Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Budget Board
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 11-04-2012, 07:08 PM   #1
bigmama67
DIS Veteran
 
bigmama67's Avatar
 
Join Date: May 2007
Location: Nutley, NJ
Posts: 975

Problems with LeapPad 2??

Hi,

So we bought DD a LeapPad 2 for her 4th birthday. We got it in August from Leapfrog.com but we gave it to her on 10/13 (so just over 3 weeks ago). She has had all sorts of problems with it and is getting very frustrated. Even my son who is almost 10 has trouble getting it to do what they want. The main problem seems to be that it does not recognize what you tap on - in Disney Animation Studio, if we try to draw a character, the lines we draw show up way off from where we draw them. In the Home Screen, we have to tap repeatedly, and off the desired game, to get it to recognize what we are trying to do.

I looked online for a calibration instructions, though we should NOT have to do this with a brand new unit. I am calling Leapfrog tomorrow and if I need to, I will send it back and get a new one (I know from a problem we had with a Leapster years back, that I will probably need to lay out the funds and then get a credit back once they receive the defective unit)...it's just such a pain and disappointing to think DD will not be able to use her birthday gift for awhile. Also we already put some apps on it so we have to deal with switching them over, etc.

Also I already got rid of the original packaging, but they'll just have to deal with that. I got it through their website so there is a record of when I bought it.

Has anyone else had a similar experience with this tablet? I would love to know. I would consider getting her the first generation one at Target which is less $$ now, but this is the Disney Princess bundle and she just LOVES it!!

Ugh...
__________________
Rachel in NJ DH DS11 DD5

1 dog, 4 cats (RIP beloved Bridget and Guthrie), 2 fish...

Trying to get back since our first family trip in '07...Currently Hoping/Wishing/Planning for: AUGUST 2015 (DS 6th grade graduation/DD K graduation trip):Two weeks, 9 parks! POFQ perhaps?

-to-be (Currently Paraprofessional)!
bigmama67 is offline   Reply With Quote
Old 11-04-2012, 10:00 PM   #2
ashleyasiegel
Mouseketeer
 
ashleyasiegel's Avatar
 
Join Date: Sep 2009
Location: West Michigan
Posts: 255

I haven't opened our up yet as its a christmas gift but I will be doing it before christmas. I would ask on their Facebook page as they are usually quick about responding if you don't get help from calling their customer service.

I just wanted to say that when we first got her Leapster Explorer July 2011 we had do a pen calibration thing when we first started using it and I read on the facebook page about people having to do that also and then their leappad worked fine.

Good luck and please report back what you find out! I hope to be able to get it out soon to see if it will work correctly before I wrap it up for Christmas. We also bought the princess one

ETA - there is a 1 year warranty so they should be willing to help you!
__________________
Ashley Herm DD1 -Age 5 DD2 - Age 2

April/May 2014: Pop Century l [/B]Dec 2012: Pop Century l Jan/Feb 2012: DD2 1st trip ASMovies l Sept 2010: All Star Music l Nov 2009: Pop Century/All Star Music l Nov 2009: Disneyland l Jan 2009: DD1 1st trip All Star Sports l May 2007: Off Site l April 2006: Off Site Herm's First Disney Trip
ashleyasiegel is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 11-04-2012, 10:10 PM   #3
jillily
Earning My Ears
 
Join Date: Apr 2010
Location: Massachusetts
Posts: 26

I bought one last Christmas and 3 months later the battery elements stopped working. It only worked by plugging it in. They sent me a brand new one. I had to write some code on the front of the old one and email them pics. They had great customer service and did not ago for the old one back.
__________________
Jill (34) Stephen (34) Lily (5) Lucia (2) Stephen Jr.




jillily is offline   Reply With Quote
Old 11-05-2012, 07:40 AM   #4
bigmama67
DIS Veteran
 
bigmama67's Avatar
 
Join Date: May 2007
Location: Nutley, NJ
Posts: 975

Thanks! I took your advice about posting on Facebook and they gave me the calibration instructions. Lord only knows where our instruction booklet went... ...but I am surprised they don't have a link to such a basic thing on their website.

Anyway, it responds on a dime now, and everyone is happy here! I appreciate the replies! Have a great day!
__________________
Rachel in NJ DH DS11 DD5

1 dog, 4 cats (RIP beloved Bridget and Guthrie), 2 fish...

Trying to get back since our first family trip in '07...Currently Hoping/Wishing/Planning for: AUGUST 2015 (DS 6th grade graduation/DD K graduation trip):Two weeks, 9 parks! POFQ perhaps?

