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Old 12-12-2012, 01:34 PM   #16
kcashner
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Originally Posted by disneywonderfun View Post

I guess that was the point of my original question. I still have not heard from any first hand account what happened to somebody who was denied passage. Again, I am sure DCL would not want people to show up at the port ill and have them expect DCL to provide them a refund. However, I do wonder what really happens in that circumstance.

DWF
I am personally aware of people in past years who were sent to WDW and provided with a free vacation (including park passes and dining plan) when denied boarding. I am also aware that this practice has been discontinued. However, I have only read of (not personally met) anyone who was denied boarding and not refunded in any way. It has appeared on these boards...which while largely accurate do have some "interesting" material.
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Old 12-12-2012, 02:07 PM   #17
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Originally Posted by disneywonderfun View Post
Well, my wife reviewed the Contract of Carriage and basically stated that the wording is fairly standard but unlikely to withstand a legal challenge. Apparently there is a fair amount of case law concerning these types of contracts. I had not noticed, but there are all types of clauses in the DCL contract which appear unlikely to survive any scrutiny. For example, are you aware that DCL does not need to provide us with a seaworthy ship (section 18)? It is in the contract. Or, DCL could provide us with contaminated food/drink and not be liable (also section 18). Oh, DCL declines any responsibility, for example, if a spa worker injurs you in the spa (section 23) since they are independent contractors.

The reality is that DCL is not in the business of alienating its customers. I am sure they would try to make any situation as reasonable as possible.

I guess that was the point of my original question. I still have not heard from any first hand account what happened to somebody who was denied passage. Again, I am sure DCL would not want people to show up at the port ill and have them expect DCL to provide them a refund. However, I do wonder what really happens in that circumstance.

DWF
I'd be willing to bet that while it may not hold up in court, they (DCL) could and would still refuse to allow a sick person to board, and then let it get hashed out later. Trust me, they have way more attorneys than most of us have. Speaking from experience, I had a very legitimate claim once, and there was no way I could afford to act on it, and DCL knew it.

And yes, I realize you were asking originally hypothetically. It's a good question.
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Old 12-12-2012, 02:10 PM   #18
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Originally Posted by disneywonderfun View Post

I guess that was the point of my original question. I still have not heard from any first hand account what happened to somebody who was denied passage. Again, I am sure DCL would not want people to show up at the port ill and have them expect DCL to provide them a refund. However, I do wonder what really happens in that circumstance.

DWF
Quote:
Originally Posted by kcashner View Post
I am personally aware of people in past years who were sent to WDW and provided with a free vacation (including park passes and dining plan) when denied boarding. I am also aware that this practice has been discontinued. However, I have only read of (not personally met) anyone who was denied boarding and not refunded in any way. It has appeared on these boards...which while largely accurate do have some "interesting" material.

I'm willing to bet that none of us have ever heard of any (or many) first-hand accounts of this happening, because most people wouldn't tell the cruise line they were sick to begin with.
I have heard of people, many times, being quarantined when they got sick during the cruise, and have only heard of people being left in a foreign port if they needed a hospital.
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Old 12-12-2012, 02:12 PM   #19
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I have heard of people contacting DCL before the sail date regarding an illness and being allowed to rebook for a later date. Don't know if that is still the case, but I have heard that happen before.
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Old 12-12-2012, 02:15 PM   #20
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There's a lot of mystery surrounding this. Particularly when traveling with children. While I suppose you shouldn't knowingly travel to the ship with a contagious illness, what happens if you travel to the port area (fly in), then wake up feeling kinda sick? You were fine the day before, so how serious is it? Is it too soon to evaluate? Should you board? What are you supposed to do if there are no flights home available, no hotel rooms available, and you're in another part of the country (all possible if you're talking Florida during spring break or summer)? It's like our worst nightmare. Particularly traveling with kids, because DS is fine one minute and obviously sick hours later, it's very unpredictable.

And the thing with kids, too, is that it's hard to tell if they're having sniffles because of allergies (traveling to an area away from home with new allergens), or if they're having GI upset, if it's because of something unfamiliar they ate or weird things like DS used to vomit when he'd have a cold because of mucus dripping down his throat.

