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Old 12-03-2012, 01:53 PM   #1
PryncessLace
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Shutters gave me another Family's Picture CD

We purchased the full picture CD on our Dream cruise (Nov. 25th - 29th). I picked it up on the morning of disembarkation. When we put it in the computer on Friday morning at home, we made a very disappointing discovery....They gave us another staterooms CD instead of ours!

I have contacted the photo company and have a ticket put in, but they said it will be at least a week. I'm worried they won't be able to produce a copy with ALL our pictures on it. Does anyone have any experience with a mistake like this? Any advice?
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Old 12-03-2012, 01:56 PM   #2
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All you can do now is wait and see. Sorry. Shutters seems to be making a lot of mistakes recently, or maybe it is just that there are a lot getting reported here.
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Old 12-03-2012, 02:29 PM   #3
PryncessLace
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That's what I thought, fingers crossed I am able to get it!
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Old 12-03-2012, 05:23 PM   #4
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Quote:
Originally Posted by PryncessLace View Post
That's what I thought, fingers crossed I am able to get it!
If you can't, at the very least you can stop the payment on your credit card (yes, it went thru DCL...contact them about a refund first!)
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Old 12-03-2012, 08:45 PM   #5
PryncessLace
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Quote:
Originally Posted by kcashner

If you can't, at the very least you can stop the payment on your credit card (yes, it went thru DCL...contact them about a refund first!)
Thank You, That is good to know! I would have gone through the photo company.
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