Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 12-15-2012, 06:57 PM   #1
lodge
DIS Veteran
 
Join Date: Dec 2012
Posts: 841

Question Back to back cruising: details on the process please!

We want to plan a back to back... any details we should know? Are they linked, somehow, through DCL so that you have a chance at keeping the same stateroom? Are there any perks (other than a second cruise) that they give (we saw a lady doing a b2b and she was met by a CM to facilitate the changeover... it was classy). Any details about the process would be appreciated!
lodge is offline   Reply With Quote
Old 12-15-2012, 07:08 PM   #2
PrincessShmoo
DIS Veteran
 
PrincessShmoo's Avatar
 
Join Date: Feb 2009
Location: SoCal
Posts: 16,475

Quote:
Originally Posted by lodge View Post
We want to plan a back to back... any details we should know? Are they linked, somehow, through DCL so that you have a chance at keeping the same stateroom? Are there any perks (other than a second cruise) that they give (we saw a lady doing a b2b and she was met by a CM to facilitate the changeover... it was classy). Any details about the process would be appreciated!
You book each cruise separately. DCL will be aware that you are doing B2B while you are onboard. Ideally, you book the same stateroom for both legs. Sometimes you can't.

The actual process on the turnover day varies from cruise to cruise, but, generally, you will be notified the last day (of your first leg) where/when you will be disembarking. Sometimes you will meet onboard in a lounge (if there are many of you doing a B2B) or just directed what time you will be disembarking (usually after all the cruisers on your first leg have left. You leave the ship, and re-checkin in the terminal. You may be off the ship anywhere from 15 minutes to 1 1/2 hours. You are permitted to reboard before the "new" cruisers start boarding.

There will be some cleaning going on, so many places will not be open. There generally is food available at the adult area (during this time anyone can go there) and the pools are available once they are cleaned. The Aqua Duck (if you are doing the Dream or Fantasy) isn't open until the new cruisers are also allowed on.

Until the new cruisers are boarded you can access your room. After they open the ship to the new cruisers, until the rooms are ready, you are asked to either remain in your room, or out of your room. They don't want people seeing you crossing the barriers and trying to do the same.

If you have the same room, you won't need to pack, but be sure you have all your necessary documents for the new checkin. If you have to change rooms, you pack up your stuff, leave your bags in your "old" room and the room hosts will transfer it for you to your "new" room. Sometimes, you won't have to pack up the stuff in the drawers, as they are interchangable from room to room, and the hosts will just switch the drawers with you stuff in them.

__________________

HAL Alaska 2009;2012;PC 2013Carnival Baja 2014
DCL Magic May 2008 Panama Canal WB, Sep 2010 Med/WB TransAtlantic,
DCL Wonder Oct & Dec 2011 Mexico, Oct 2012 Hawaii

DL too numerous to count WDW 1974, 1983, 1985, 1989, 1991, 1997, 2001, 2008 Tokyo DL 1984
PrincessShmoo is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-15-2012, 07:21 PM   #3
emtmom0104
DIS Veteran
 
