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12-25-2012, 09:10 PM
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Earning My Ears
Join Date: Apr 2010
Posts: 45
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Recent Trip
I do not post often, but wanted to let everyone know about our recent trip on Dec. 15-22. We stayed at Animal Kingdom Lodge.
When we arrived at check in, the first thing they said was we had been upgraded from pool view to Arusha view. That was cool!!! Got to our room and from the balcony immediately saw lots of animals -- giraffes, antelope and zebras. We were happy. On Sunday morning the toilet stopped up--called and maintenance came. Worked on it for about 15 minutes and said it was good. We went off to Animal Kingdom for the day. Returned in the evening and first time we used the toilet it stopped up again. A supervisor called us and said they would move us but they did not have another handicapped accessible room available with roll in shower. They gave us a $100 credit on any charges to our room. On Monday am the toilet stopped up again. This time they called and asked which resort we would like to move to. We said we would like to stay at Animal Kingdom but if that was not possible, let us know what was available. They called back and said Bay Lake Towers had a 1 bedroom, lake view unit available. We were packing when the housekeeping supervisor knocked on our door. He apologized again and again and said there was a club level suite available at Animal Kingdom on our same floor and he would like to show it to us and see if it would be ok with us to stay there. It was a 2 bedroom, 2 1/2 bath suite with a huge living room and a decorated Christmas tree in the living room. WOW!!! We said there are only 2 of us --- were told that did not matter. They had everything moved for us. We had reservations at Tony's and were over 1 hour late. We were told not to worry. When we got to Tony's they apologized for our troubles and said they had our table waiting. They put a red tablecloth with a red and white checked square on top of it with a red drippy candle in a wine bottle (like the movie) on our table!! People next to us asked how to got that. The rest of the week was wonderful and everyone at the hotel was very nice to us. We were even introduced to our mousekeeper and told to let her know of anything we needed. We received lots and lots of pixie dust all week. We took it slow and easy all week. This was the first trip without children/grandchildren in a long time. We really enjoyed resort hopping to see decorations; taking our time in the parks to see street shows, etc. We went to the Candlelight Processional without reservations. Over half the theater was empty and about 400 standby people got in. There was a cast member who told us about 3:00 not to worry about it that loads and loads of standby people got in. The people who did the dinner package were waiting in line long before us. We were on the third row. Really enjoyed the show. Disney really showed us this trip that they take care of their guests. We loved Animal Kingdom Lodge --- ate way too much food on the regular dining plan----and had really neat experiences all week. The crowds were only heavy at Magic Kingdom and it was not a MVMCP night. Loved being there at Christmas. Last edited by T. Baker; 12-25-2012 at 09:32 PM. Reason: spacing |
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12-25-2012, 09:13 PM
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#2 |
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DIS Veteran
Join Date: Jul 2010
Location: San Francisco, California
Posts: 642
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How awesome of AKL
 Glad you enjoyed your trip!!
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 (DH)  (ME)  (DS10)  Starr  POR~Aug 2010 (1st visit)  POFQ Aug 2011 |
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12-25-2012, 09:56 PM
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#3 |
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DIS Veteran
Join Date: Oct 2012
Posts: 1,781
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Sorry about the toilet trouble. It's great though that AKL went more then the extra mile to make it right. YAY, so excited you got such a nice pixie dust surprise!
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12-25-2012, 10:05 PM
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#4 |
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Quite unintentionally, I invented the Naked Segway Tour
 
Join Date: Jan 2000
Location: New Braunfels, TX
Posts: 8,395
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That's why we continue to go back! Enjoyed your report.
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WDW:90,95offsite96POFQ98ASMu00CSR02Swan04CR05AKL06BCV07SSR09CBR10AKV11POP/AKV
12POP Disneyland: 03 Paradise Pier Disney Cruise: 06 Wonder,11 Dream  |
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12-25-2012, 10:08 PM
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#5 |
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Mouseketeer
Join Date: May 2012
Location: New York City
Posts: 248
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We were upgraded the last time we were there. It was wonderful. We love the concierge level. It feels magical when it happens. So glad you had a magical time.