I think the cruise lines ought to be much more transparent about what happens and generous with refunding your cruise fare in order to discourage sick people from lying and getting on board. Honestly, if their true intentions were to keep sick people off, they shouldn't create an incentive to lie, by being obscure about what happens or by leaving you with no recourse if you don't have travel insurance.
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Old 12-12-2012, 02:53 PM   #21
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Originally Posted by manateesmom View Post
I think the cruise lines ought to be much more transparent about what happens and generous with refunding your cruise fare in order to discourage sick people from lying and getting on board. Honestly, if their true intentions were to keep sick people off, they shouldn't create an incentive to lie, by being obscure about what happens or by leaving you with no recourse if you don't have travel insurance.
You hit the nail on the head right here.
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Old 12-12-2012, 02:58 PM   #22
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it is very hard to tell with kids what they have and if anything contagious.

a few years ago we were getting ready to fly out for a cruise and the day before my son vomitted at school. I was very worried about this. He never ran a fever and never vomitted again but 2 days later when the I had to answer that question before we boarded I said no. Why b/c i chalked my son's vomitting up to nerves. I don't know if this was the case for sure but I wasn't about to go through a medical visit and something that appeared to be nothing turn into something and ruin our vacation.

a lot of gray in that question.
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Old 12-12-2012, 06:51 PM   #23
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On our first cruise

We were traveling with people that were ill before traveling to WDW. And evidently they just missed the "days before" question. One of their kids got sick within hours of boarding. (In my mind because he had been exposed to his sister 3 days before when she was throwing up.)

Well they must not have been the only one. It was EVERYWHERE by day 2. By day 4 we had a surprise second stop at Castaway Cay. The Captain said it was to take advantage of the beautiful weather! But there was a strong rumor by crew and guests alike that it was so they could get guests off the ship a second day and do a thorough cleaning.

I kept a close eye on trip reports from the next cruise and there seemed to be no problems.

Let me tell you ... it was nasty. And it spread quickly. The crew wore gloves and there were crew members serving drinks at the self-service drink station. At Palo brunch we had someone serve us from the buffet. (They walked around with our plate and we pointed to what we wanted.)

I think DCL took reasonable steps to prevent illness, but I know I for one would have liked those that brought the illness on the ship to be denied boarding.
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Old 12-12-2012, 07:02 PM   #24
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We were on a 7 night Caribbean from Galveston this past September and on night 3 or 4 we received a lovely letter stating one of the children in the kids clubs had head lice...never heard if they were quarantined or not but having very thick hairs well as 4 long haired/thick coated dogs at home I was more than a little stressed at what to do about this. One family having this brought stress to many on the ship I'm sure and I wish that that family had been offered an opportunity to postpone their cruise as maybe they would not have come onboard and put many people at risk. Just my 2 cents.
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Old 12-12-2012, 07:03 PM   #25
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Quote:
I think the cruise lines ought to be much more transparent about what happens and generous with refunding your cruise fare in order to discourage sick people from lying and getting on board. Honestly, if their true intentions were to keep sick people off, they shouldn't create an incentive to lie, by being obscure about what happens or by leaving you with no recourse if you don't have travel insurance.
I totally agree.

My child and I both have very low immune systems and we catch everything. He gets over everything quickly, but I don't. I never used to have a problem, but the past 3 years have been completely brutal on me. I'm not sure if it's just been bad luck, if we have a medical issue, or if the bugs are just worse, but if I am near anyone who remotely sniffles I just want to cry because I know what's coming. I wish people would freaking stay home when they are sick.

I used to be a big believer in "kids have to get sick so they build up immunity". My older twins (18) were rarely sick as a child. So I don't know what's changed with my youngest to make him so sick all the time, but it's turned me into a total germaphobe.

I have a big fear of people bringing that crap on a ship. As you said, I wish Disney were more careful about how they word things but I would imagine, 90% of the sick people will lie to get on the ship and not lose their vacation.