-to-be (Currently Paraprofessional)!
bigmama67 is offline   Reply With Quote
Old 11-05-2012, 07:58 AM   #5
CluelessDisFan
Mouseketeer
 
CluelessDisFan's Avatar
 
Join Date: May 2009
Location: Michigan
Posts: 452

My DD has had hers since August and we haven't had much problems with it. Sometimes Jake and the neverland pirates freezes. I've noticed sometimes your finger will work and sometimes it seems not to. My DD typically uses the stylus on hers.
__________________
Me & DH DS 9 DD 4 DD 2
May 07' Off site Aug 09' All-Star Sports Free Upgrade to Poly Resort! Sep 11' POFQ Jan 12' POFQ Apr 13' POR Sep 13' DLR off site Dec 14' CSR
CluelessDisFan is offline   Reply With Quote
Old 11-05-2012, 08:46 AM   #6
scard192
DIS Veteran
 
Join Date: Jun 2009
Posts: 2,593

Quote:
Originally Posted by jillily View Post
I bought one last Christmas and 3 months later the battery elements stopped working. It only worked by plugging it in. They sent me a brand new one. I had to write some code on the front of the old one and email them pics. They had great customer service and did not ago for the old one back.
My niece got the orignal Leap Pad in Februry for her birthday and the adapter. It started shutting off when using the adapter or battieres. My sister has contacted Leap Frog and it sounds like they are going to replace it for free. They want a code inside the unit and she will have to send some piece back to them.
__________________
scard192 is offline   Reply With Quote
Old 11-05-2012, 08:55 PM   #7
bigmama67
DIS Veteran
 
bigmama67's Avatar
 
Join Date: May 2007
Location: Nutley, NJ
Posts: 975

Interesting. We actually invested in 2 sets of rechargeables. So far so good. I'll keep an eye out for battery issues though, as several people mention issues with that.

She was playing Pet Pals tonight and got a bit frustrated, but this time it was because she's still getting the hang of tapping it, and not because it was completely off track. Definitely a huge improvement!
__________________
Rachel in NJ DH DS11 DD5

1 dog, 4 cats (RIP beloved Bridget and Guthrie), 2 fish...

Trying to get back since our first family trip in '07...Currently Hoping/Wishing/Planning for: AUGUST 2015 (DS 6th grade graduation/DD K graduation trip):Two weeks, 9 parks! POFQ perhaps?

-to-be (Currently Paraprofessional)!
bigmama67 is offline   Reply With Quote
Old 11-05-2012, 09:58 PM   #8
erisgirl44
Earning My Ears
 
erisgirl44's Avatar
 
Join Date: Mar 2008
Location: Chapel Hill, NC
Posts: 66

I bought a leappad 2 for my two year old. He tries to play with my older son's leapster 2 that we still have. Do you think he will have a lot of problems with it?
__________________
Desiree my dh, Aaron
ds Charlie (7) Dylan (3)
erisgirl44 is offline   Reply With Quote
Old 11-05-2012, 10:36 PM   #9
bigmama67
DIS Veteran
 
bigmama67's Avatar
 
Join Date: May 2007
Location: Nutley, NJ
Posts: 975

Oh, I"m sure he'll be fine, particularly if he's already familiar with the type of games they have. DS had a Leapster he outgrew (actually we have 2 of them and a bunch of games - long story) - but she used to try to play those games when she was a bit younger and would struggle with it. We considered getting her the LeapPad last year when she had her third birthday, but we decided she would handle it better this year. She's taken to it like a duck to water, really.

I have heard people say their 2 and 3 year olds do fine with it...YMMV. However, one of the things I really appreciate about LeapFrog is the way their games work on many different levels. In fact, my 9 year old is a bit envious so he set up a profile on her LeapPad and has adopted a puppy on Pet Pals! MAYBE once he gets his Touch (Hanukkah/birthday gift) he'll let her have her gift back!
__________________
Rachel in NJ DH DS11 DD5

1 dog, 4 cats (RIP beloved Bridget and Guthrie), 2 fish...

Trying to get back since our first family trip in '07...Currently Hoping/Wishing/Planning for: AUGUST 2015 (DS 6th grade graduation/DD K graduation trip):Two weeks, 9 parks! POFQ perhaps?

-to-be (Currently Paraprofessional)!
bigmama67 is offline   Reply With Quote
Old 11-06-2012, 05:32 AM   #10
Fjobe
DIS Veteran
 
Join Date: Feb 2011
Posts: 574

I got both of my DDs a Leap Pad for Christmas last year. One of theirs stopped turning on 3 weeks after Christmas. I had bought them the September before Christmas, and threw all the packaging away after they worked when we opened the box. They rarely played them, so I didn't do anything about it at the time. The other one works fine and they are starting to show more interest in it.
__________________
Married 13 years to my High School Sweetheart
Mommy to DS10, DD7, and DD5

Fjobe is offline   Reply With Quote
Old 11-06-2012, 07:24 AM   #11
bigmama67
DIS Veteran
 
bigmama67's Avatar
 
Join Date: May 2007
Location: Nutley, NJ
Posts: 975

You may try contacting LeapFrog anyway - they worked with me to replace a Leapster years back that was more than a year old with no packaging available. I don't remember the details but they were awesome!
__________________
Rachel in NJ DH DS11 DD5

1 dog, 4 cats (RIP beloved Bridget and Guthrie), 2 fish...

Trying to get back since our first family trip in '07...Currently Hoping/Wishing/Planning for: AUGUST 2015 (DS 6th grade graduation/DD K graduation trip):Two weeks, 9 parks! POFQ perhaps?

-to-be (Currently Paraprofessional)!
bigmama67 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 08:03 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: