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Old 12-28-2012, 02:47 PM   #1
Jiminygirl
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Can't imput ressie info on new Disney website!

We have Pop Century booked for Jan 8 and the old site could tell me how many days til our vacation, ect without any prompting- this new one won't even acknowledge my reservation number (can't "find" it when I try to imput the info manually as they request!) I'm not sure if I should call the number for reservation # retrieval or if the website is just screwy.. it looks like there are some problems from what I'm reading here..
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Old 12-28-2012, 02:54 PM   #2
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website has been and remains screwy...to put it mildly. if it comforts you to call and make sure your ressie is still there (i dont think anyone's reported that their ressie was canceled/lost in whatever transitioning Disney is going through though), go for it...but the wait times on hold are long.
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Old 12-28-2012, 03:25 PM   #3
Wood Nymph
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Quote:
Originally Posted by Jiminygirl View Post
We have Pop Century booked for Jan 8 and the old site could tell me how many days til our vacation, ect without any prompting- this new one won't even acknowledge my reservation number (can't "find" it when I try to imput the info manually as they request!) I'm not sure if I should call the number for reservation # retrieval or if the website is just screwy.. it looks like there are some problems from what I'm reading here..
It is still screwy. Some of my reservations show up, and some don't. They all show up on the old website. And I printed them out just in case. One of these days they'll have it fixed.


ETA: You can still go to the old website here: http://disneyworld.disney.go.com/
but make sure you either erase your cookies or history or both before trying to go to the old website, or else it will redirect you to the new site
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Old 12-28-2012, 03:49 PM   #4
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I'm so mad over this I could spit. I'm supposed to leave next Friday.. I spent an hour on the phone clearing up wrong, completely wrong or completely fictional dining reservations thanks to this website/app "My Disney Nightmare Experience" --

Seriously.. they should have got Jack Skellington in on it.. it's HORRIBLE.

I'm not pleased as a paying guest and I intend to let folks know on arrival at the first guest services I see. I wrote and complained and got the standard form letter. But pfft.. not good enough.

I want to look someone in the eye, preferably a manger, and tell them "what for" -- won't change anything but I'll feel better.
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Old 12-28-2012, 05:17 PM   #5
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I can't get mine to link either. My dining reservations are there but I can't get my resort reservation to show up and when I try to manually enter it it keeps telling me to fill in all fields which are already filled. What a nightmare. How are we supposed to do online check-in if its not working?
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Old 12-28-2012, 08:30 PM   #6
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Same thing is happening to me. So frustrating!! I can't even get back to the old site anymore. I've tried deleting cookies and everything.
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Old 12-29-2012, 06:38 AM   #7
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I've got my ressie to show up, but I can't figure out how to make a payment anymore. Grrr...

My ADRs did not automatically pull into my ressie though.
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Old 12-29-2012, 02:32 PM   #8
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got all our friends/fam added and our dining ressies added(manually) but cant get resort pkg res to show up at all...


gotta call anyways to change our arrival flight number and time anyways. Ill ask then....
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Old 12-29-2012, 03:12 PM   #9
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I would love to be able to make a payment without having to call and be on hold for an hour. It's ridiculous that this is taking Disney so long to fix.

Carla
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Old 12-29-2012, 03:45 PM   #10
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I got told this morning that they are working on getting online payments added to the site. Seems like something a company like Disney should be able to figure out.
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Old 12-29-2012, 07:09 PM   #11
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I can't pull up our January trip either but I was able to pull up one of our dinner reservations. I didn't feel like doing all of them.

I wanted to look up info for a possible October trip but the website is less than helpful. Grrrr!
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Old 12-29-2012, 07:21 PM   #12
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It may not do an ounce of good but I just sent Disney an email about the new website. I wanted to at least let them know how I feel before I explode!!

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Old 12-29-2012, 10:12 PM   #13
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It is amazing how many people are having issues with that new site
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Old 12-29-2012, 11:46 PM   #14
WDWPooh
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Think they would get sick of hearing it and just bring the old site back til the bugs are ironed out of the new one. I hate that I cant find my resort reservations online. Yes they are still there and I can find them in the automated # when I make a payment to the automated system over the phone..but a $6000 trip I want to see it all in front of me grrrrrrrrrrrrr
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Old 12-30-2012, 12:32 AM   #15
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I am having the same issues with our resort reservation. I enter the rquired info and the website won't pull it up. We check in on Jan 13th. Problems sigh
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