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Old 11-14-2012, 10:22 AM   #46
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When we have encountered issues with our room, I just leave a note for the mousekeeper alongside the first day's tip. The issues have always been taken care of by the time we return to the room on the second day. We have found mold on the wall behind the bathroom door, moldy shower curtains, a dripping sink faucet, and a few other things like missing towels, etc. The next day's note always has a thank you along with the tip!
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Old 11-14-2012, 10:37 AM   #47
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I guess I should consider myself lucky, I recently stayed at POFQ for 10 days and had Maria as a mousekeeper..............she was AWESOME, our room was spotless every day, we had towel animals for 8 of the 10 days (she had the weekend off), our room was arranged in cute ways every day she worked but most importantly it was CLEAN, it was so nice to return to our room every day and walk into a super clean room that was fully stocked with more toiletries, towels etc. I wish she could have come home with me, I am so spoiled now!
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Old 11-14-2012, 02:10 PM   #48
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Quote:
Originally Posted by bankgirl05 View Post
I also posted on the resorts board:

We are here now, actually have been here for 5 days, and I have had to call housekeeping 3 times about our room, mainly the bathroom area not being cleaned properly.
The morning I made this post, I actually went to the front desk and spoke with someone, but was told no manager was available. This person was kind, listened to my problems and concerns, agreed that I had a right to expect certain "standards" even said "Things that we think are extraordinary, are just business as usual there." Assured me that things would be taken care of, and that a manager would contact me

When we checked in there was some dirt/dust loose toilet tissue and a bottle cap on the floor behind the toilet.A coffee spill in the grout under the sink, and various white paint drips on the floor in the bathroom/vanity area. Dirt dust and hair, not belonging to us in the corners etc.

(All of these things were there, with the exception of the cap when we checked out)

I called mentioned all of the above thing, and asked for extra towels.
I got the extra towels.

Day 2 I called again, and also mentioned the ice makers (all 3) in our building weren't working, plus our ice bucket had water in it left over from the previous guest! ( we dumped and cleaned that because we wanted to use it, but had to trek all the way down to the next building for ice.)
Mentioned this also, up front, and to a maintenance worker who was in the vicinity of the ice makers on one of our many treks to find ice. Maintenance workers reply: "we check them everyday" as I stood and watched him check to see if it was working(was NOT) came back everyday, still NOT!!!
Day 3 we headed to the park, when we got back, there was still all of the above, plus a toothpaste blob on the counter (darn kids) and smear on the inside rim of the sink. They said they would send someone down while we were at the pool.
(of course I can clean up after my own messy children, and usually do, this was missed by me, but I do not think it an unreasonable expectation that the sinks, counters, flat sufaces, (floors tables etc) be wiped clean everyday. Along with the sink and tub/shower and toilet)When we got back, the bottle cap was gone, along with the toothpaste blob, but not the smear.


This is disheartening to me when we return to our room, weary and tired. I want to see things clean, not want to clean them myself!!!!

Also, my kids have been super disappointed because there have been no towel animals!!! not one! not even the towel Mickey head that is usually on the bed when we check in. I know these aren't a neccessity, but they always added to the magic. We got spoiled last year with a different one each day.

I previously said, I know that these can't be guaranteed, but as the CM that I spoke to reiterated, you come to expect a certain level of service, and it is not taken for granted by myself or my family.

I want to say, I have been tipping our house keeper 4-6 dollars each day, but I am seriously considering putting an end to that.

Should I bother to go to the front desk to complain?