emtmom0104's Avatar
 
Join Date: Feb 2010
Location: Auburndale, Florida
Posts: 546

Quote:
Originally Posted by lodge View Post
We want to plan a back to back... any details we should know? Are they linked, somehow, through DCL so that you have a chance at keeping the same stateroom? Are there any perks (other than a second cruise) that they give (we saw a lady doing a b2b and she was met by a CM to facilitate the changeover... it was classy). Any details about the process would be appreciated!
We are getting ready to do our second back to back(b2b). When you make your reservations be sure to ask to keep the same room if it is available. We did switch rooms the last time bc it wasn't available. If the room is not available then you simply pack up your stuff leave itnin your room and they move it to your next room for you. If your room is available then no need to do anything. You will get a letter at the end of your first cruise explaining what time and where to meet the CM. once the ship is cleared you are escorted off the ship by the CM. You go through customs to declare that you have nothing and you go around the corner and up the escalator to the terminal again. You check back in at the desk, remember to take any paperwork for the second cruise, drivers license, and key to the world cards, and almost immediately you are taken right back on! You pretty much get the entire ship to yourself for 2 hours before the new passengers board. The pools are being cleaned and refilled... The food is closed as they are preparing for the new passengers to board. Starting at 11 the food opens back up. You can watch them set up for the next sail away party, do sound checks and test the life boats, lots of behind the scenes stuff! Your room is not available again until 1... So take with you what you will need until then. It gives you all the time your need to take pictures, without other people walking past. When our room did open up we had a card from DCL and a fruit basket as a thank you. By then our kids knew the staff pretty well and just made friends with all of them during the free time...kids clubs weren't open until 11 so be prepared for that. If your kids had signed up for the clubs you will have to get new bracelets from one cruise to the next but you do that right at the club to make your life easy. The stores are not open since you are at port either:/. If ere is anything you want to know just ask, if I didn't already cover it! I can't wait for feb!
__________________
Jessica

Disney Dream 5-19-2011 -3 night Bahamas,Disney Magic 4-25-2012 & 4-30-2012 -4&5 night Bahamas,Disney Wonder 2-7-13 & 2-11-13 -4 night Bahamas & 5 night western Caribbean ,Disney Fantasy 2-22-14 -7 night eastern Caribbean, Disney Magic 4-19-15 - 7 night western Caribbean
emtmom0104 is offline   Reply With Quote
Old 12-15-2012, 07:30 PM   #4
kcashner
DIS Veteran
 
Join Date: Dec 2003
Posts: 33,275

We have done B2Bs 3 times. Each time it was different, and was different still from what friends experienced.

As far as DCL is concerned, each cruise is separate. However, there will be a note in your reservation that you are doing a B2B. Whether or not you get the same cabin depends on what you choose when you book and what your TA says/does. For 2 of our B2Bs, we were on GTY status. Once we had the same cabin, once we had to move. When we did the TA + first Med as B2B, there were some perks; normally this is not the case. We ALWAYS got a phone call from dining services asking if we had any requests or needed any reservations for the second leg. Specifically, did we want Palo, Remy. Did we want the same or a different serving team? Did we want a particular rotation?

As far as the changeover....it depends on the port. At PC, you do need to get off the ship. If you have the same cabin, you don't have to pack up your stuff. If you are changing cabins, you pack up and leave the suitcases IN the room--the hosts work together to put them in your new cabin. You are off the ship for an hour or less. Whether or not you are escorted off depends on how many cabins are doing B2Bs. When we were one of 2, we did not have an escort. When there were several, we did. As soon as they have "closed out" the previous cruise, they will check you in (new KTTW card, lanyard, etc) and you will board before the terminal opens to incoming guests. There is food available--again, where and the rules vary. When there were a lot of B2Bs, the Promenade Lounge was open for families and the Cove Cafe was open for adults. Other times, they made a point of saying that UNTIL boarding started, the Cove Cafe was open for all.

You can swim as soon as the pools are cleaned. There are no lifeguards, so the slides, Aquaduck, etc. are closed until boarding starts.

If you are in the same cabin, you have cabin access; if changing cabins, you'll get in at 1:30 (so remember to take a day bag if needed).

You get a letter in your cabin on the last full day with all the details for YOUR changeover. As I noted, each time we have done it, it has been slightly different. The best was in Barcelona where we didn't even have to get off the ship--we just went to Guest Services where they already had a package for each cabin with our new KTTWs and lanyards. All we did was give our name and get our new goodies.
kcashner is offline   Reply With Quote
Old 12-15-2012, 07:37 PM   #5
PrincessShmoo
DIS Veteran
 
PrincessShmoo's Avatar
 
Join Date: Feb 2009
Location: SoCal
Posts: 16,475

Quote:
Originally Posted by kcashner View Post
We have done B2Bs 3 times. Each time it was different, and was different still from what friends experienced.

