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Old 11-28-2012, 04:59 PM   #1
freya
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Where to exchange the annual pass certificate for the real thing???

Does anyone know for sure if I can exchange the annual pass certificate I received in the mail for the actual pass in Downtown Disney? The plastic card came with instructions to exchange it at one of the 4 major parks...but I was hoping and thought I can do it in DTD the same time I buy the TIW pass.
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Old 11-28-2012, 05:21 PM   #2
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Quote:
Originally Posted by freya
Does anyone know for sure if I can exchange the annual pass certificate I received in the mail for the actual pass in Downtown Disney? The plastic card came with instructions to exchange it at one of the 4 major parks...but I was hoping and thought I can do it in DTD the same time I buy the TIW pass.
Yes, at either of the two Guest Relations locations at DTD.
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Old 11-28-2012, 07:08 PM   #3
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Anything related to Park tickets can be done at any of the following locations:

Any Park (including Water Parks) ticket booth. This includes the TTC and International Gateway.

Any Guest Relations Office (GRO) outside the parks. This includes the Water Parks, International Gateway, TTC and DTD.

Any GRO inside the Parks.

Guest Services/Concierge in the Resorts; however they cannot do anything related to Annual Passes. Also the Resort Concierge cannot do anything related to Armed Forces Salute tickets.

This includes "will-call", upgrading any tickets, replacing any tickets, converting an AP voucher to an AP, or selling an AP.

Anything that can be done related to tickets at a GRO can also be done at a regular ticket window. The ticket windows cannot do things such as make reservations, unscramble problems related to room keys, or handle Lost and Found or Guest Recovery.

At each Park there will always be at least one ticket window and one outside Guest Relations Office open at least 30 minutes prior to the first Guest being allowed into the Park. This takes into consideration both Morning EMH as well as any pre-opening restaurant reservations. Also, the Guest Relations Office will be open for at least 30 minutes after scheduled Park closing (and this takes into account both Evening EMH as well as any after-hours parties).
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Old 11-28-2012, 08:58 PM   #4
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I just renewed my AP at DTD last evening. No problems at all. I actually prefer to do it at DTD since my anniversary date often coincides with Thanksgiving weekend when the parks are busy. I usually get mine taken care of at the Marketplace location.
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Old 11-28-2012, 10:51 PM   #5
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Be sure to have your driver licenses with you. They will ask for it.
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Old 11-30-2012, 10:59 AM   #6
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That's good! I was hating the thoughts of having to run to a park the day we get there to do the exchange...and then run to DTD to get the Tables in Wonderland pass. Thrilled I can do it all in one place!

Thanks for the info everyone!
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