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Old 11-08-2012, 09:45 AM   #1
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dsnygirl2006's Avatar
Join Date: Feb 2006
Location: Tennessee
Posts: 875

Need help/advice on what to do?

Hi everyone
I bought into the DVC a few weeks ago on our disney cruise and the day we got our paperwork in I decided to up my points to 220, I emailed our guy we dealt with and he said, no problem, throw out those papers and I will send you need papers, this was two weeks ago and no new papers, I emailed him friday and again Tues and no response back from him, I called his number this morning and he said he was on the Fantasy until the 15th, but to email him and he would respond right away. Not sure what I need to do, anxious to get the papers and get everything signed, mailed in and closed, what do I do if he won't email me back and I cannot call him????
Me, my DH and 11 yo DS are planning our 11th Disney trip!!!! We can't wait

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Old 11-08-2012, 12:49 PM   #2

Earning My Ears One At A Time
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Join Date: Dec 2006
Location: North Texas
Posts: 19,088

Are you waiting to book a reservation or do you just want to finish things up? If you need to book, I would call the sales center and talk to a manager. If you just want to finish up, I would wait for your Guide to get back.

I would also consider resale for a several thousand dollar savings. If you haven't signed yet, you can cancel.

You could also do a add on to the first contract, even at a different resort.


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Old 11-12-2012, 10:25 AM   #3
Join Date: Jan 2001
Posts: 185

I would call DVC directly and ask to speak with a manager. Explain your concerns and I am sure you will get the paperwork you are looking for. I have owned DVC since 1992 and have never had any problems with getting issues resolved. I hope you enjoy your ownership.
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