Advantage car rental - The DIS Discussion Forums

bernie1661 · 12-10-2012, 10:54 AM

Avoid at all Costs!!!!!! Made reservations for 2 vehicles for a family vacation in Orlando from MCO, last week, from a 2 hour wait at the counter to pick cars up, they claimed the computer were down! The car my son got was dirty, only 1/4 tank of gas, The car I got was at least full of gas. My son's car was a returned mid week, this is where the real problem started. When the car was scanned in, all of my information came up, the person at the booth could not figure out how to fix the problem. Back to the counter in the terminal. Still no help! Supervision Mike, called and explained problem to him, after some time Mike credits my account, fixes my son's account and does apologies for the problems 45 minutes later we get to head back to resort. Now we go to return my rental at end of the week, car gets scanned in, some other persons information comes up, I'm not even in the system!!!! UNBELIEVABLE!!!! Again the person in the booth cannot fix the problem. This time we get supervisor Biron, not as helpful as Mike. After a major argument and a rather verbal exchange I get my car returned and a credit for our aggravation. In the end avoid ADVANTAGE CAR Rental, giant pain in the ***!!!!!!!!!! By the way, owed by Hertz

rlduvall · 12-10-2012, 12:36 PM

I arrived in Orlando on December 1st and saw a super long line at Advantage. I was so glad I decided to pay a little more and stick with Alamo. Went straight to a car and was out of there. As for the quality of the vehicle or customer service at Advantage . . . I have no idea. Just glad I didn't have to stand in that line.

WeLuvTink! · 12-10-2012, 07:54 PM

Thanks for the advice! Always a good idea to have 2 car resssies!

Don162 · 12-14-2012, 08:50 AM

We just returned and rented from Advantage week rental total $104.
We had no problems getting in or out.
But I must say I second guessed my choice but had no problems.

12-10-2012, 10:54 AM	#1
bernie1661 Earning My Ears Join Date: Oct 2012 Posts: 17	Advantage car rental Avoid at all Costs!!!!!! Made reservations for 2 vehicles for a family vacation in Orlando from MCO, last week, from a 2 hour wait at the counter to pick cars up, they claimed the computer were down! The car my son got was dirty, only 1/4 tank of gas, The car I got was at least full of gas. My son's car was a returned mid week, this is where the real problem started. When the car was scanned in, all of my information came up, the person at the booth could not figure out how to fix the problem. Back to the counter in the terminal. Still no help! Supervision Mike, called and explained problem to him, after some time Mike credits my account, fixes my son's account and does apologies for the problems 45 minutes later we get to head back to resort. Now we go to return my rental at end of the week, car gets scanned in, some other persons information comes up, I'm not even in the system!!!! UNBELIEVABLE!!!! Again the person in the booth cannot fix the problem. This time we get supervisor Biron, not as helpful as Mike. After a major argument and a rather verbal exchange I get my car returned and a credit for our aggravation. In the end avoid ADVANTAGE CAR Rental, giant pain in the ***!!!!!!!!!! By the way, owed by Hertz

12-10-2012, 12:36 PM	#2
rlduvall I just sit there and think "Oh, pretty colors." Now maybe some-one will pick me first for dodgeball Join Date: May 2002 Location: Oklahoma Posts: 3,141	I arrived in Orlando on December 1st and saw a super long line at Advantage. I was so glad I decided to pay a little more and stick with Alamo. Went straight to a car and was out of there. As for the quality of the vehicle or customer service at Advantage . . . I have no idea. Just glad I didn't have to stand in that line. __________________

12-10-2012, 07:54 PM	#3
WeLuvTink! DIS Veteran Join Date: May 2006 Location: Central Illinois Posts: 508	Thanks for the advice! Always a good idea to have 2 car resssies! __________________ Many Magical Memories at the Magic Kingdom June 1981 - Fort Wilderness/RV, December 1983 - Fort Wilderness/Cabin, Christmas 1984 - Fort Wilderness/RV, March 1989 - Fort Wilderness/Cabin, February 1991 - Off Site, March 1992 - Off Site, May 1994 - Off Site, December 1995 - Dixie Landings, March 1997 -(Disneyland) Offsite, May 2003 - Fort Wilderness/Cabin, November 2003 - Off Site/Vacation Home, August 2006 - All Star Sports, September 2007 - Pop Century, May 2008 - Off Site/Vacation Condo, September 2008 - All Star Music, August 2009 - All Star Movies, September 2010- Port Orleans Riverside, March 2011 - Off Site/Vacation Condo, September 2011 - Carribean Beach, January 2013 - Port Orleans French Quarter

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12-14-2012, 08:50 AM	#4
Don162 Earning My Ears Join Date: Feb 2009 Location: Niagara Falls Posts: 30	We just returned and rented from Advantage week rental total $104. We had no problems getting in or out. But I must say I second guessed my choice but had no problems.