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Old 12-09-2012, 07:38 PM   #1
deezeealum
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just trying to make a payment

I have been on hold now for over 30 minutes trying to make a payment to our current reservation. Does anyone know a better # then the main 407-WDISNEY? TIA
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Old 12-09-2012, 07:55 PM   #2
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I do not have another number. I mailed them a check. About a week later, i got a receipt via e-mail. If you do not have any time pressure, I can send you the address for Disney's accounts receivable department.

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Old 12-09-2012, 08:00 PM   #3
deezeealum
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Rick, thats very kind but after almost 45 minutes I was able to make a payment. Just wish they were as quick to take your payments as they are to take your intial reservation
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Old 12-09-2012, 08:56 PM   #4
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if it is a package you can make a payment on line, thats the way I always do it.
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Old 12-10-2012, 06:16 AM   #5
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Room only reservations must be paid over the phone, but packages can be paid online. You get a confirmation via e-mail.

It is good not to call at certain times of day; for instance noon to 1 pm in all times zones, because people are taking a lunch break and calling into CRO. Also, if some new discount is offered; the lines will be tied up for hours.

I find mid-morning (EST) or mid-afternoon are the best times to call while most people are working.
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Old 12-10-2012, 06:30 AM   #6
DebbieB
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They probably do not have a full staff on Sunday night.
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Old 12-10-2012, 07:13 AM   #7
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Quote:
Originally Posted by DebbieB View Post
They probably do not have a full staff on Sunday night.
This^^.

Weekends in general are busier call times, but the later you're calling the less people are working.

Additionally, with all the website issues there are more people calling to take care of things they'd normally be handling online.

Shadowing PP - mid morning and mid day are great times since people are traditionally working.
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