As far as DCL is concerned, each cruise is separate. However, there will be a note in your reservation that you are doing a B2B. Whether or not you get the same cabin depends on what you choose when you book and what your TA says/does. For 2 of our B2Bs, we were on GTY status. Once we had the same cabin, once we had to move. When we did the TA + first Med as B2B, there were some perks; normally this is not the case. We ALWAYS got a phone call from dining services asking if we had any requests or needed any reservations for the second leg. Specifically, did we want Palo, Remy. Did we want the same or a different serving team? Did we want a particular rotation?

As far as the changeover....it depends on the port. At PC, you do need to get off the ship. If you have the same cabin, you don't have to pack up your stuff. If you are changing cabins, you pack up and leave the suitcases IN the room--the hosts work together to put them in your new cabin. You are off the ship for an hour or less. Whether or not you are escorted off depends on how many cabins are doing B2Bs. When we were one of 2, we did not have an escort. When there were several, we did. As soon as they have "closed out" the previous cruise, they will check you in (new KTTW card, lanyard, etc) and you will board before the terminal opens to incoming guests. There is food available--again, where and the rules vary. When there were a lot of B2Bs, the Promenade Lounge was open for families and the Cove Cafe was open for adults. Other times, they made a point of saying that UNTIL boarding started, the Cove Cafe was open for all.

You can swim as soon as the pools are cleaned. There are no lifeguards, so the slides, Aquaduck, etc. are closed until boarding starts.

If you are in the same cabin, you have cabin access; if changing cabins, you'll get in at 1:30 (so remember to take a day bag if needed).

You get a letter in your cabin on the last full day with all the details for YOUR changeover. As I noted, each time we have done it, it has been slightly different. The best was in Barcelona where we didn't even have to get off the ship--we just went to Guest Services where they already had a package for each cabin with our new KTTWs and lanyards. All we did was give our name and get our new goodies.
As an example of each B2B process being different - our B2B turnover day was also Barcelona (last Med and WBTA). There were over 300 of us doing the B2B. Our letter directed us to meet at Rockin' Bar D to be escorted off the ship. The whole group was walked off directly to checkin and back on the ship (maybe a total of 15 minutes we were off the ship). The actual checkin process in the port was identical to the first leg checkin. Only thing open for food was Cove Cafe. Lots of cleaning going on.

__________________

HAL Alaska 2009;2012;PC 2013Carnival Baja 2014
DCL Magic May 2008 Panama Canal WB, Sep 2010 Med/WB TransAtlantic,
DCL Wonder Oct & Dec 2011 Mexico, Oct 2012 Hawaii

DL too numerous to count WDW 1974, 1983, 1985, 1989, 1991, 1997, 2001, 2008 Tokyo DL 1984
PrincessShmoo is offline   Reply With Quote
Old 12-15-2012, 08:36 PM   #6
lodge
DIS Veteran
 
Join Date: Dec 2012
Posts: 841

This will all make me feel less "lost" when we do it. At least I know, a little what to expect!
lodge is offline   Reply With Quote
Old 12-15-2012, 09:53 PM   #7
AlexandNessa
Proud Redhead
Does anyone know what I'm talking about?
Must sleep barefoot
HEY EVERYONE...THIS IS A SECRET...SHE HATED THE MUMMY MOVIE
 
AlexandNessa's Avatar
 
Join Date: Jun 2003
Location: New Jersey
Posts: 5,332

We've done 2 B2B cruises on Disney. The first one on the Dream sucked. It was a fend for yourself, we're kicking you off the ship at 9am, though we really should've said 9:30. Get yourselves through customs on your own (no one cares you are B2B) then sit around for ~ an hour and 30 minutes till the port reopens and you can check in again, all the while hoping you are in the right place. Then have the port agent who finally checks you in insist upon retaking your pic, even though you rolled out of bed to go through customs, your hair is barely brushed and you have no make up on. Then sit around for another 30 minutes in the concierge boarding area until the Family of the Cruise boards, and then have some port agent say, "I guess it's ok you board now." Having done B2B cruises on other lines before, I felt this was an absolute embarrassment to DCL's so called "Disney Difference."