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 Me  DH  DD  DD DS  DD  Dog |
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12-25-2012, 11:42 PM
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#6 |
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DIS Veteran
Join Date: Apr 2009
Location: Northern Massachusetts
Posts: 5,144
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So glad Disney took such great, magical care of you
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  5/87 Polynesian 5/90 Polynesian 12/02 Off site 8/08 French Quarter 6/09 French Quarter 8/09 All Star Sports 4/10 French Quarter 12/10 Old Key West 4/11 Old Key West 8/11 Pop 9/11 Pop 4/12 Old Key West 8/12 Old Key West 4/13 Old Key West 8/7/13 Old Key West |
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12-26-2012, 12:35 AM
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#7 |
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Mouseketeer
Join Date: Jan 2005
Location: Canton,Ohio
Posts: 453
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Wow! What a great trip and wonderful customer service.
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12-26-2012, 12:49 AM
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#8 |
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DIS Veteran
Join Date: Nov 2008
Posts: 1,272
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Wow that's great customer service!! We had the same issue once and our non English speaking maintenance guy told us we were using the toilet wrong
 It was all good though. Again so glad you had such a magical trip!
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POP July 2008 POR June 2010 All Stars Music 2010/MNSSHP
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12-26-2012, 09:28 AM
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#9 |
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Mouseketeer
Join Date: Dec 2012
Location: Pittsburgh, PA
Posts: 89
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That is wonderful!!!! Pixie dust was definitely dumped all over you...
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Monique
 DH DS (12) DD (9)   |
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12-26-2012, 09:40 AM
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#10 |
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Senior Mousketeer
Join Date: Jan 2009
Location: Merrimack, NH
Posts: 690
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How wonderful! So glad you enjoyed such a magical experience!
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Poly 86? Sports 12/97 CB 12/98 WL Nov/Dec 99
ASMu 9/01 POR 12/2003 WL 9/04 WL 12/04 ASMo 9/05 CS 12/05 POFQ 10/06 ASMo 2/09 WL 10/09 CS Nov/Dec 11 BC 8/12 WL 11/12 ASMo 1/13  |
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12-26-2012, 10:05 AM
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#11 |
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DIS Veteran
Join Date: Oct 2012
Posts: 4,415
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So glad you had a wonderful experience....enjoyed your TR.
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12-26-2012, 11:11 AM
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#12 |
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Saving for 2014...
Join Date: Apr 2006
Location: 2FAR2MK
Posts: 5,913
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The. Disney. Difference.
$50 bucks worth of comps along with a huge room upgrade scores a lifelong customer...
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Just keep on going, keep on going, keep on going...
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12-26-2012, 12:28 PM
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#13 |
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DIS Veteran
Join Date: May 2009
Location: B.C.
Posts: 7,160
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Sounds like you had a magical trip
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Past Trips:
Aug 2003 WDW Marriott Courtyard, [B]Aug 2005 [/BSeaWorld, Universal, Busch Gardens Hilton Garden Inn, ]Aug 2007 WDW CBR, Jan 2008WDW WL, Aug 2008St. Pete Beach, Universal-HRH, Sea Workd & Aquatica- Hyatt Place & Doubletree, Jan 2009WDW AKL, Aug 2009Key West Sheraton Suites, Cocoa Beach Hampton Inn, & WDW POR/WL, Jan 2010WDW Poly, Jan 2011WDW POR, Aug 2011WDW POR/BC CL, Jan 2012WDW WL, Aug 2012AKL CL, Jan. 2013POFQ Next trip GF & YC Aug 2013 |
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12-26-2012, 06:26 PM
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#14 | |
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Me and My Posse doing our New Kids on the Block moves at PI 
Join Date: Apr 2006
Location: New Brunswick
Posts: 15,491
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Quote:
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Everything You Need to Know About Discount Codes & PINS For Disney Resorts
06/1995 - All Star Music | 11/1998 - Wilderness Lodge | 10/1999 - Disneyland 06/2006 - Pop Century | 03/2007 - Pop Century | 06/2007 - Coronado Springs 12/2007 - All Star Sports | 06/2008 - Pop Century | 09/2008 - All Star Sports 06/2010 - Swan | 06/2012 - Dolphin | 01/2013 - All Star Sports |
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12-26-2012, 07:19 PM
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#15 |
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DIS Veteran
Join Date: May 2004
Location: Memphis
Posts: 1,764
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So glad for you....great upgrade, nice trip!
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June 2-9, 2013: Wilderness Resort and Boardwalk Resort
Alzheimer's.....the "long good-bye" |
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