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Old 12-16-2012, 11:00 PM   #16
declansdad
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Originally Posted by Niebz View Post
Can I join in on the Delta bashing? My parents flew Delta last month from Canada to Florida. They knowingly removed several guests luggage because there were hunters on-board whose guns were too heavy making the plane over the weight limit. They knew about it and didn't tell anyone. My parents had a one hour layover in Minneapolis and were left waiting in customs for bags that didn't show. The least they could have done was told them, or better yet chose to remove the overweight guns over peoples' luggage! It took 2 days for their bags to get delivered to their hotel. It wasn't a mistake, it was deliberate and my parents still haven't been refunded for the baggage handling fees they had to pay. Yep, not a fan of Delta but we still fly it because it has the cheapest most direct flights to Florida from my small Canadian city - we don't have a lot of options and the price difference is pretty significant. What can you do?

As to OPs question - 2 bags is the limit - one small under-the-seat bag and one carry-on.

They are not the only airline to ever do something like that and to another poster they are far from the lowest rated airline.
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Old 12-17-2012, 09:53 AM   #17
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The biggest problem I have with Delta is that *consistently*, over the last 4 or 5 years, the flight I buy in no way resembles the flight I eventually fly. I take great care selecting the flight that fits my needs & schedule the best (sometimes paying more for those flights) and Delta cancels flights, "reschedules" flights, changes flights from nonstops to one-stops, etc, on a regular basis. I had one flight where they changed something about it on a weekly basis; each time they changed it, I lost my seat selections and had to call Delta to have my reservation reset so I could re-select them. Eventually they changed the flights so much that I only had 10 minutes between legs, and had to have them completely re-book the flights. I've had them change planes and re-assign me to a seat that did not exist on the new plane. I've had them take a non-stop flight from LAX to CMH (which I paid extra for) and change it to a flight through Atlanta that added over 6 hours to my travel time. I can't think of any other business that can sell you one thing and deliver something completely different. And Delta is consistently the worst offender in this way that I've experienced.

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