BAD VIBE about AofA - The DIS Discussion Forums

Alabama Minnie · 02-10-2013, 09:21 AM

Just called AofA and really wasn't happy with the vibe (attitude) I got there. Only wanted to add a room request since we did not book through Disney and was treated very rudely on the phone. Hope this will not be the case when we arrive Wednesday.

Having stayed many times on-site I already knew it would only be a "request" but still found her attitude to be nothing but RUDE!

minniebeth · 02-10-2013, 09:29 AM

Quote:

Originally Posted by Alabama Minnie

Just called AofA and really wasn't happy with the vibe (attitude) I got there. Only wanted to add a room request since we did not book through Disney and was treated very rudely on the phone. Hope this will not be the case when we arrive Wednesday.

Having stayed many times on-site I already knew it would only be a "request" but still found her attitude to be nothing but RUDE!

You most likely weren't speaking directly with someone from the AoA resort. It is my understanding most calls go to a centralized call location. I'm sorry the person you spoke with was rude. I just wanted to share with you I've stayed at AoA three times and the Cast Members there have been very, very nice, accommodating, knowledgable.
We've gotten mostly all our room requests honored too. They try their best with that! I hope you get your room request and have a wonderful stay!

mickeynut1 · 02-10-2013, 09:31 AM

You were not actually speaking to someone at AoA. Even though there are specific numbers for resorts, when those numbers are called, you are routed to a call center and are not speaking to the resort directly. They answer the phone as if they are there at the resort, but it's a call center. Also, if you didn't book with Disney directly, they would not be able to add any requests as the agency/person you booked with "owns" your reservation and would be the one to have to call to do that. I'm sorry the CM was rude. Hope you have a great trip

.

MaleficentRN · 02-10-2013, 09:32 AM

Quote:

Originally Posted by minniebeth

You most likely weren't speaking directly with someone from the AoA resort. It is my understanding most calls go to a centralized call location. I'm sorry the person you spoke with was rude. I just wanted to share with you I've stayed at AoA three times and the Cast Members there have been very, very nice, accommodating, knowledgable.
We've gotten mostly all our room requests honored too. They try their best with that! I hope you get your room request and have a wonderful stay!

I don't think you were speaking to a AoA CM, either. Did you stay on the line for the survey at the end of your call?

1971DBday · 02-10-2013, 09:35 AM

Quote:

Originally Posted by Alabama Minnie

Just called AofA and really wasn't happy with the vibe (attitude) I got there. Only wanted to add a room request since we did not book through Disney and was treated very rudely on the phone. Hope this will not be the case when we arrive Wednesday.

Having stayed many times on-site I already knew it would only be a "request" but still found her attitude to be nothing but RUDE!

1. Sometimes a phone call can come off wrong and a tone taken the wrong way;
2. As I have learned from previous experience at WDW, not all CMs should really be working at WDW and the likelihood of running into a rude one is low, but it can happen. They aren't going to be magical 100% of the time - inhuman;
3. I hope for you that this will not be a reflection of your soon-to-be stay at AoA!

Belle5 · 02-10-2013, 09:43 AM

Many of the people who work at the call centers have never even been to WDW! I am sure you did not speak with someone behind the desk at AOA. The bad vibe was NOT from the CMs at that resort.

Alabama Minnie · 02-10-2013, 09:47 AM

Glad to hear it wasn't someone there. I was really excited about staying here for the first time. We have stayed at all the other Values except Sports and have never had this experience before. It just wasn't the kind of attitude I am use to receiving from Disney.

They always send a survey after we visit and this time I will have to note this incident on it. We spend ALOT of $$ yearly at Disney and expect better from them.

Not going to let this spoil our anniversary trip though!

scdak · 02-10-2013, 09:52 AM

Good luck, hopefully you will encounter only happy, kind CM's at AoA.

emilyindisney · 02-10-2013, 10:51 AM

I wouldn't worry! As PPs said, you probably weren't talking to someone at AoA.

I just came back from AoA a few weeks ago and can assure you that CMs there were more than friendly and accommodating!

runningjusme · 02-13-2013, 03:01 PM

as long as you don't have to deal with Kim at AoA, you should be fine. she was horrendous!!

coluk003 · 02-13-2013, 03:08 PM

Quote:

Originally Posted by Belle5

Many of the people who work at the call centers have never even been to WDW! I am sure you did not speak with someone behind the desk at AOA. The bad vibe was NOT from the CMs at that resort.

You are so VERY wrong. It's hard to never go to wdw when the call center is in celebrations fl, is about a 20 min drive, you'd be hard to find anyone in that office that has NEVER been.

To the OP: sorry they were rude but your request needs to go through who ever, agent,Travelocity orbits, what ever, they " own" the rooms any complaints also go through said place of purchase.

Missyrose · 02-13-2013, 03:37 PM

Quote:

Originally Posted by coluk003

You are so VERY wrong. It's hard to never go to wdw when the call center is in celebrations fl, is about a 20 min drive, you'd be hard to find anyone in that office that has NEVER been.

To the OP: sorry they were rude but your request needs to go through who ever, agent,Travelocity orbits, what ever, they " own" the rooms any complaints also go through said place of purchase.

Actually Disney has several call centers all over the country. A couple are in Florida and there's one in Texas and another in Indy, I believe.

