok, so I've had it with this website, and have sent them a nastily worded e-mail that used many exclamation points.

You should all be relieved that I have now taken care of the problem.

LOL.. thanks for taking one for the team!

I just think it reflects on them so poorly as their potential point of first contact with customers. It also does nothing to instil any confidence in a customer when they are paying thousands of dollars to not see their reservations or be able to access them.

I am making changes at 52 days out. It is very unlikely I will be able to get my "Mickey Mail" in time. So I can only hope that A) my reservation confirmation gets emailed to me or B)things are fixed soon. The thought of showing up with a list of reservations that may or may not exist isn't very comforting.

[pigletto]

Originally Posted by CanadianGuy

Let me know when you get the irritating form letter back that assures you that your 'thoughts have been shared with the development team' ... LOL

I imagine a LARGE dump truck arriving at their office each morning and dumping a pile of paper the size of a house all covered in similar comments for them to 'share with each other'...

Seriously.. heads need to roll on this one and I'm usually more charitable than that.. but quite honestly, it has REALLY put a damper on and buggered up my trip that starts in 2 days.

As of right now, I have 2 dining reservations for the week I'm there. I have given up, I'll make the rest when I get there ... If they don't have the reservations I want, I'll politely point out that their websites were so bunged up I couldn't get thru and then their phones were jammed because of the website being so so so bad.

Let the chips fall where they may at this point.

Agreed! Can you imagine the amount of complaints they are getting? And they'd likely be getting more if most of us though anyone would read them or even get to the right people.

[mattsdragon]

Originally Posted by CanadianGuy

Let me know when you get the irritating form letter back that assures you that your 'thoughts have been shared with the development team' ... LOL

I imagine a LARGE dump truck arriving at their office each morning and dumping a pile of paper the size of a house all covered in similar comments for them to 'share with each other'...

Seriously.. heads need to roll on this one and I'm usually more charitable than that.. but quite honestly, it has REALLY put a damper on and buggered up my trip that starts in 2 days.

As of right now, I have 2 dining reservations for the week I'm there. I have given up, I'll make the rest when I get there ... If they don't have the reservations I want, I'll politely point out that their websites were so bunged up I couldn't get thru and then their phones were jammed because of the website being so so so bad.

Let the chips fall where they may at this point.

Did you tell them you're buggered? I used exclamation marks AND caps.

Now we're going to see some action.

[Happy Birthday Cat]

I just went to make reservations for the beginning of July and after fighting the new web site for the past few days opened up the page and found the old web site to make my reservations on. Someone must have figured out that the new one wasn't working. Old one worked fine for my July 1 and 4 dinner reservations.

HBC

[SaraJayne]

Originally Posted by mattsdragon

Ok, so I've had it with this website, and have sent them a nastily worded e-mail that used many exclamation points.

You should all be relieved that I have now taken care of the problem.

Thanks.

"Strongly-worded emails" do it every time.

[esavvymom]

I'm printing off copies of all my ADR and reservation confirmations now. We leave on Sunday for our trip. I just discovered the website chaos last night and was panicked when it wouldn't link or find my reservation.

Just praying that the reservations are really still there, just the front-end system is having a hard time. But I'll have my paperwork I guess...hope it's enough.
What a mess! not something I'd expect from a company of Disney's caliber and reputation!

[CanadianGuy]

Originally Posted by pigletto

It is very unlikely I will be able to get my "Mickey Mail" in time. .

Ok I'm way out of the loop.. what is Mickey Mail?? Whatever it is I didn't get one.. Maybe I don't need one.. Is this for kids? If it's for Kids I want one. LOL

RE: MattsDragon

Yeah.. I use caps, exclamations points and while I didn't use the word Buggered, I did indicate that their website had forced me to use some very very VERY un-Disney like language as I was trying and failing to plan my trip.

[pigletto]

Originally Posted by CanadianGuy

Ok I'm way out of the loop.. what is Mickey Mail?? Whatever it is I didn't get one.. Maybe I don't need one.. Is this for kids? If it's for Kids I want one. LOL

RE: MattsDragon

Yeah.. I use caps, exclamations points and while I didn't use the word Buggered, I did indicate that their website had forced me to use some very very VERY un-Disney like language as I was trying and failing to plan my trip.

LOL! Just the envelope you get at about 45 days out with the reservation details. Not as exciting as it sounds


I also, just sent my email that will go nowhere and be read by nobody
It made me feel better though. Especially this line..

"Having a travel destination as outstanding and world renowned as Disney World use that website as it's point of first contact is like me hiring Martha Stewart to plan the worlds most fabulous dinner party and then letting my crazy Aunt Mabel answer the door and scream at everyone to go home."

[ssleblanc]

Originally Posted by mattsdragon

Did you tell them you're buggered? I used exclamation marks AND caps.

Now we're going to see some action.

Thank you!

I emailed, but I didn't tell them I was buggered. I used some caps, but no exclamation marks.

I never could get a single ADR to show up on the old site. I wouldn't link them. But I had my resort reservation. Now, I managed to get the ADR's to show up and to actually stay. But as of a few minutes ago, it still won't show my resort reservation.

[ssleblanc]

Originally Posted by pigletto

It made me feel better though. Especially this line..

"Having a travel destination as outstanding and world renowned as Disney World use that website as it's point of first contact is like me hiring Martha Stewart to plan the worlds most fabulous dinner party and then letting my crazy Aunt Mabel answer the door and scream at everyone to go home."

That's awesome!!!