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Old 12-28-2012, 03:56 PM   #31
I'm a 43 year old mom with a scar on my navel!
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well, this whole reservation for me has been hinky. I received a letter asking for my deposit with zero balance showing (booked two rooms this time). I've yet to receive an email confirmation for the reservation or anything by mail. The reservation is there, it even shows on the new site but it won't let me do online check in. Yesterday I stayed on hold for an hour to make sure things were straight, finally hung up, same thing today. Grrrrr.
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Old 12-28-2012, 04:03 PM   #32
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glad to know i am not the only one. I did the online chat, asking about the ADR system, and the cast member didn't realize there WERE any problems! He asked me to hold on while he checked with other cast members and then came back and apologized for the site being down. Said he didn't know when it would be back up.
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Old 12-28-2012, 07:24 PM   #33
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Originally Posted by rcraw45425 View Post
If you booked AAA you won't be able to see the reservation regardless of which site as you no longer "own the reservation". Sorry, it's always been that way. It's the same with any TA booked reservation
Not so- I am able to see the reservation on the old site. I have viewed it several times including just yesterday. Then the switch to the new site leaves me only able to see our ADRs.
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Old 12-28-2012, 08:58 PM   #34
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I called in a payment this morning n checked resort details n it said I had quick service. So I talked to a cm and she laughed and said for some reason the system reads the codes wrong and all was fine. As she laughed. She then gave me a number to call for tech support saying they would help pull up reservation. I did and he said they were working on the site and all resort info is safe. Good grief. All my dining is there thank god. But I check it everyday. It sketches me out that they are gonna lose info. So if I delete all cookies can the old site still be accessed? I just don't get why they wouldn't finish this first. Frustrating to say the least.
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Old 12-29-2012, 08:43 AM   #35
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Seems to be working this morning

I was able to enter and view my AAA made reservations and see all our ADRs, enter all my family members traveling with me and make plans for each of our days there. Now this is not to say later today problems won't arise again but right now its a go
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Old 12-29-2012, 09:01 AM   #36
Earning My Ears
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It is amazing how bad Diney's website has been over the years, and now appears to have gotten worse. I don't consistently get emails (when I ask for them) after I update my reservations...but that has always been the case. Not good for us OCD types
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