We check out Saturday.
WWYD?
I realize some of you think I was being picky, and did these things ruin my vacation, of course not. But I do feel that for the reputation of Disney, and cost each of us incurs to vacation there, things like paint blobs should be addressed, dirt and dust as well. Maybe the cleaning staff is not responsible to clean up after the painters, but the painters should be more professional and do it themselves. The cleaning staff (OR SOMEONE) should inspect a room that has recently been "maintained" to be sure that it is "ready to be occupied" and if it is not then that should be reported. It is obvious that our Mousekeeper did the barest minimum each day and does not take pride in her work. I did take photos of all of the issues except the bottlecap, including a great one of where I was able to write the words "DUST" and "Dirt" in the actual dust and dirt. I will be emailing them to someone as soon as I can figure out who to send them to.
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Old 11-14-2012, 03:27 PM   #49
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Quote:
Originally Posted by Habbott

I am more like you. Once I enter the room and it is suitably clean, I request no housekeeping service. I would not tolerate a dirty room upon entering, but I prefer no service otherwise.
This is us too. Once we check in and make sure the room is okay, we hang the do not disturb shingle. I

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Old 11-15-2012, 07:16 AM   #50
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Originally Posted by ccgirl View Post
Mousekeeping is not a maid. YMMV.
Huh? There was a time not so long ago when the people who cleaned hotel rooms were called maids.

Is it not their job to CLEAN a room?

I'm honestly not trying to be snarky.

I probably wouldn't complain about a blob of toothpaste if the room is otherwise clean, but dirt from the previous guest is nasty.
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Old 11-15-2012, 07:54 AM   #51
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Originally Posted by robinb View Post
The OP's room was not clean when she checked in.
Exactly, her room was not suitably clean upon entering. That's when you go back to the front desk right away to get action done.

And then, I hang up my little sign that says do not disturb. While I like a clean room, I prefer to not have housekeeping service in my room. I will happily get my own towels when needed.
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Old 11-15-2012, 01:48 PM   #52
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Originally Posted by momof3ds View Post
Towel animals or no towel animals wouldn't bother me. We never got any.

Why would you tip at all?

Take pics and go speak to a manager in person.
^This. They wouldn't see a cent from me with service like that.
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Old 11-15-2012, 02:47 PM   #53
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I think part of the problem with Disney is that you can't just call the front desk and get an issue resolved like you can do at almost any other hotel. Everyone says to go to the front desk & speak to a manager but that's not always the easiest thing to do. You're at Disney, you want to spending time in the parks, not waiting at the front desk while they track down a manager.

We had horrible service on our last trip to POR. Our room keys wouldn't work on our first night night (late) so we had to schlep to the front desk to get new ones. Me & 3 very tired kids. We get there & after about a 1/2 hour wait we get new keys. Go back to our room, & they don't work. Go back to front desk. Another 1/2 hour wait. Maintenance comes with us & gets us in our room. Next night the same deal. We go back to the front desk ask to speak to a manager. About 1/2 later one finally is "available". After standing there for over an hour, they finally realize that the first CM had switched my room in their system & the keys they kept giving me were for the "new" room. This was after arguing with the manager about what room I was actually staying in. By now its about 11 at night (after coming back to the hotel at 9). I am alone with 3 kids who are completely losing it and I'm about to lose it. We have a dirty room & still no pack n play after asking about it for 2 nights (it was put in our "new" room). Finally the mess is straightened out & I was offered one night comp off my stay. I appreciated the gesture but what a nightmare. Totally exhausted kids for 2 days of our vacation.

Bottom line is that Disney needs to find a way so that you can actually get in touch with the front desk of your hotel. Waiting in those ridiculous lines to correct "their" mistakes is just not fair. I know things happen but they need a better way to correct them.
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Old 11-15-2012, 03:53 PM   #54
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My take: sounds like you just had a housekeeper whose heart wasn't in her job while you were there. I am surprised however that speaking to a manager at the front desk got you no where. Especially at Disney. When we had luggage missing upon arrival 4 years ago, the manager went above and beyond to help us resolve the issue even offering to pay for a taxi to the nearest Walmart so we could buy extra clothes (until the suitcase was found) for our trip. Luckily, our suitcase turned about within a matter of hours. We were just thankful for the attentiveness we received during our panic time.

