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Old 11-22-2012, 01:50 PM   #31
maxiesmom
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Quote:
Originally Posted by Mystery Fan View Post
The bottom line is that when anyone reserves a table at x time, they should expect to have a table waiting for them at that exact time, no excuses. I don't care if other patrons are dilly dallying around or not. Disney should have booked less ADRs and that's the bottom line. Disney could have easily filled empty spaces with walk ups. Also, had I not shown up they would have tagged me for $60 for not keeping the reservation. I keep my end of our agreement up.
With all of that, you are not understanding what an ADR is to Disney. It is not a reservation for a specific time slot. It gives you the next table at that point that becomes available for your party size.

Expecting it to be an exact time reservation is setting yourself up for disappointment.
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Old 11-22-2012, 02:14 PM   #32
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Originally Posted by TheRustyScupper View Post
1) The buzzer goes of when the guest is ready to be seated.
2) Contrary to popular believe, it is not based upon ADR time.
3) In most cases, it is based upon when you checked in at the podium.
4) My guess, and only a guess, is the other party checked in prior to OP.

NOTE: This may or may not be right in some people's minds, but when
Guest-B checks in early, the person at the podium does not know if the
Guest-A with a later ADR will check in or not. So, Guest-B is placed into
the queue before Guest-A. I have personally checked in early at some
Signature eateries, then went into the bar for an aperitif, and my buzzer
went off before the folks next to us with earlier ADR's had their buzzer
sound off.
I'm with you on this one Rusty. Even with Disney the estaurant business is still somewhat unpredictable where some nites you may wait longer and some nites you check in early and your seated. Give them a break people -relax- it's vacation
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Old 11-22-2012, 02:15 PM   #33
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Quote:
Originally Posted by maxiesmom View Post
With all of that, you are not understanding what an ADR is to Disney. It is not a reservation for a specific time slot. It gives you the next table at that point that becomes available for your party size.

Expecting it to be an exact time reservation is setting yourself up for disappointment.
I'll back you up on this ! Mystery you are WAY off base.
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Old 11-22-2012, 02:20 PM   #34
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And when I am disappointed I don't suck it up and take it either. And, yes when my expectations are not met that doesn't stop me from voicing my displeasure. Why should I not speak up? It's for other's benefit too. I find it fascinating when people say I should go with the flow, who are they kidding, thanks for your help.
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Old 11-22-2012, 02:33 PM   #35
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Originally Posted by Mystery Fan View Post
And when I am disappointed I don't suck it up and take it either. And, yes when my expectations are not met that doesn't stop me from voicing my displeasure. Why should I not speak up? It's for other's benefit too. I find it fascinating when people say I should go with the flow, who are they kidding, thanks for your help.
You can voice your displeasure. But it sounds as if don't understand what an ADR actually gets you. Expecting it to get you table right at a set time is only going to cause you frustration.

You can not like what it is. But don't know what it is and be upset because that is what it is, and it isn't something else you would like better.
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Old 11-22-2012, 02:45 PM   #36
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I know that at CRT they have never let us check in more than 10 or 15 minutes pior to our ADR time, even making us get in the back of a long line again for being there 20 minutes before our time. Maybe they need to do the same thing at BOG.
Oh, they are! We got there a good bit before our ADR because we figured the first night would be mobbed. They wouldn't let us check in until exactly 15 minutes before our ADR.
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Old 11-22-2012, 02:46 PM   #37
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OP, I totally understand your disappointment at how this was handled. It is correct that an ADR is not a typical reservation. But there's nothing about an ADR that prevents them from calling earlier times before later times, as long as they checked in on time. Or with refusing to allow check-ins more than 10-15 minutes prior to your ADR time. Either of these approaches would have possibly minimized your own wait.

I probably would have complained as well if someone with a later time was seated ahead of us, if I had checked in on time. They will never change this approach unless people complain about it.

