Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > DVC Resorts
Find Hotel Specials & DIScounts
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read

Thread Tools Rate Thread Display Modes
Old 11-15-2012, 02:51 PM   #1
Mickey Fliers
(Not so)Tagless
"Sometimes you win, sometimes you lose. And sometimes, it rains"
Don't hate me for the love of the boy band
Mickey Fliers's Avatar
Join Date: Sep 2004
Location: Until the Navy says otherwise: Yokosuka, Kanagawa, Japan
Posts: 4,807

Saratoga Springs...bumps falters, redeems

Checked into SS on Monday after a 3 day stay at WL. We had booked a 2 bedroom on points for our family of six. When checking in, I was given a choice of rooms. I asked it they had any DTD views available and was told "yes, it must be your lucky day". At this point, I asked if there was a drink refill station in Congress Park as we have never stayed in that section. Once again told, "yes". Perfect!

Bump #1. Upon entering our room, we hear a very loud and repetitive banging. Almost like hammering. Actually, just like hammering. The sound is incessant and echoing throughout the room. Sounds as if it is coming from directly beneath us. Before even setting down all the bags, I call front desk to report the noise and request a room change.

Front desk CM can actually hear the noise through the receiver and says there is ceiling repairs being done and we will be getting a call from a CM who can authorize the room change. About 3 minutes later, a CM calls and tells us that she can't find us a room close by (didn't really want to reload the car) and encourages us to stay in room. She says "they are just replacing the locks in the room downstairs and the work will be done by 4:30". I ask "will the work we continuing tomorrow because I have a 4 year old who needs to rest in the afternoon" I am told "yes ma'am. Work will be finished today".

Bump #2. Room is absolutely NOT a DTD view. No biggie. I choose to ignore.

Bump #3. No drink refill station in Congress Park. Again, not gonna make a stink. Might mention it at checkout but really a non issue.

Day 2. We arrive back to the room at 2:30 so my little one can rest and now not only can we hear the hammering, we can see the workers in the hallway directly beneath our room. I try to lie down with DD and she keeps saying " I can't close my eyes. My ears hurt". The hammering has now been joined with drilling and is crazy loud!

DH goes to front desk to complain. We aren't complaining because the repair work being done (we get that has to be done). We are complaining because when we had the opportunity to move, we were lied to. We were actively discouraged from changing rooms and told the repairs were something completely different. DH is given the option of a room change or a $200 credit. As much as it was a pain since we were only staying 3 nights, we needed a new room, not the money. DH accepts room change and upon returning to offering room,finds a memo slipped under the door explaining the room repair that would be being done all week. Gee, didn't they know this when we first asked for a room change?

Redemption. We moved to our new room in the Paddock. Great location near new pool (love this) and find that we were given a Grand Villa. Sweet.

So, a few bumps along the way, but the staff at SS made the rest of our stay wonderful.
Mickey Fliers is offline   Reply With Quote
Old 11-15-2012, 04:37 PM   #2

Earning My Ears One At A Time
disneynutz's Avatar
Join Date: Dec 2006
Location: North Texas
Posts: 18,749

Send a copy of your post to DVC Member Satisfaction. DVC management tends to be isolated from the resorts which is a separate department.



disneynutz is offline   Reply With Quote
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 11-16-2012, 08:45 AM   #3
MrToad1345's Avatar
Join Date: Feb 2012
Location: Southern NH
Posts: 127

We had an incident happen as well on our recent stay at SSR. Our room, 1-bdrm villa, had a huge water stain that was right in the area outside of the kitchen that smelled of mold and kept coming back. They tried to clean it multiple times and nothing changed it. Our issue wasn't so much with the stain, but the fact that they kept coming to clean it at odd times. Also at times when we told them no, we'll be out of the room by certain time, come then. Once it was after midnight, another it was 6:00 AM and I forget the third, but it was again right after we were off the phone with them saying "not right now, please come after this time.". Turned out it was the drain hose from the washer/dryer unit was leaking I felt bad for the maintenance people as they were just responding to a ticket that was put in their system. There was also some black mold in the bathroom, but that was a minor issue. I forget what else had happened, but it was a series of small things that stacked up. Mgmt was great though and we didn't have to fight them at all. We were given $200 credit and 3 days worth of points put back in our bank.
Son of a Son of a Sailor
MrToad1345 is offline   Reply With Quote
Old 11-16-2012, 09:38 AM   #4
It's part of the charm
They go through some serious mayo there
Join Date: Oct 2007
Location: Wellington, Florida
Posts: 4,754

Originally Posted by Mickey Fliers View Post
Redemption. We moved to our new room in the Paddock. Great location near new pool (love this) and find that we were given a Grand Villa. Sweet. l.
What a nice upgrade for you. I like to think that it wasn't an intentional act on the part of the CM or Mgr. to give you mis-information, sometimes the right hand doesn't know what the left hand is doing, or much less how long what they're doing is going to take!

So how was that GV? We had a few stays in GV's at OKW, would love a stay at one from SSR, just to compare.
Summer Aug 2014- Kidani-2bd

February 15th -18th, 2014 - OKW-GV
BEASLYBOO is offline   Reply With Quote

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates

All times are GMT -5. The time now is 03:01 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.