I would send in the pictures you took because if you could write in the dust and clearly see that you wrote "dirt/dust" it means it's been there for some time...possibly even prior to the previous guests in the room (unless the room hadn't been used in a while, in which case, they probably didn't know it was there).
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Old 11-15-2012, 04:11 PM   #55
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Originally Posted by *Seanaci* View Post
My take: sounds like you just had a housekeeper whose heart wasn't in her job while you were there. I am surprised however that speaking to a manager at the front desk got you no where. Especially at Disney. When we had luggage missing upon arrival 4 years ago, the manager went above and beyond to help us resolve the issue even offering to pay for a taxi to the nearest Walmart so we could buy extra clothes (until the suitcase was found) for our trip. Luckily, our suitcase turned about within a matter of hours. We were just thankful for the attentiveness we received during our panic time.

I would send in the pictures you took because if you could write in the dust and clearly see that you wrote "dirt/dust" it means it's been there for some time...possibly even prior to the previous guests in the room (unless the room hadn't been used in a while, in which case, they probably didn't know it was there).
I never actually spoke with a manager, I was told none was available,(I went to the front desk @7am before we headed out to MK for the day) but that all of my issues/concerns would be directed to them and someone would be in touch.
I wish I could figure out how to post my pictures here so you could see. When I look at them now, I am still like "YUCK"

Hind sight, always 20/20 but next time I will definitely be more persistent/insistent that they make things right, or at least sanitary!

As katie111 said, it is just so hard to schlep all the way up to the front desk when you get back, exhausted and find things just are not the way they should be, or are not corrected as promised. I am partially disabled, and had an ECV most of the trip, but even with that, I was entirely to weary to have to deal with it, and just wanted to get my kids washed and in bed every night.

Last edited by bankgirl05; 11-16-2012 at 06:22 PM.
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Old 11-16-2012, 04:51 PM   #56
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Quote:
Originally Posted by *Seanaci* View Post
My take: sounds like you just had a housekeeper whose heart wasn't in her job while you were there.
It drives me football bat crazy to hear things like this.

When I write a check to Disney for $3000 or $5000 they don't ask about my heart or my mind or whether or not I'm tired, or, have problems at home, or my kids are sick. The agreement is I pay them a lot of money and they provide me with a level of hospitality.

I'm not interested in any excuses.

If I get bad service they sure don't care about any of MY excuses for not wanting to pay.
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Old 11-16-2012, 05:27 PM   #57
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Originally Posted by WantToGoNow
Last October when we checked into CSR the room was very dusty - and we had requested an allergy cleaning. The next morning I found a used condom and tissue under the edge of the bed. I walked to the front desk and we didn't have a speck of anything in that room for the next 10 days. We also had extra toiletries and towels, towel animals every day and the kids toys were arranged doing interesting things.
Eeeewww
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Old 11-16-2012, 11:14 PM   #58
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Originally Posted by mad madam mim78 View Post
I'm having a hard time thinking of a response because some of your complaints are so picky that I can't believe you're serious. The hair is one thing, but paint drips and tooth paste blobs left in the sink? These things warrant calls to the front desk?
If there are toothpaste blobs or smears by or in the sink, it means the area was not well cleaned - certainly not wiped down. That means that all the same germs are sitting right there. Sure, a little toothpaste is no big deal, but an area that was obviously not cleaned or disinfected - yuck!
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Old 11-17-2012, 05:16 AM   #59
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Originally Posted by Mom2six View Post
If there are toothpaste blobs or smears by or in the sink, it means the area was not well cleaned - certainly not wiped down. That means that all the same germs are sitting right there. Sure, a little toothpaste is no big deal, but an area that was obviously not cleaned or disinfected - yuck!
The poster stated that some of the toothpaste was gone, but not all of it. The blob on the counter was gone, but not the smear inside the sink. That is how the OP put it. So it sounds as if the housekeeper hit the area very quickly and just didn't get it all.
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Old 11-17-2012, 07:18 AM   #60
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Definitely sounds like you have a sub-par housekeeper and I would be irritated too. It's what you are paying for! Agree that the paint drips isn't something they can handle or even a coffee stain in the grout. But whoever made the mess, housekeeping is part of the service and it is their job to clean it up. And sounds like they aren't doing so. I would call again, say this simply isn't being resolved and would like the chance to speak with the manager or assistant manager before escalating. Sorry it is impacting your trip!
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