Shutters gave me another Family's Picture CD - The DIS Discussion Forums

PryncessLace · 12-03-2012, 01:53 PM

We purchased the full picture CD on our Dream cruise (Nov. 25th - 29th). I picked it up on the morning of disembarkation. When we put it in the computer on Friday morning at home, we made a very disappointing discovery....They gave us another staterooms CD instead of ours!

I have contacted the photo company and have a ticket put in, but they said it will be at least a week. I'm worried they won't be able to produce a copy with ALL our pictures on it. Does anyone have any experience with a mistake like this? Any advice?

kcashner · 12-03-2012, 01:56 PM

All you can do now is wait and see. Sorry. Shutters seems to be making a lot of mistakes recently, or maybe it is just that there are a lot getting reported here.

PryncessLace · 12-03-2012, 02:29 PM

That's what I thought, fingers crossed I am able to get it!

kcashner · 12-03-2012, 05:23 PM

Quote:

Originally Posted by PryncessLace

That's what I thought, fingers crossed I am able to get it!

If you can't, at the very least you can stop the payment on your credit card (yes, it went thru DCL...contact them about a refund first!)

PryncessLace · 12-03-2012, 08:45 PM

Quote:

Originally Posted by kcashner

If you can't, at the very least you can stop the payment on your credit card (yes, it went thru DCL...contact them about a refund first!)

Thank You, That is good to know! I would have gone through the photo company.

12-03-2012, 01:53 PM	#1
PryncessLace Mouseketeer Join Date: Mar 2012 Posts: 183	Shutters gave me another Family's Picture CD We purchased the full picture CD on our Dream cruise (Nov. 25th - 29th). I picked it up on the morning of disembarkation. When we put it in the computer on Friday morning at home, we made a very disappointing discovery....They gave us another staterooms CD instead of ours! I have contacted the photo company and have a ticket put in, but they said it will be at least a week. I'm worried they won't be able to produce a copy with ALL our pictures on it. Does anyone have any experience with a mistake like this? Any advice?

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12-03-2012, 01:56 PM	#2
kcashner DIS Veteran Join Date: Dec 2003 Posts: 33,275	All you can do now is wait and see. Sorry. Shutters seems to be making a lot of mistakes recently, or maybe it is just that there are a lot getting reported here.

12-03-2012, 02:29 PM	#3
PryncessLace Mouseketeer Join Date: Mar 2012 Posts: 183	That's what I thought, fingers crossed I am able to get it!