Disney's new website mixing up resorts

[bumbershoot]

Originally Posted by goofy4prez

...and then half the time the person on the other end has no clue and puts me on hold to look it up as though they are some kind of tech support for Dell in India.

There seems to be some theory of customer service that says that customers don't want to hear the silence, or typing, of the CS rep, so they mute the call. It's very odd. I don't understand it. I found that most customers wanted little updates, especially if the system is slow, and not updates that start with "thank you for patiently holding, ma'am". When I did CS I found that a little chat while my fingers were typing along was helpful for the phone call. I don't understand the put-you-on-hold-or-mute philosophy.

Originally Posted by Wood Nymph

I think they are making the mistake of trying to do this at their busiest time of the year. Hopefully it should all be cleared up before our trip in February.

And it's every Disney website. I logged into Disney Movie Club yesterday, and it's all new and different with the big bubbly boxes like the new WDW site (that I haven't seen in over a week it seems) had. Now, DMC's site worked, LOL, so maybe there's hope for humanity.



Now, I am not stressy about the site; I know the reservations are there, I have my emails and confirmations numbers and all that. But some of the features of the new site looked COOL and I want to use them! Like I had just found the sort of calendar-ish pages, where you could enter in your plans for that day? How cool is it that someone out there finally saw that many of us are doing that anyway. So yeah, why wouldn't they have such a thing for us? I want to play with that!

[FiggieFan]

Here is another one - on the Crystal Palace page there is a character section saying the meals are starring Pooh and Friends with a picture of Cinderella visiting people at their tables......?
Yup.

[disneyfanbecky]

I really dislike how when you are trying to price a vacation it won't tell you if a resort is available until you specifically click through every resort - I wish it would just list the ones available! I had to click through about 12 resorts before one was even an option!

[wdw71]

The site is beautiful and it will eventually be fixed but I do think it seems that they rushed it out there and it would have been better if they would have waited until it was finished. That being said i see our ADRs listed but it won't take our resort confirmation number. Maybe because it is a AAA confirmation number???

[Belle5]

It's horrendous.

Who was the joker who said, "I don't care if it's finished, we're rolling it out"?

I have also been tossed back and forth between the old site and the new. The old site at least gives me details about my reservations like what kind of dining plan I have. The new site just gives the name of the resort where we are staying, the confirmation, dates and who is in the room. No mention that we are on a dining plan... Why would the NEW site give LESS information. That's disappointing. It leaves the customer wondering if their meal plan has been dropped...

[Belle83]

Originally Posted by FiggieFan

Here is another one - on the Crystal Palace page there is a character section saying the meals are starring Pooh and Friends with a picture of Cinderella visiting people at their tables......?
Yup.

Yikes!

There's another one where the picture of the king-sized bed room at Port Orleans Riverside shows a picture of the Royal Rooms at POR (there are no king beds in the royal room section at POR).

I don't like the new site at all, regardless of the bad/incorrect info on it.

[goofy4prez]

Originally Posted by Belle83

Yikes!

There's another one where the picture of the king-sized bed room at Port Orleans Riverside shows a picture of the Royal Rooms at POR (there are no king beds in the royal room section at POR).

I don't like the new site at all, regardless of the bad/incorrect info on it.

Here's another one. The rooms they show at CSR as being standard rooms are not standard at all; they are the upgraded rooms for business club level. I'm not only disappointed in the performance of the new website but I'm also disappointed in the false information, intended or not, that WDW is displaying on their new website. I sent an email off to them yesterday and received an automatic reply stating someone would contact me in the next 10 days... I hope so, I have a list for them and I'm sure they have received many before me.

[rcraw45425]

Originally Posted by wdw71

The site is beautiful and it will eventually be fixed but I do think it seems that they rushed it out there and it would have been better if they would have waited until it was finished. That being said i see our ADRs listed but it won't take our resort confirmation number. Maybe because it is a AAA confirmation number???

If you booked AAA you won't be able to see the reservation regardless of which site as you no longer "own the reservation". Sorry, it's always been that way. It's the same with any TA booked reservation

[snykymom]

Originally Posted by rcraw45425

If you booked AAA you won't be able to see the reservation regardless of which site as you no longer "own the reservation". Sorry, it's always been that way. It's the same with any TA booked reservation

Actually, I have always been able to see my reservations booked through AAA on the old website. I couldn't do anything with them, but I could certainly see them.

I always also got a AAA number, as well as Disney's reservation number which allowed me access to see the reservation. Perhaps because I booked a room-only?

[BearcatsFan]

Originally Posted by snykymom

Actually, I have always been able to see my reservations booked through AAA on the old website. I couldn't do anything with them, but I could certainly see them.

I always also got a AAA number, as well as Disney's reservation number which allowed me access to see the reservation. Perhaps because I booked a room-only?

I've always been able to see my AAA reservations on the WDW website also, and I've always booked a package.

[disneymagicgirl]

I can't get the park hours to come up...just took a guess when making ADRs

[ErinsMommy]

Originally Posted by snykymom

Actually, I have always been able to see my reservations booked through AAA on the old website. I couldn't do anything with them, but I could certainly see them.

This...but now with the new site I can't see anything.

[BeerMe]

These people are incompetent. Only Disney could get away with this and not have people leave them in droves.

[CanadianGuy]

Well.. I got my 'form letter' reply from my official complaint.

I'd say it's safe to say at this point that Disney management knows they have an issue with their Online/Network group. They definitely seem like they know about what a complete failure this effort has been.

Now for them to get off their duff's and FIX IT.

[mlittig]

You would certainly think that a company as huge as Disney would have better, more reliable websites