Disney's new website mixing up resorts - The DIS Discussion Forums

Belle83 · 12-27-2012, 12:50 AM

I know they are probably still working out the kinks, but *really*? Anyone else notice what's wrong with this? (sorry it's so big)

spiceycat · 12-27-2012, 12:56 AM

maybe hoping to transfer some of Pop Century popularity to All Star Movie"

OThopeful35 · 12-27-2012, 01:12 AM

I cannot believe a company of this stature cannot get it right

goofy4prez · 12-27-2012, 05:00 AM

Quote:

Originally Posted by Belle83

I know they are probably still working out the kinks, but *really*? Anyone else notice what's wrong with this? (sorry it's so big)

Kinks??? You are being way to kind.

It is absolutely pathetic with all the problems the new website is experiencing. Down time for issues, running too slow, incorrect photo's (CSR room pics as an example are incorrect), not recognizing my already booked and confirmed trip, not allowing ADR's online to be made (complaint from many), and on and on and on and on and on and on and on. There is no reason why WDW did not have this thing running on all cylinders when it came out of the gate. Because of this pathetic website I have had to make calls to WDW, wait for someone to be available, pay the long distance charges, and then half the time the person on the other end has no clue and puts me on hold to look it up as though they are some kind of tech support for Dell in India. Sorry to vent, but come on WDW!!!

CanadianGuy · 12-27-2012, 08:25 AM

KINKS? I'll tell you about kinks.. no wait, there isn't enough time.

I'll tell you about one. Today my homepage at Disney tells me my Disney vacation starts in 15 days.

Except that it's in 8 days. Lord.

A company with their money, resources, know-how etc.. shouldn't be putting out a buggy, messed up, piece of crud like they have currently. They oughta be firing some folks who put that live.

I can't make dining reservations, I can't even SEE the ones I have made... its ugly.

Belle83 · 12-27-2012, 09:31 AM

Quote:

Originally Posted by CanadianGuy

KINKS? I'll tell you about kinks.. no wait, there isn't enough time.

I'll tell you about one. Today my homepage at Disney tells me my Disney vacation starts in 15 days.

Except that it's in 8 days. Lord.

A company with their money, resources, know-how etc.. shouldn't be putting out a buggy, messed up, piece of crud like they have currently. They oughta be firing some folks who put that live.

I can't make dining reservations, I can't even SEE the ones I have made... its ugly.

The old website did the same thing to me. Drove me crazy!

goofy4prez · 12-27-2012, 09:36 AM

To add insult to injury the Disney website shows a number to call if you have a problem... Well that is all hunky dorrey, but for the last two hours all I get is a message saying, "please try your call later, all circuits are busy."

Wood Nymph · 12-27-2012, 10:05 AM

I signed up at the new website this morning and had to add all my reservations. It wouldn't show all the dining reservations no matter how many times I tried to add them. So I gave up. When I got to work I clicked on the link for the website and it took me back to the old website. All my reservations were there in the old website.

It is inconceivable that a company as large as WDW can't set up a website which will transfer your reservations from the old one to the new one. I think they are making the mistake of trying to do this at their busiest time of the year. Hopefully it should all be cleared up before our trip in February.

andieb0602 · 12-27-2012, 10:56 AM

I keep finding that the average cost of a room per night for the mods keeps fluctuating. One time it's $183/night then the next time I check it's $204/night for the exact same dates. *sigh* Maybe I'll go price the cost of Bonnet Creek...

BearcatsFan · 12-27-2012, 11:21 AM

It keeps bouncing back and forth between the new website and the old one for me. I sign in on the old one, it goes to the new one and I'm not signed in anymore.

Anyone else get the pop-up surveys while on the new site?

CanadianGuy · 12-27-2012, 12:16 PM

Quote:

Originally Posted by BearcatsFan

Anyone else get the pop-up surveys while on the new site?

No. And the IT guys at Disney should be very thankful that I didn't get those surveys.

I know just enough about that stuff to make a compelling argument as to why all the currently employed folks in that group should be fired without severance...

fowler619 · 12-27-2012, 12:22 PM

Where do you make on-line payments? Thanks

CanadianGuy · 12-27-2012, 12:27 PM

Quote:

Originally Posted by fowler619

Where do you make on-line payments? Thanks

Seriously -- not joking here - I'd call in with payments and get a confirmation verbally on the phone.

This 'new website' they have published isn't working worth crud, so I would STRONGLY advocate calling to make a payment.

BearcatsFan · 12-27-2012, 12:45 PM

Quote:

Originally Posted by CanadianGuy

No. And the IT guys at Disney should be very thankful that I didn't get those surveys.

I know just enough about that stuff to make a compelling argument as to why all the currently employed folks in that group should be fired without severance...

I got one not once, not twice, but THREE times. Believe you me, I gave them a piece of my mind, your mind, and everyone else's mind.

CanadianGuy · 12-27-2012, 01:00 PM

Quote:

Originally Posted by BearcatsFan

I got one not once, not twice, but THREE times. Believe you me, I gave them a piece of my mind, your mind, and everyone else's mind.