I took the DCL insurance because if we are sick, we are NOT getting on board. I will take that full credit and go another time. Otherwise, I will bring the wipes and hope for the best that we don't catch it from someone else on board.
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Old 12-12-2012, 11:34 PM   #26
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My daughter vomited right after our car ride to the port just before our 2011 cruise. I blame the air conditioning in the car - she seems to have issues with recycled air (happened once before on a plane during a separate trip). She felt much better after but I was worried sick that we would be denied boarding. I had travel insurance but was not looking forward to trying to explain a cancelled trip to an eight year old.

We were totally honest on the health form and were waved right on through. Didn't even have to see a doctor. My daughter was 100% fine for the rest of the trip and I was so relieved that we had done the right thing and karma paid back big time.
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Old 12-13-2012, 01:10 AM   #27
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Quote:
Originally Posted by Happy100 View Post
it is very hard to tell with kids what they have and if anything contagious.

a few years ago we were getting ready to fly out for a cruise and the day before my son vomitted at school. I was very worried about this. He never ran a fever and never vomitted again but 2 days later when the I had to answer that question before we boarded I said no. Why b/c i chalked my son's vomitting up to nerves. I don't know if this was the case for sure but I wasn't about to go through a medical visit and something that appeared to be nothing turn into something and ruin our vacation.

a lot of gray in that question.
I suffer from anxiety and almost always have an attack that includes vomiting before I travel. With medication and therapy I have it mostly under control but the first few times it occurred I was thrown for such a loop!
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Old 12-13-2012, 08:47 AM   #28
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Quote:
Originally Posted by disneywonderfun View Post
So, if Disney denies boarding, are you due a refund of the cruise fare? I do not really read the terms of the contract closely, but I cannot imagine that DCL would somehow be able to not refund your money if they do not allow boarding.

Of course, even if the denied boarding and refunded your fare, I am sure you would not be reimbursed travel expenses unless you had travelers insurance.

DWF
It's the same thing when they quarantine you on board ship - no refund. One of my DD's was quarantined for 1 1/2 days before disembarkation and there was nothing they could offer as far as compensation. That is what travel insurance is for.

Quote:
Originally Posted by kpaulson View Post
We were on a 7 night Caribbean from Galveston this past September and on night 3 or 4 we received a lovely letter stating one of the children in the kids clubs had head lice...never heard if they were quarantined or not but having very thick hairs well as 4 long haired/thick coated dogs at home I was more than a little stressed at what to do about this. One family having this brought stress to many on the ship I'm sure and I wish that that family had been offered an opportunity to postpone their cruise as maybe they would not have come onboard and put many people at risk. Just my 2 cents.
This is common especially when children (or adults) get their hair braided on the islands. We only stuck to the DCL hair braiders, and always passed up the port braiders for this very reason. We did it on board ship and on Castaway Cay with no issues.
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Old 12-13-2012, 12:11 PM   #29
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Quote:
Originally Posted by disneywonderfun
Well, my wife reviewed the Contract of Carriage and basically stated that the wording is fairly standard but unlikely to withstand a legal challenge. Apparently there is a fair amount of case law concerning these types of contracts. I had not noticed, but there are all types of clauses in the DCL contract which appear unlikely to survive any scrutiny. For example, are you aware that DCL does not need to provide us with a seaworthy ship (section 18)? It is in the contract. Or, DCL could provide us with contaminated food/drink and not be liable (also section 18). Oh, DCL declines any responsibility, for example, if a spa worker injurs you in the spa (section 23) since they are independent contractors.

The reality is that DCL is not in the business of alienating its customers. I am sure they would try to make any situation as reasonable as possible.

I guess that was the point of my original question. I still have not heard from any first hand account what happened to somebody who was denied passage. Again, I am sure DCL would not want people to show up at the port ill and have them expect DCL to provide them a refund. However, I do wonder what really happens in that circumstance.

DWF
Don't forget, US law may not apply to this contract, since the ship is registered out of the Bahamas. Much less generous consumer protection laws.

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Old 12-13-2012, 02:22 PM   #30
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I suffer from anxiety and almost always have an attack that includes vomiting before I travel. With medication and therapy I have it mostly under control but the first few times it occurred I was thrown for such a loop!
This is where a letter from your therapist may become important. It allows you to answer the health form honestly but also documents an explanation for the problem.
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