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Old 02-10-2013, 09:24 PM   #1
Lollipop's Mom
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I have to share our MAGIC happening right now at AKL!

I've been posting on the cruise board but just have to share here too.

Long story short my daughter has taken seriously ill at AKL jambo this week. We rented Dvc points for a 2 night stay prior to our fantasy cruise. We arrived last Thursday after a nightmare red eye flight. My daughter started vomiting on the flight. We thought it was air sickness. It got progressively worse and her eyes were rolling bak in her head. 911 took us by ambulance. $6600 medical bill later (I'm Insured!) she was diagnosed with a super flu that also caused a massive UTI. 10 hours later and missing our cruise, we were "homeless". AKL put us club level for a rate of $203 per night due to the emergency and so I could have easy access to snacks and stuff. They put us here for 2 nights.
They were unable to keep us here because its full. It's going into high season and they have nowhere for us.
They actually phoned all over and managed to get us a sweet emergency rate at POR until our flight leaves Saturday. They are transporting us and our luggage tomorrow.
But here is the best magic. They found out my daughter loves school bread and hasn't been to wdw in five years to get some, and just had 6 of them delivered from Epcot to our room! They also have sent chicken broth, crackers and ginger ale free of charge and unasked for to the room.
We have been truly blessed.
When the school bread arrived my daughter cried. She can't eat it yet as she is on liquids only, but I did let her lick the top and stick her finger in the custard!

I am amazed t the service!
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Sept 2015 - Disney Wonder Hawaii
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May 2013 -Disney Fantasy Western Caribbean
March 2013 -AKL Jambo Studio & AKL Jambo Concierge, & POR Princess Room
March 2012 -Disney Wonder Mexico
March 2012 - Disneyland
May 2011 - Disney Wonder Alaska
Apr 2010 - Disneyland
Jan 2010 -Disneyland
Jan 2009 - Disney Magic Western Caribbean
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April 2007 - Disneyland
Sept 2000 - Disneyland
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Old 02-10-2013, 09:35 PM   #2
Sue M
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Wow, so sorry that your daughter got so sick, scary. There are some bad bugs out there.
Disney rocks thanks for sharing. We stayed at AKL CL last August, and I have to agree. Their staff is great. My daughter came down with the stomach flu while we were there, and they kept her supplied with ginger ale.

You'll love POR, it's our fav moderate. I hope she gets well soon.
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Old 02-10-2013, 09:37 PM   #3
Shaden
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Quote:
Originally Posted by Lollipop's Mom View Post
I've been posting on the cruise board but just have to share here too.

Long story short my daughter has taken seriously ill at AKL jambo this week. We rented Dvc points for a 2 night stay prior to our fantasy cruise. We arrived last Thursday after a nightmare red eye flight. My daughter started vomiting on the flight. We thought it was air sickness. It got progressively worse and her eyes were rolling bak in her head. 911 took us by ambulance. $6600 medical bill later (I'm Insured!) she was diagnosed with a super flu that also caused a massive UTI. 10 hours later and missing our cruise, we were "homeless". AKL put us club level for a rate of $203 per night due to the emergency and so I could have easy access to snacks and stuff. They put us here for 2 nights.
They were unable to keep us here because its full. It's going into high season and they have nowhere for us.
They actually phoned all over and managed to get us a sweet emergency rate at POR until our flight leaves Saturday. They are transporting us and our luggage tomorrow.
But here is the best magic. They found out my daughter loves school bread and hasn't been to wdw in five years to get some, and just had 6 of them delivered from Epcot to our room! They also have sent chicken broth, crackers and ginger ale free of charge and unasked for to the room.
We have been truly blessed.
When the school bread arrived my daughter cried. She can't eat it yet as she is on liquids only, but I did let her lick the top and stick her finger in the custard!

I am amazed t the service!
Truly fantastic. Sending my best wishes to your and your family, I hope your daughter has a speedy recovery.
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Old 02-10-2013, 09:51 PM   #4
bethclayton
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that is an awesome story and i thank you for sharing that.

i hope your little girl feels better soon. how scared you must have been when she was at her sickest!
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Old 02-10-2013, 09:51 PM   #5
nym4588
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First of all, I'm so sorry your daughter is sick. I hope she recovers soon!

Second, I'm so glad Disney is helping to make the best out of a bad situation. It sounds like you're in good hands!
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Old 02-10-2013, 09:55 PM   #6
Fredericks44
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Wow. I am so sorry your dd got sick. It truly sounds like disney has made the best of a pretty stressful situation. It's really nice to hear these types of stories. Wishing your dd a speedy recovery.
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Old 02-10-2013, 09:56 PM   #7
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I'm so sorry to hear about your daughter getting so sick, it must have been terrifying.

I am so glad to hear Disney really went out of their way to make your trip more comfortable. It puts a smile on my face. Disney truly is magic.
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Old 02-10-2013, 11:27 PM   #8
cmwade77
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I am sorry top hear that your daughter got sick, but this is truly why Disney gets so much of our business.

They really do go out of their way to help out whenever possible.
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Old 02-11-2013, 06:28 AM   #9
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I hope your daughter gets better soon. I hope you are still enjoying your visit.
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Old 02-11-2013, 06:39 AM   #10
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Poor baby! Hope she feels better soon!
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Old 02-11-2013, 06:49 AM   #11
mickeynut1
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I'm sorry your daughter got so sick, that must have so scary for you. How great that Disney went out of their way to make the best of a bad situation. I hope your daughter feels better soon .
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Old 02-11-2013, 01:15 PM   #12
kimpup
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oh i am so sorry!!! that is the worst getting sick there! I am so impressed with disney! I had gotten sick in january half way through my trip and was at AKL club level and sitting outside watching the animals and having the special mint tea they serve at club level really helped!! Here's to a ast recovery!
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Old 02-11-2013, 01:21 PM   #13
Lollipop's Mom
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They have put us in a ground floor corner PRINCESS ROOM! I stood in the lobby and cried! Lol. It is beautiful!
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Sept 2015 - Disney Wonder Hawaii
Sept 2014 - Caribbean Beach Resort
Dec 2013 - Disneyland
May 2013 -Disney Fantasy Western Caribbean
March 2013 -AKL Jambo Studio & AKL Jambo Concierge, & POR Princess Room
March 2012 -Disney Wonder Mexico
March 2012 - Disneyland
May 2011 - Disney Wonder Alaska
Apr 2010 - Disneyland
Jan 2010 -Disneyland
Jan 2009 - Disney Magic Western Caribbean
Jan 2009 - POFQ
Jan 2008 - POP
April 2007 - Disneyland
Sept 2000 - Disneyland
Jan 2000 -BWV Studio
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Old 02-11-2013, 02:39 PM   #14
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Hope your daughter is on the mend. When she is feeling better maybe a little walk to the bridge at POR will brighten her day.
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Old 02-13-2013, 12:40 AM   #15
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Wow! Your poor kiddo! I really hope she's feeling better. Those stomach bugs like rotavirus are nasty. That poor girl got a UTI as well. Man those things are awful. And then having to deal with all that at Disney. Wow! I'm soooo impressed with Disney. They treated you guys so well. Just amazing!
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