Our second B2B cruise on the Magic out of NYC was as others have described. Everyone meet in Sessions, an escort tells you when the ship is ready for clearance, then gathers all B2Bers up, walks you off the ship, then hands you off to a customs agent who takes you through customs, then to the check in counter, then to a special waiting area, then immediately guides you back on to the ship once it's cleared.

Unfortunately, on both B2Bs, turnover day was wasted from about 9am - 1pm.
__________________
Alex Vanessa

Last edited by AlexandNessa; 12-16-2012 at 12:01 PM. Reason: typo
AlexandNessa is offline   Reply With Quote
Old 12-16-2012, 07:08 AM   #8
owensamo
DIS Veteran
 
Join Date: Mar 2002
Location: Cary, NC
Posts: 1,383

We've done a B2B on 5-night Wonder sailings in 2010, and have another scheduled on the Fantasy this coming summer. On our B2B, it was very much a "fend for yourself" sort of transition - something like "please be off the ship by 9:30". I think there were only 2-3 groups, and less than 10 people doing B2B.

We got through customs easily, and asked the security guard after where to go back upstairs - he directed us appropriately. When we got back up to check-in, they had us wait for about 20-30 minutes while they got stuff ready, then one of the desk people came over to get us from the seating area to check us in.

Check-in was a breeze, then they sat us back down for another 10-15 minutes until just before the terminal opened to the rest of the embarking cruisers. They took us through a side door (no mickey head!), scanned our keys, and we were on our way.

We had about 1.5 hours on the ship to ourselves. We did laundry (take post-its to put on the washer and don't leave the laundry bag in the laundry room!), had a snack with our DD in the Cove Cafe (open to all until boarding started), wandered the decks, played shuffleboard, and watched the First Family arrive from Deck 4. It was actually pretty relaxing.

Note - the embarkation photographers weren't there, so no embarkation photo the second time. If you didn't like the first one or really want one, double-check when you check in. Also, the officers aren't in the atrium when you re-board, so no name announcing the second time around. If either of those are important, I'm sure they'll let you wait around in the terminal until normal boarding time!
__________________
Aulani - June-July 2014; Disney's Hilton Head Island Resort - 2002, 2006
Disneyland - 1976, July 2012; Walt Disney World - 1984, 2000, 2001, 2003, 2004, 2005, 2006, 2007, 2008, 2009, Nov 2014
Disney Wonder: 4N - 4/15/07, 6/1/08; 5N - 6/8/10, 6/13/10 (B2B); Disney Fantasy: 7N - 6/29/13, 7/6/13 (B2B)
Disney Magic: 7N - 1/19/08, 1/17/09, 12/19/09; 14N EBTA - 5/14/11; 12N N Europe - 7/22/15
owensamo is offline   Reply With Quote
Old 12-16-2012, 07:11 AM   #9
lodge
DIS Veteran
 
Join Date: Dec 2012
Posts: 841

Even more things to consider! I'll share our experience when we return too!
lodge is offline   Reply With Quote
Old 12-16-2012, 07:43 AM   #10
jdybnsn
DIS Veteran
 
jdybnsn's Avatar
 
Join Date: Jun 2005
Location: Cheshire UK
Posts: 1,706

Quote:
Originally Posted by AlexandNessa View Post
. The first one on the Dream sucked. It was a fend for yourself, we're kicking you off the ship at 9am, though we really should've said 9:30. Get yourselves through customs on your own (no one cares you are B2B) then sit around for ~ an hour and 30 minutes till the port reopens and you can check in again, all the while hoping you are in the right place. Then have the port agent who finally checks you in insist upon retaking your pic, even though you rolled out of bed to go through customs, your hair is barely brushed and you have make up on. Then sit around for another 30 minutes in the concierge boarding area until the Family of the Cruise boards, and then have some port agent say, "I guess it's ok you board now." Having done B2B cruises in other lines before, I felt this was an absolute embarrassment to DCL's so called "Disney Difference."