Jubilee · 02-13-2013, 03:38 PM

Don't let it bother you. I have had plenty of excellent and also some rude customer service throughout Walt Disney World, but human error will always make way for that.

coluk003 · 02-13-2013, 03:43 PM

Quote:

Originally Posted by Missyrose

Actually Disney has several call centers all over the country. A couple are in Florida and there's one in Texas and another in Indy, I believe.

No longer in tx and Indy. Just Florida 3 and CA 1. The res team in Ca takes the overflow calls when wdw gets to busy, the team of 14 in that office take the cals. But toes that come in to the Drtsc in anaheim are 98%Tavel agents So the likely hood it was a florida person is still very high. Now if you are dining reservations that's totally separate and no longer Handled by Disney.

02-10-2013, 09:21 AM	#1
Alabama Minnie DIS Veteran Join Date: Mar 2010 Location: Alabaster, AL Posts: 723	BAD VIBE about AofA Just called AofA and really wasn't happy with the vibe (attitude) I got there. Only wanted to add a room request since we did not book through Disney and was treated very rudely on the phone. Hope this will not be the case when we arrive Wednesday. Having stayed many times on-site I already knew it would only be a "request" but still found her attitude to be nothing but RUDE! __________________ (me) (dh) 2012-(5/12)Universal/IoA(RPH) (9/12) Dolphin*2013-(2/14) AoA/Dolphin 2011-BWI /POLY/WL2010-POLY/ASMu/CSR2009-AKL/Dolphin/CSR/Pop2008-CR/ASMo/Pop**2007-FQ

02-10-2013, 09:31 AM	#3
mickeynut1 DIS Veteran Join Date: Apr 2007 Posts: 8,570	You were not actually speaking to someone at AoA. Even though there are specific numbers for resorts, when those numbers are called, you are routed to a call center and are not speaking to the resort directly. They answer the phone as if they are there at the resort, but it's a call center. Also, if you didn't book with Disney directly, they would not be able to add any requests as the agency/person you booked with "owns" your reservation and would be the one to have to call to do that. I'm sorry the CM was rude. Hope you have a great trip . __________________ CBR July 2002 - BC December 2003 - WL CL Oct/Nov 2004 - WL September 2006 - Poly September 2007 - AKL/GF SL/WL January 2010 - AKL/GF December 2010 - GF RPC May 2011

02-10-2013, 09:43 AM	#6
Belle5 DIS Veteran Join Date: Nov 1999 Location: The Lone Star State Posts: 4,984	Many of the people who work at the call centers have never even been to WDW! I am sure you did not speak with someone behind the desk at AOA. The bad vibe was NOT from the CMs at that resort. __________________ Dining Review from May 2012 (Nine Days of WDW Food for 9) http://www.disboards.com/showthread.php?t=2944469

02-10-2013, 09:47 AM	#7
Alabama Minnie DIS Veteran Join Date: Mar 2010 Location: Alabaster, AL Posts: 723	Glad to hear it wasn't someone there. I was really excited about staying here for the first time. We have stayed at all the other Values except Sports and have never had this experience before. It just wasn't the kind of attitude I am use to receiving from Disney. They always send a survey after we visit and this time I will have to note this incident on it. We spend ALOT of $$ yearly at Disney and expect better from them. Not going to let this spoil our anniversary trip though! __________________ (me) (dh) 2012-(5/12)Universal/IoA(RPH) (9/12) Dolphin*2013-(2/14) AoA/Dolphin 2011-BWI /POLY/WL2010-POLY/ASMu/CSR2009-AKL/Dolphin/CSR/Pop2008-CR/ASMo/Pop**2007-FQ

02-10-2013, 09:52 AM	#8
scdak DIS Veteran Join Date: May 2010 Location: South Carolina Posts: 571	Good luck, hopefully you will encounter only happy, kind CM's at AoA. __________________ 5250 Best friends for 13 years! Offsite: Many times since 1978 Onsite : Split stay POFQ/Poly Dec. 2010 POR Jan 2012 POFQ Oct/Nov 2012 WL / POFQ Fall 2014 - maybe sooner SOONER IT IS - March 30-April 5 - offsite with family

Sponsored Links
The DIS Register to remove Join Date: 1997 Location: Orlando, FL Posts: 1,000,000

02-10-2013, 10:51 AM	#9
emilyindisney DIS Veteran Join Date: Dec 2012 Location: Connecticut Posts: 505	I wouldn't worry! As PPs said, you probably weren't talking to someone at AoA. I just came back from AoA a few weeks ago and can assure you that CMs there were more than friendly and accommodating! __________________ "Au revior...that's French for get out of here" A Jan 2013 TR March 1996 (Swan), March 2008 (CBR), January 2013 (AoA), February 2014 (BWV) "Laughter is timeless, imagination has no age, and dreams are forever" -Walt Disney

02-13-2013, 03:01 PM	#10
runningjusme DW addict in training Join Date: Apr 2008 Location: DFW Posts: 120	as long as you don't have to deal with Kim at AoA, you should be fine. she was horrendous!! __________________ if you want to do it, get off your behind and DO IT.... completed runs - Minnie Marathon 2008 15K- chip time 2:26:15 (first race ever) 2009 White Rock Half Marathon

02-13-2013, 03:38 PM	#13
Jubilee <3 my kids Join Date: Feb 2007 Location: Right up I-4 Posts: 1,064	Don't let it bother you. I have had plenty of excellent and also some rude customer service throughout Walt Disney World, but human error will always make way for that. __________________ S + J = M & H

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread: