So annoyed at pediatrician's office, and myself - vent - The DIS Discussion Forums

NikitaZee · 12-12-2012, 12:09 PM

My daughter has been sick since Monday - started with a sore throat, now she's had afever for 2 days, vomiting, headache, etc. We saw the Dr on Monday, strep negative - just a cold was the diagnosis. This morning I called and told them she's gotten worse - these are symptoms, the nurse told me to bring her in. At 11:15 I arrive, the office manager tells me that my appointment was mistakenly made at the other office (where I've never been) and it's too late to keep that appt. Okay fine I say - squeeze me in here. No, sorry can't do that - lunch is in 1/2 hour, there are only 2 providers and there's no way to fit you in, you have to come back after lunch or tonight. Okay I say - call the other office and explain, tell them I'm on my way. No, can't do that - they're booked too and have no time. I protested, they apologized, but in the end I have to bring my girl back out for a 3:30 appt. I wish I was the type of person who didn't care about making a stink and was forceful enough to have gotten squeezed in, I drove home so angry about the whole thing.

Eeyore'sthebest · 12-12-2012, 12:11 PM

Quote:

Originally Posted by NikitaZee

My daughter has been sick since Monday - started with a sore throat, now she's had afever for 2 days, vomiting, headache, etc. We saw the Dr on Monday, strep negative - just a cold was the diagnosis. This morning I called and told them she's gotten worse - these are symptoms, the nurse told me to bring her in. At 11:15 I arrive, the office manager tells me that my appointment was mistakenly made at the other office (where I've never been) and it's too late to keep that appt. Okay fine I say - squeeze me in here. No, sorry can't do that - lunch is in 1/2 hour, there are only 2 providers and there's no way to fit you in, you have to come back after lunch or tonight. Okay I say - call the other office and explain, tell them I'm on my way. No, can't do that - they're booked too and have no time. I protested, they apologized, but in the end I have to bring my girl back out for a 3:30 appt. I wish I was the type of person who didn't care about making a stink and was forceful enough to have gotten squeezed in, I drove home so angry about the whole thing.

I feel so bad for you and your DD. And this is the exact reason that I travel over an hour now to get to my MD. He would have stayed through his lunch hour and made his nurse stay as well.

I hope your DD is feeling better soon.

The Mystery Machine · 12-12-2012, 12:22 PM

Quote:

Originally Posted by Eeyore'sthebest

I feel so bad for you and your DD. And this is the exact reason that I travel over an hour now to get to my MD. He would have stayed through his lunch hour and made his nurse stay as well.

I hope your DD is feeling better soon.

I drive 45mins to go to my 16yodd's ped.

However we do use the Urgent Care that opened up from us. It is 2 mins. away.

Those sound like classic strep symptoms for my kids. Does she have a rash? Did you look in her throat with flashlight?

My youngest can have a negative rapid strep result even though she might have strep anyway.

shortbun · 12-12-2012, 12:26 PM

Quote:

Originally Posted by Eeyore'sthebest

I feel so bad for you and your DD. And this is the exact reason that I travel over an hour now to get to my MD. He would have stayed through his lunch hour and made his nurse stay as well.

I hope your DD is feeling better soon.

They should have quickly swabbed her again for strep. It takes 1 minute and 5 more for results, no doctor necessary.

NikitaZee · 12-12-2012, 12:27 PM

Quote:

Originally Posted by The Mystery Machine

I drive 45mins to go to my 16yodd's ped.

However we do use the Urgent Care that opened up from us. It is 2 mins. away.

Those sound like classic strep symptoms for my kids. Does she have a rash? Did you look in her throat with flashlight?

My youngest can have a negative rapid strep result even though she might have strep anyway.

I thought strep too, but the rapid test came back negative on Monday and I never got a call back to indicate it turned positive after 24 hrs. No rash, her throat is red but she's also really stuffed up, lots of coughing. I started thinking flu when she started vomiting and her fever went up to 102, but she had the shot in November so I thought we were pretty much covered. There's a stomach bug going around too, so it could be any of these I guess. The symptom that the nurse was most interested in was the coughing - my daughter said her chest burns when she coughs.

NikitaZee · 12-12-2012, 12:28 PM

Quote:

Originally Posted by shortbun

They should have quickly swabbed her again for strep. It takes 1 minute and 5 more for results, no doctor necessary.

Should I ask for that when I go back?

ez · 12-12-2012, 12:30 PM

So they never swabbed her for the flu, that is something they could have done quickly as well, just to definitively rule it out. Did they schedule you for tomorrow?

NikitaZee · 12-12-2012, 12:33 PM

Quote:

Originally Posted by ez

So they never swabbed her for the flu, that is something they could have done quickly as well, just to definitively rule it out. Did they schedule you for tomorrow?

We have to go back at 3:30 today, so I have her lying down trying to nap before we have to go back out. The woman at the desk did say that they are seeing quite a few kids with the flu, even ones that have had the vaccine. I thought I read that this year's vaccine was a good match to the strain that's mostly circulating right now.

NikitaZee · 12-12-2012, 12:35 PM

Quote:

Originally Posted by Eeyore'sthebest

I feel so bad for you and your DD. And this is the exact reason that I travel over an hour now to get to my MD. He would have stayed through his lunch hour and made his nurse stay as well.

I hope your DD is feeling better soon.

