DVC RESALES
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Old 11-02-2012, 09:30 AM   #1
MtlFire
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Getting all DVC material twice

Last year I added on a 25 point contract to my main contract. Since then, I get all DVC mailings in double. DVC Files, points charts, you name it, I get two of them.

I've spoken with DVC member services a few times, each time I get the same reply that this is "normal" since I added on. (note added on, same resort, not bought something else).

I inquired does this mean if I added on 4 x 25 points I'd get 6 of everything and she said yes.

That's just plain nuts, and not only a waste of time but money. It all goes straight to the recycling bin.

Anyone else have this problem?
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Old 11-02-2012, 09:52 AM   #2
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We have points at AKV & BLT and only get one copy of the mailings.
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Old 11-02-2012, 09:52 AM   #3
Chuck S
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I have a master contract and 3 add-ons. I only get 1 copy of mailings.

I assume your add-ons are all the same use year,and under the same membership number as the original contract? If so, it shouldn't be happening.

If you have more than one membership number, you'd get mailings for each member number.
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Old 11-02-2012, 10:44 AM   #4
MtlFire
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Quote:
Originally Posted by Chuck S View Post
I have a master contract and 3 add-ons. I only get 1 copy of mailings.

I assume your add-ons are all the same use year,and under the same membership number as the original contract? If so, it shouldn't be happening.

If you have more than one membership number, you'd get mailings for each member number.
Same name, same resort, same use year, same membership number, both bought direct from Disney. Contract is the same, but one ends in .0 and the other in .1 which I assume is normal.

3 different people at member services have said there's nothing to do and this is normal.
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Old 11-02-2012, 10:56 AM   #5
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Quote:
Originally Posted by MtlFire View Post
Same name, same resort, same use year, same membership number, both bought direct from Disney. Contract is the same, but one ends in .0 and the other in .1 which I assume is normal.
This is how ours is, except we have two different home resorts. AKV contract ends in .0, BLT contract ends in .1. We only get one of the all the mailings.
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Old 11-02-2012, 11:14 AM   #6
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I have never got additional copies of anything after adding on in the same use year and that should not happen. We did for a while get double copies of things after purchasing a contract in the resale market with a different use year and member number. Eventually, they ceased sending double copies of things (each use year does continue to get its own annual reports/statements)
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Old 11-02-2012, 11:33 AM   #7
TiffBiff
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I only get 1 copy of everything and I have 2 different membership numbers, 2 different home resorts (SSR & AKV) & 2 different use years.
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Old 11-02-2012, 11:46 AM   #8
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Thanks for the replies. That's about what I expected. I'll wait a few days and try a 4th call with the confidence to insist that it isn't normal.
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Old 11-02-2012, 08:59 PM   #9
wishicouldgomoreofte
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I'd say talk to member accounting and/or member administration. Express your concern about the cost increasing member dues.
As many have stated, it isn't the usual. Could be the MS people telling you that just don't know what to do, and don't want to bother to find out.
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Old 11-03-2012, 08:57 AM   #10
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We get 2 copies. One in my name and one in DWs name. It has been this way even when we had one contract. I have never bothered to change it.
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Old 11-07-2012, 09:04 PM   #11
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I get two mailings, both in my name. We have 200 SSR points with a June UY that we bought directly form Disney in 2005. We bought 200 more SSR points with a June UY through resale last year. The contract # is the same the only differentiation is that the original disney contract ends in a .0, the resale ends in a .1.

Its kind of annoying, but it will be nice if they ever send out any swag ever again
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Old 11-09-2012, 11:15 AM   #12
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I have multiple contracts and get multiple mailings also.
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Old 11-16-2012, 09:05 PM   #13
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we also get two copies one for myself and one for dh only one contract one resort
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Old 11-16-2012, 09:30 PM   #14
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We get 2 copies too; one for DH and one in my name.
I agree with the pp...it is such a waste of money (including the postage)....our money.
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Old 11-17-2012, 09:45 AM   #15
scootert
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Originally we got 2 copies - one in my name, the other in DH's. Believe I talked with admin or accounting to change to one copy.
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