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Old 12-08-2012, 02:42 PM   #1
BeachGirlFLA
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Would You Have Tipped In This Situation?

Yesterday, DH and I went to On The Border for our Friday night date. I went in and ordered a strawberry swirl margarita. The waiter brought me a regular strawberry margarita, but I just went with it. We ordered an appetizer and got that. Then I ordered another Strawberry Swirl Margarita and made sure he got the fact that it was supposed to be Strawberry Swirl. We ate our appetizer and waited a good 15 minutes watching other people who had gotten there after us getting their entrees before us. We finally said something to the waiter. He came back about five minutes after telling us he would check on it to tell us "bad news...it looks like the order didn't go through and I lost the piece of paper with your order on it. Do you still want your food? We'll give you a free meal." Because we had been waiting so long, our appetizer had settled and we were both (me so more than my DH) full so we said no. We also waved down the manager to complain. He knocked my regular strawberry margarita (which I told him was wrong but that I hadn't said anything because it wasn't a big deal) off the bill along with the appetizer and gave us $15 in coupons and offered us ice cream or whatever else we wanted but we said we were full. That took our bill down to $16 from $33. I still gave the waiter $2 but was curious as to whether I really should have given him anything at all since the order not going through was most likely his mistake and the manager seemed upset that the waiter hadn't come to him before telling us what happened.
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Old 12-08-2012, 02:48 PM   #2
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I think you did fine. Sounds like the guy totally dropped the ball, yet you still left him a couple of bucks. Even if the error wasn't all his doing, he sure didn't do anything to help matters. I'd say you were generous.
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Old 12-08-2012, 03:27 PM   #3
cluvsdisney
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I probably would have done the same thing. It seems like the waiter messed this up but I couldn't leave nothing.
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Old 12-08-2012, 03:32 PM   #4
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I personally think they should have apologized and told you that they didn't owe you anything. At that point, I would have left (and no tip).

ETA: Make that "told you that YOU didn't owe THEM anything"! (typed it backwards)

Last edited by horseshowmom; 12-08-2012 at 04:20 PM.
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Old 12-08-2012, 03:41 PM   #5
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So wait, not only do people tip when waiters do their job, they tip when waiters DON'T do their job?

Sorry, OP, to me this is the classic definition of when a tip isn't needed. The waiter should know you're not "stiffing" him. *HE* messed up... more than once.
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Old 12-08-2012, 03:42 PM   #6
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Absolutely not. What part of that service deserved a tip? I know things are different in the States, but still.
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Old 12-08-2012, 04:06 PM   #7
BeachGirlFLA
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Quote:
Originally Posted by horseshowmom View Post
I personally think they should have apologized and told you that they didn't owe you anything. At that point, I would have left (and no tip).
You mean they should have said we owed nothing?
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Old 12-08-2012, 04:18 PM   #8
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Quote:
Originally Posted by BeachGirlFLA View Post
You mean they should have said we owed nothing?
Whoops, yes, that's exactly what I meant! Got it backwards. That's what happens when I try to type and play ball with my Poodle at the same time.
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Old 12-08-2012, 04:38 PM   #9
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Quote:
Originally Posted by BeachGirlFLA View Post
Would You Have Tipped In This Situation?
I probably wouldn't have tipped because I most likely wouldn't have had a check to write the tip ON.
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Old 12-08-2012, 04:39 PM   #10
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I would have not tipped.
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Old 12-08-2012, 04:41 PM   #11
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In that situation I would not have left a tip.
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Old 12-08-2012, 04:44 PM   #12
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Depends. If I see the server working really hard, I still tip 20%. A few times we've been out for dinner and haven't received the best service. If I see the server is working really hard, I still tip 20%. It's not their fault if the restaurant doesn't have enough help on duty.
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Old 12-08-2012, 04:56 PM   #13
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I would not have tipped. What motivation do they have to provide good service if they receive a tip regardless of how bad it is?
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Old 12-08-2012, 04:56 PM   #14
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Yes, I would have tipped.I wouldn;t have complained you choose to keep the drink you could have sent it back, you only complained only after you drank the whole thing.
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Old 12-08-2012, 05:00 PM   #15
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I wouldn't have tipped him anything. And frankly, I think the manager was a fool for not just comping your entire bill and sending you on your way with a freebie.
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