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Old 06-07-2013, 06:31 PM   #1
Senator Tressel
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Spiderman Question

Has anyone here been on Spiderman recently? Last time I was there, they stopped the line to bring people in group by group to take their picture. For a number of reasons, this really ticked me off and I complained to guest services. Can anyone tell me if they are still doing that? Thanks in advance!
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Old 06-07-2013, 07:17 PM   #2
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That has never happened to us while we were there, but the last time we were there was more than a year ago.
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Old 06-07-2013, 07:49 PM   #3
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Sometimes they do it, sometimes they don't.
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Old 06-07-2013, 08:01 PM   #4
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They did it when we were there last month.
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Old 06-07-2013, 08:21 PM   #5
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Thanks, I'll be putting in another complaint.
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Old 06-07-2013, 08:27 PM   #6
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What an odd thing to do...you mean they would hold up the line to take pictures of groups of people? Who were these people? Were they already in line or showed up for the pictures?
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Old 06-07-2013, 08:38 PM   #7
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You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.
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Old 06-07-2013, 10:32 PM   #8
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Yes I hate that as well. I feel so forced.
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Old 06-07-2013, 11:31 PM   #9
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Quote:
Originally Posted by Senator Tressel View Post
You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.

Ohhh, THAT's the ride (line) photo the photo person was talking to me about. Now I get it. We've only gone in with EP so we never go by that area, I guess.

Especially with the photoconnect thing and how relatively cheap it is, I bet there are a LOT of people who want that picture. I think it's going to get worse, in your eyes, not better....
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Old 06-08-2013, 08:24 AM   #10
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Quote:
Originally Posted by Senator Tressel View Post
You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.
I get the frustration, but you might want to rethink whether it was worth leaving the park. Don't sweat the small stuff. You make your complaint and you get on with the fun. I live a thousand miles from Universal. They have to throw me out at closing time...with a Flaming Moe in my hand.
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Old 06-08-2013, 08:40 AM   #11
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All I can say is WOW...I can't believe Universal is doing this. I agree that no team member should ever lay hands on you unless its an emergency and you did right to complain. Did they say the reason why this is happening?
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Old 06-08-2013, 09:40 AM   #12
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I just said politely that I'd already done the photo. Of course, it stinks when there's a bunch of groups in front of you and you have to wait until you get up there. But I found that when it's slower, they usually just stand off to the side in the room and it's your choice if you want the photo.

I tried to go on the ride yesterday, but it was down so I can't comment on an updated status of this.
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Old 06-08-2013, 10:15 AM   #13
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I get the frustration, but you might want to rethink whether it was worth leaving the park.
Just returned with my time machine. Rethought leaving the park and ended up staying. Had a great time. Thanks for the advice.
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Old 06-08-2013, 10:20 AM   #14
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This must only happen in the regular line, because we stay onsite and have never seen this going through the Express line.
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Old 06-08-2013, 10:34 AM   #15
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This must only happen in the regular line, because we stay onsite and have never seen this going through the Express line.
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