Thanks! Our old pediatrician in NY would have done that too, sigh.

The Mystery Machine · 12-12-2012, 12:37 PM

I would insist on a flu swab then. That way you can take Tamiflu for yourself if you want and if it is that then you really need to watch out pneumonia. If the doc is "iffy" about her lungs, get an xray to check it out.

I would ask about the strep test and what it came back as if they sent it off for further testing.

scrapquitler · 12-12-2012, 01:38 PM

Quote:

Originally Posted by NikitaZee

My daughter has been sick since Monday - started with a sore throat, now she's had afever for 2 days, vomiting, headache, etc. We saw the Dr on Monday, strep negative - just a cold was the diagnosis. This morning I called and told them she's gotten worse - these are symptoms, the nurse told me to bring her in. At 11:15 I arrive, the office manager tells me that my appointment was mistakenly made at the other office (where I've never been) and it's too late to keep that appt. Okay fine I say - squeeze me in here. No, sorry can't do that - lunch is in 1/2 hour, there are only 2 providers and there's no way to fit you in, you have to come back after lunch or tonight. Okay I say - call the other office and explain, tell them I'm on my way. No, can't do that - they're booked too and have no time. I protested, they apologized, but in the end I have to bring my girl back out for a 3:30 appt. I wish I was the type of person who didn't care about making a stink and was forceful enough to have gotten squeezed in, I drove home so angry about the whole thing.

It was their mistake, they should have seen you during the doctor's lunch break. At our doctors office, they always use the lunch hour to catch up. If the office staff hadn't been willing to allow this, I would have told them that my child will be sitting here in the waiting room coughing on everyone until she is seen.

It's not your fault that they mixed it up.

ETA: I wouldn't REALLY have my sick child sit there and cough on the other people in the waiting room, but I would tell the staff that I would just to prove my point.

MinnieLovesMickey · 12-12-2012, 01:45 PM

I'd be looking for a new pediatrician after this.

tinkerbellandeeyor · 12-12-2012, 01:51 PM

Quote:

Originally Posted by MinnieLovesMickey

I'd be looking for a new pediatrician after this.

Tell your little one I said happy birthday

mikehn · 12-12-2012, 04:16 PM

And the doctor has the friggin nerve to charge patients a "missed appointment" fee. I never understood the logic in that

jenben8426 · 12-12-2012, 04:18 PM

I have been told that the flu shot you receive only protects you against influenza A. If you have Influenza B that is a virus and is also called the "stomach flu." Influenza B causes the throwing up and you can catch it regardless of the flu shot. They can test for both types of flu with rapid tests so ask or that when you go in!

12-12-2012, 12:09 PM	#1
NikitaZee DIS Veteran Join Date: Jun 2009 Posts: 2,442	So annoyed at pediatrician's office, and myself - vent My daughter has been sick since Monday - started with a sore throat, now she's had afever for 2 days, vomiting, headache, etc. We saw the Dr on Monday, strep negative - just a cold was the diagnosis. This morning I called and told them she's gotten worse - these are symptoms, the nurse told me to bring her in. At 11:15 I arrive, the office manager tells me that my appointment was mistakenly made at the other office (where I've never been) and it's too late to keep that appt. Okay fine I say - squeeze me in here. No, sorry can't do that - lunch is in 1/2 hour, there are only 2 providers and there's no way to fit you in, you have to come back after lunch or tonight. Okay I say - call the other office and explain, tell them I'm on my way. No, can't do that - they're booked too and have no time. I protested, they apologized, but in the end I have to bring my girl back out for a 3:30 appt. I wish I was the type of person who didn't care about making a stink and was forceful enough to have gotten squeezed in, I drove home so angry about the whole thing.

12-12-2012, 01:45 PM	#12
MinnieLovesMickey Peyton Manning's #1 Fan! Join Date: Mar 2010 Location: West Coast Posts: 1,167	I'd be looking for a new pediatrician after this. __________________

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12-12-2012, 12:30 PM	#7
ez Yoshi Lover Alas, I have been a dvc and concierge snob (but I'll stay in a moderate if I must) Join Date: Jun 2000 Location: Ormond Beach, Florida, U.S.A Posts: 1,434	So they never swabbed her for the flu, that is something they could have done quickly as well, just to definitively rule it out. Did they schedule you for tomorrow?

12-12-2012, 12:37 PM	#10
The Mystery Machine DIS Veteran Join Date: Jan 2001 Location: Missouri Posts: 41,642	I would insist on a flu swab then. That way you can take Tamiflu for yourself if you want and if it is that then you really need to watch out pneumonia. If the doc is "iffy" about her lungs, get an xray to check it out. I would ask about the strep test and what it came back as if they sent it off for further testing.

12-12-2012, 04:16 PM	#14
mikehn DIS Veteran Join Date: Mar 2008 Location: Maryland Posts: 1,764	And the doctor has the friggin nerve to charge patients a "missed appointment" fee. I never understood the logic in that

12-12-2012, 04:18 PM	#15
jenben8426 Earning My Ears Join Date: May 2012 Posts: 50	I have been told that the flu shot you receive only protects you against influenza A. If you have Influenza B that is a virus and is also called the "stomach flu." Influenza B causes the throwing up and you can catch it regardless of the flu shot. They can test for both types of flu with rapid tests so ask or that when you go in!