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Old 10-23-2012, 07:21 AM   #46
tfc3rid
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I purchased a DVC AP in August and activated it then... I've bought a voucher for my wife to use a PAP...

Trying to read through this thread, if I did not activate and use my pass, I may have been able to upgrade but since it is active, I can't upgrade it...

Am I reading that correctly?
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Old 10-23-2012, 07:43 AM   #47
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Quote:
Originally Posted by tfc3rid View Post
I purchased a DVC AP in August and activated it then... I've bought a voucher for my wife to use a PAP...

Trying to read through this thread, if I did not activate and use my pass, I may have been able to upgrade but since it is active, I can't upgrade it...

Am I reading that correctly?
According to internal policies which have been quoted here, if your active AP originally cost $399 or more it is not eligible for an upgrade. However there have been many reports of members successfully receiving upgrades on those passes. I would file this under the heading of "never hurts to ask."
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Old 10-23-2012, 10:11 AM   #48
miste76
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Just returned from our trip... never thought this thread would have gone so far!!!!

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Did you go to the international gateway or the front of Epcot?
Thanks?
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This was done at the international gateway.
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Old 10-23-2012, 10:13 AM   #49
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This is a big win for many of us. They changed their processes to accomodate the members that had purchased the vouchers already. Class act by DVC.
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Old 10-23-2012, 10:53 AM   #50
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Originally Posted by sgtpet View Post
This is a big win for many of us. They changed their processes to accomodate the members that had purchased the vouchers already. Class act by DVC.
Agreed. They didn't have to do it at all, so it was a great way to start our trip. It saved us a bunch of money and gave us some pixie dust on day 1.
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Old 10-23-2012, 12:28 PM   #51
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Agreed. They didn't have to do it at all, so it was a great way to start our trip. It saved us a bunch of money and gave us some pixie dust on day 1.
Indeed this is definitely a pleasant surprise for many. But am I to believe that some people did the voucher upgrade while visiting wdw these past 3 weeks as well as able to upgrade over the phone? And am I also to believe that some that activated their dvc ap prior to this promotion are also able to upgrade when returning between now n end of year, but anyone that has an active dvc just prior to promo that cant be there between now and end of year can't get this upgrade....
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Old 10-23-2012, 04:40 PM   #52
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Another happy customer. Purchased AP early September, got vouchers, learned of October promotion - thought shoot. No problem, on Thursday we upgraded to PAP, and got a Disney Gift Card for the difference (we had originally paid $425 a pass). The CM acted like giving the credit was standard practice - I didn't even have to try to put on the charm. No problem at all.
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Old 10-24-2012, 10:19 AM   #53
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Add me to the list of happy DVCers. I had purchased AP vouchers before the price increase and Disney ticketing just upgraded the vouchers to PAPs and refunded my credit card the $42 difference. It was easy peasy, I'm very impressed.
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Old 10-24-2012, 12:04 PM   #54
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Originally Posted by Missyrose View Post
Add me to the list of happy DVCers. I had purchased AP vouchers before the price increase and Disney ticketing just upgraded the vouchers to PAPs and refunded my credit card the $42 difference. It was easy peasy, I'm very impressed.
Did you do this over the phone? If so, what number did you call?
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Old 10-24-2012, 02:13 PM   #55
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Did you do this over the phone? If so, what number did you call?
I did this over the phone using 407-566-4985. I was worried I'd have to get a supervisor or something but the ticket services agent knew exactly what he was doing.
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Old 10-24-2012, 02:55 PM   #56
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Originally Posted by Missyrose View Post
I did this over the phone using 407-566-4985. I was worried I'd have to get a supervisor or something but the ticket services agent knew exactly what he was doing.
Thanks so much, Missyrose! I think I will try to avoid any potential problems when we go get there by trying to do it over the phone now.
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Old 10-24-2012, 02:56 PM   #57
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Originally Posted by jekjones1558 View Post
Thanks so much, Missyrose! I think I will try to avoid any potential problems when we go get there by trying to do it over the phone now.
Let us know how your experience goes. This is great information for all of us in this situation.
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Old 10-24-2012, 03:18 PM   #58
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I purhcase AP vouchers back in May before the price increase and I would like to upgrade them to the PAP. I just tried calling WDW ticketing and they said I have to member services, I called member servies and they told me I could not to it over the phone.
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Old 10-24-2012, 03:39 PM   #59
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Quote:
Originally Posted by miste76 View Post
We purchased our AP's (family of 4) back in June - prior to the price increase. When the new $399 special price was released a few weeks ago for a premium AP... We tried (unsuccessfully) to exchange or cancel our original purchase. We called DVC, guest relations and the ticketing phone numbers, but always received the same response... "Tickets are non-refundable."

This morning, when we arrived at EPCOT... I tried one last time at guest relations - and without any hassle - I was able to exchange the original purchased voucher for the DVC PAP and get $110 refund (original AP's were for 2 adults & 2 children.)
I am so bummed! I didn't think to ask and try "live", I called prior as well and was told no. not due to it being non refundable but due to the fact I'd paid more than the new premium pass was selling for. And now I'm home. WAH!

Congrats, that is wonderful.
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Old 10-24-2012, 03:42 PM   #60
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Let us know how your experience goes. This is great information for all of us in this situation.
Well I did not have the easy time that Missyrose had. I was transferred back and forth multiple times. No one seemed to know who should handle this. I finally ended up with DVC Member Services. Once I got to them it was 25 minutes while the CM got instructions on what to do. I was given a "refund details number" that I must give to Guest Services when I get to WDW. I need to give my vouchers, by DVC card, my ID and the credit card I used to purchase the APs back in May. I will be given PAPs to replace the APs and a refund on my credit card. So I don't know whether this will speed things up at Guest Services or not. It was worth a try, I guess.
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