** APPROVES THIS MESSAGE **

12-27-2012, 12:50 AM	#1
Belle83 DIS Veteran Join Date: Feb 2011 Location: Colorado Posts: 1,069	Disney's new website mixing up resorts I know they are probably still working out the kinks, but really? Anyone else notice what's wrong with this? (sorry it's so big) __________________ \| 1991 Disneyland \| 1995 Disneyland \| 1998 WDW (Caribbean Beach) \| 1999 Disneyland \| 2000 WDW (Port Orleans French Quarter) \| 2000 Disney Cruise (Magic) \| 2003 Disneyland \| 2004 WDW (Caribbean Beach) \| 2011 WDW (Dolphin) \| 2012 WDW (Port Orleans Riverside) \| 2013 WDW (Coronado Springs) Dec. 2012 Trip Report: The One Where We Got Engaged

12-27-2012, 12:56 AM	#2
spiceycat Own at BWV, VWL and BLT It happens every night on the Bay Lake side Join Date: Oct 2000 Location: birmingham, Al Posts: 35,983	maybe hoping to transfer some of Pop Century popularity to All Star Movie" __________________ Pat J

12-27-2012, 01:12 AM	#3
OThopeful35 DIS Veteran Join Date: Jul 2010 Location: San Francisco, California Posts: 642	I cannot believe a company of this stature cannot get it right __________________ (DH) (ME) (DS10) Starr POR~Aug 2010 (1st visit) POFQ Aug 2011

12-27-2012, 08:25 AM	#5
CanadianGuy Me and My Posse doing our New Kids on the Block moves at PI Join Date: Apr 2006 Location: New Brunswick Posts: 15,491	KINKS? I'll tell you about kinks.. no wait, there isn't enough time. I'll tell you about one. Today my homepage at Disney tells me my Disney vacation starts in 15 days. Except that it's in 8 days. Lord. A company with their money, resources, know-how etc.. shouldn't be putting out a buggy, messed up, piece of crud like they have currently. They oughta be firing some folks who put that live. I can't make dining reservations, I can't even SEE the ones I have made... its ugly. __________________ Everything You Need to Know About Discount Codes & PINS For Disney Resorts 06/1995 - All Star Music \| 11/1998 - Wilderness Lodge \| 10/1999 - Disneyland 06/2006 - Pop Century \| 03/2007 - Pop Century \| 06/2007 - Coronado Springs 12/2007 - All Star Sports \| 06/2008 - Pop Century \| 09/2008 - All Star Sports 06/2010 - Swan \| 06/2012 - Dolphin \| 01/2013 - All Star Sports

12-27-2012, 09:36 AM	#7
goofy4prez DIS Dads Club Member #484 I hate the Steelers & Ravens like a mother loves a child!!!! Join Date: Jul 2008 Location: N.E. Ohio Posts: 2,502	To add insult to injury the Disney website shows a number to call if you have a problem... Well that is all hunky dorrey, but for the last two hours all I get is a message saying, "please try your call later, all circuits are busy." __________________ DIS Dads Club Member #484 Aug. 2008 Wilderness Lodge(concierge)Jan 2009 Yacht Club(concierge)Dec. 2009 Wilderness Lodge(concierge)Aug. 2010 Wilderness Lodge(concierge) (accomplished: total loss 120 lbs with Weight Watchers for men & exercise)

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12-27-2012, 10:05 AM	#8
Wood Nymph DIS Veteran Join Date: Sep 2012 Location: Chicago suburbs Posts: 1,381	I signed up at the new website this morning and had to add all my reservations. It wouldn't show all the dining reservations no matter how many times I tried to add them. So I gave up. When I got to work I clicked on the link for the website and it took me back to the old website. All my reservations were there in the old website. It is inconceivable that a company as large as WDW can't set up a website which will transfer your reservations from the old one to the new one. I think they are making the mistake of trying to do this at their busiest time of the year. Hopefully it should all be cleared up before our trip in February. __________________ We're going back to the WL - Nov 30 - December 5, 2013 Wilderness Lodge - February 5 -11, 2013 BC - April 2011, BW - January 2009, BCV - 2007, 2005, 2004, Poly - 2002; BC - 2001, 2000, 1995, 1992; YC - 1997; GF - 1989, 1988; Poly - 1987, 1986, 1985; CR - 1981, 1980; offsite - 1982, 1976, 1973

12-27-2012, 10:56 AM	#9
andieb0602 Mouseketeer Join Date: Feb 2012 Location: North Carolina Posts: 105	I keep finding that the average cost of a room per night for the mods keeps fluctuating. One time it's $183/night then the next time I check it's $204/night for the exact same dates. sigh Maybe I'll go price the cost of Bonnet Creek... __________________ Me, DH, DD(6) DS(3) 5/2012 - Our first ever, super-surprise trip to the World at CSR!

12-27-2012, 11:21 AM	#10
BearcatsFan we finally had a minute to breathe yesterday and sat down Soak up the Sun Join Date: Dec 2011 Location: The Queen City Posts: 7,162	It keeps bouncing back and forth between the new website and the old one for me. I sign in on the old one, it goes to the new one and I'm not signed in anymore. Anyone else get the pop-up surveys while on the new site? __________________ Loving all things Disney since 1976.

12-27-2012, 12:22 PM	#12
fowler619 Earning My Ears Join Date: Mar 2011 Posts: 27	new website payments Where do you make on-line payments? Thanks

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