Note to self..... be sure to check in early on our own visit.
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Old 11-22-2012, 02:48 PM   #38
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Originally Posted by maxiesmom View Post
It gives you the next table at that point that becomes available for your party size.
Even so, that's not what happened in this situation (though I understand the OP is upset about not being seated at the exact time, which I agree is a bit over the top).

If an ADR gives you the next table that becomes available for your party size at that point, then even if someone checks in at 8:00 with an 8:30 ADR and someone checks in at 8:10 for an 8:20 ADR, the 8:20 ADR should be seated first.
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Old 11-22-2012, 02:49 PM   #39
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Oh, they are! We got there a good bit before our ADR because we figured the first night would be mobbed. They wouldn't let us check in until exactly 15 minutes before our ADR.
I don't know why they haven't done the same thing at BOG. It surely can't be a surprise to them that it has been really popular. And if it was overbooked, they knew that as well.

Last edited by mom2rtk; 11-22-2012 at 02:57 PM.
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Old 11-22-2012, 03:21 PM   #40
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I don't know why they haven't done the same thing at BOG. It surely can't be a surprise to them that it has been really popular. And if it was overbooked, they knew that as well.
No, that's what I meant. They ARE doing the same thing at BOG. You cannot check-in more than 15 minutes prior to your reservation. We even tried at 20 minutes and were turned away. It was the strictest check-in process I've ever experienced, even moreso than 'Ohana.
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Old 11-22-2012, 03:28 PM   #41
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No, that's what I meant. They ARE doing the same thing at BOG. You cannot check-in more than 15 minutes prior to your reservation. We even tried at 20 minutes and were turned away. It was the strictest check-in process I've ever experienced, even moreso than 'Ohana.
Ahh.... glad to hear that. It always makes a long wait more acceptable if you feel like they have taken some precautions. It's always so frustrating to walk into Sci-Fi and experience a lengthy wait watching them add walk-ins to the line as well.
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Old 11-22-2012, 04:39 PM   #42
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Quote:
Originally Posted by maxiesmom

With all of that, you are not understanding what an ADR is to Disney. It is not a reservation for a specific time slot. It gives you the next table at that point that becomes available for your party size.

Expecting it to be an exact time reservation is setting yourself up for disappointment.
I like this perspective on ADRs! Thanks for sharing!
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Old 11-22-2012, 05:01 PM   #43
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Don't think I have ever been seated on time, but then again I have been late and the CMs have always been great..why do five year olds not understand reservations ..lol..but it is a holiday though it's nice to have a rough plan you don't want or expect military precision...so if some folks take a little longer so what we are all on holiday to enjoy ourselves right ?
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Old 11-22-2012, 05:14 PM   #44
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And when I am disappointed I don't suck it up and take it either. And, yes when my expectations are not met that doesn't stop me from voicing my displeasure. Why should I not speak up? It's for other's benefit too. I find it fascinating when people say I should go with the flow, who are they kidding, thanks for your help.
I totally understand the disappointment and irritation with a lengthy wait. And voicing that frustration is fine.

But to actually expect a table to be ready at the moment your time pops up is silly, particularly when you mention you don't care of people doddle along.

Do tell, how exactly do you expect tables to be ready on the dot if people are lingering around?

If you have 5 tables, and it takes you an average of 1 hour to sit, serve, and clean the table for the next patron, what exactly are you going to do when someone tinkers around for an additional 20 minutes? They're not going to shoo anyone out (and if they did you'd be complaining that they rushed you out after paying a hefty price for a meal). You're unfortunately, running 20 minutes late on that table now.

Yes, Disney has been doing this a long time. Regardless if they've done it 30 years or 2 years... there will always be nights when they're running behind for whatever reason.

Your frustrations are warranted - your reasoning is not.
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Old 11-22-2012, 05:32 PM   #45
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Mystery Fan,

I would be upset too. For future reference, it's not a good idea to complain about Disney on this board. It is full of people that think Disney can't do anything wrong. At least you were offered compensation for the long wait.
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