Unfortunately, on both B2Bs, turnover day was wasted from about 9am - 1pm.
That was exactly our experience on our B2B on the Dream in February 2012.
We felt so upset about it we made a formal complaint - it was so at odds with the "dear valued guest letters" that they sent to our cabins both before and after the B2B part, it was ridiculous !!
...talk about the Disney 'in'difference ......for the record, I feel our complaint was filed in the "B" for bin section too....IMO their customer service is over hyped and under delivers ....I so hope they have improved their B2B transfer procedures since.
__________________
Feb 2002 - I Drive 5858 (Ramada )Feb 2004 - Disney PORS Feb 2006 - Regal Palms & 4 Night Disney Wonder Feb 2008 - Ginn Reunion / Grand Cayman Wedding On Disney Magic(Western) / Omni@ C.G. Feb 2010 - Ginn Reunion/ Disney Magic (Eastern) Hammock Beach Palm Coast July 2010 Disney Magic Dover - Barcelona Repro. July 2011 10 Night Disney Magic In The Med. Anna Maria Island / Disney Dream B2B Feb 2012 Disney Fantasy May 2014

jdybnsn is offline   Reply With Quote
Old 12-16-2012, 12:10 PM   #11
AlexandNessa
Proud Redhead
Does anyone know what I'm talking about?
Must sleep barefoot
HEY EVERYONE...THIS IS A SECRET...SHE HATED THE MUMMY MOVIE
 
AlexandNessa's Avatar
 
Join Date: Jun 2003
Location: New Jersey
Posts: 5,332

Quote:
Originally Posted by jdybnsn View Post
That was exactly our experience on our B2B on the Dream in February 2012.
We felt so upset about it we made a formal complaint - it was so at odds with the "dear valued guest letters" that they sent to our cabins both before and after the B2B part, it was ridiculous !!
...talk about the Disney 'in'difference ......for the record, I feel our complaint was filed in the "B" for bin section too....IMO their customer service is over hyped and under delivers ....I so hope they have improved their B2B transfer procedures since.
We wrote DCL as well. We were assured that our complaint went very high up and procedures were being put in place to make sure that did not happen again. Since our cruise was in the Fall of 2011, and yours was February 2012, I'm glad to see they took my feedback on Port Canaveral B2B procedures so seriously ....

We cruised the Magic B2B out of NYC this past summer. I guess the procedures are more dependent upon the port.
__________________
Alex Vanessa
AlexandNessa is offline   Reply With Quote
Old 12-16-2012, 12:35 PM   #12
lodge
DIS Veteran
 
Join Date: Dec 2012
Posts: 841

feel free to share the difference in the NYC b2b also!
lodge is offline   Reply With Quote
Old 12-16-2012, 01:45 PM   #13
kcashner
DIS Veteran
 
Join Date: Dec 2003
Posts: 33,275

The first issue is that they have to comply with the Customs requirements of the port. You'd think that all US ports would be the same, but that's not how the rules are enforced.

Then comes the customer service aspect. We have seen this get better with each B2B. Whether that was "dumb luck" or reflects a series of policy changes, I can't say!
kcashner is offline   Reply With Quote
Old 12-16-2012, 01:47 PM   #14
AlexandNessa
Proud Redhead
Does anyone know what I'm talking about?
Must sleep barefoot
HEY EVERYONE...THIS IS A SECRET...SHE HATED THE MUMMY MOVIE
 
AlexandNessa's Avatar
 
Join Date: Jun 2003
Location: New Jersey
Posts: 5,332

Quote:
Originally Posted by lodge View Post
feel free to share the difference in the NYC b2b also!
See my post #7, 2nd paragraph. Much better with an escort.
__________________
Alex Vanessa
AlexandNessa is offline   Reply With Quote
Old 12-16-2012, 02:19 PM   #15
lodge
DIS Veteran
 
Join Date: Dec 2012
Posts: 841

I would say so!
lodge is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 12:55 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.