Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 12-12-2012, 02:29 PM   #1
Steamboat Girlie
I WANT TO BE LOCKED IN THE DISNEY VAULT! "Huh-huh. Up and at 'em, pal. Oooh boy, are we glad you're here, big doin's goin' on, so let's get started! See ya real soon!"
 
Steamboat Girlie's Avatar
 
Join Date: Sep 2003
Location: 1339.22 miles north of AKV
Posts: 1,278

Question for/about travel agents...

I had been working with a travel agent. He was going to reserve a cabin for me on opening day for 2014. Anyway, he ended up holding a cabin that I wasn't too thrilled with. I ended up going on the Disney website and reserving the cabin I wanted myself. So then I called him, for him to "claim" the reservation. And he was off for the weekend, and the agent working said they wouldn't be able to claim it until Monday. Well, the cabin was only held until Sunday. So I was afraid of losing the reservation, so I paid the deposit on the Disney website. The agent I spoke with (on Sat.) said they would still be able to claim the reservation even if I paid the deposit.
So cut to today. It's now Wednesday, and the agent isn't answering my calls or emails. Am I on my own here? Am I going to deal with Disney direct from here on in? I really wanted to work with this agency, as I heard very good things about them. I'm just confused right now. Can they still claim the reservation, or is it too late because I paid directly through Disney?
__________________


1976; 85; 86; 88; 96; 04; 08 - off site, 1983 - Disney's Polynesian Village, 2000 - Disneyland Resort, 02 - Disney's Grand Floridian Resort & Spa, 02 - Walt Disney World Swan, 02 - Disney's Coronado Springs, 04 & 09 - Disney's Wilderness Lodge and Villas Resort, 05 - Disney's Pop Century Resort, 08, 09 & '12 - Disney's Animal Kingdom Villas, '11 & '13 - Disney's BoardWalk, '12 - Disney's Old Key West, 13' - Disney's Bay Lake Tower

Steamboat Girlie is offline   Reply With Quote
Old 12-12-2012, 02:34 PM   #2
kathie859
DIS Veteran
 
kathie859's Avatar
 
Join Date: Jul 2005
Location: Northern Kentucky
Posts: 3,467

Quote:
Originally Posted by Steamboat Girlie View Post
I had been working with a travel agent. He was going to reserve a cabin for me on opening day for 2014. Anyway, he ended up holding a cabin that I wasn't too thrilled with. I ended up going on the Disney website and reserving the cabin I wanted myself. So then I called him, for him to "claim" the reservation. And he was off for the weekend, and the agent working said they wouldn't be able to claim it until Monday. Well, the cabin was only held until Sunday. So I was afraid of losing the reservation, so I paid the deposit on the Disney website. The agent I spoke with (on Sat.) said they would still be able to claim the reservation even if I paid the deposit.
So cut to today. It's now Wednesday, and the agent isn't answering my calls or emails. Am I on my own here? Am I going to deal with Disney direct from here on in? I really wanted to work with this agency, as I heard very good things about them. I'm just confused right now. Can they still claim the reservation, or is it too late because I paid directly through Disney?
Call Dreams Unlimited(Disboard sponsor). We used them for our October cruise and they were WONDERFUL! Several agents have been named on these boards--we used Merri-- she was very responsive.
kathie859 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 12-12-2012, 02:42 PM   #3
tobikaye
DIS Veteran
 
tobikaye's Avatar
 
Join Date: Dec 2009
Location: Ohio
Posts: 806

http://disneycruise.disney.go.com/fa...authorization/

See the link above from the DCL site. From the way I read this, as long as you have not paid off your cruise, you can still switch the cruise over to a travel agent.
__________________
Tobi Kaye - WDW November 2011 Photos

When you're curious, you find lots of interesting things to do - Walt Disney
tobikaye is offline   Reply With Quote
Old 12-12-2012, 04:25 PM   #4
kcashner
DIS Veteran
 
Join Date: Dec 2003
Posts: 33,275

A reservation can be transferred to an agent up to the time it is paid in full. However, the agency gets less commission than if it had been booked by them originally.

The above post could be mine. Just remember that you are buying both the agency and the agent and be sure that you are happy with both.


I can't say what is going on in your situation...but I wouldn't give up on the people you chose at least until you can talk with them. However, there should be someone who can help you if "your" agent is off!
kcashner is offline   Reply With Quote
Old 12-12-2012, 04:43 PM   #5
rosermama
DIS Veteran
 
rosermama's Avatar
 
Join Date: Feb 2009
Location: Alexandria, VA
Posts: 1,193

Wow I wouldn't put up with that I recently used a TA that people raved about and I had nothing but issues. If it starts out bad then change. Also I would email the head of the agency
rosermama is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 11:53 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.