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Old 10-09-2012, 07:31 PM   #1
sazzifrazz
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DME messed up!

I originally booked POFQ. We then decided to change to WL. I called Disney and switched about 3 weeks ago. The very next day my DME envelope arrived with vouchers and yellow luggage tags for POFQ. I called Disney and they assured me that my new, updated stuff would be arriving soon. I waited...and waited. We leave Friday! i called today, and Disney gave me the phone number to DME. The woman on the phone told me that they did indeed have my updated resort and that my stuff was mailed out Sept 22. I have not received it. She told me it was not a problem, that I should just hand my Jet Blue luggage claim tags to DME and they will get my luggage as usual and deliver them to WL. I don't know...Im not too confident. I asked if they could just resend my stuff but the lady said its not enough time. IMO it should be over-nighted to me. This is not an error on my part.
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Old 10-09-2012, 07:34 PM   #2
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I've used DME plenty without any kind of tags and just provided my baggage claim ticket My luggage always shows up, easy peasy. The tags aren't necessary although the make it easier on DME. Have a great trip!
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Old 10-09-2012, 07:36 PM   #3
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For our April trip we switched resorts at the last minute and I wasn't sure if my new DME tags would come in time. The CM I spoke to said we could use the original yellow tags and just cross out the resort on the tag and write our new resort on there. In the end our new tags came so I didn't have to do that. Maybe you could call again and see if they are still offering that as an option.
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Old 10-09-2012, 07:52 PM   #4
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If your reservation number is the same then the bar code on the DME tags will send your luggage to the new resort.

1 - If it will make you feel better you can cross off the old resort and write in the new one - just be sure not to interfere with the bar code.

2- You can also skip the yellow tags and give your bag claim checks and a description of your bags to the DME desk when you check in and they will still transport your bags.

3.- You can just skip the luggage delivery feature of DME and get your own bags from the carosel and bring them with you . The driver will store them under the bus. You will have to have them held by bell services if your room isn't ready though and this means additional tipping.
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Old 10-09-2012, 08:06 PM   #5
sazzifrazz
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the number is not the same. We land at 6:30 PM so that gives plenty of time for them to get our luggage and deliver it before bedtime.
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Old 10-09-2012, 08:17 PM   #6
sam_gordon
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Actually, you don't know that DME messed up. If they're telling the truth, the POSTAL SERVICE messed up.

Your options are above. Do whichever makes you feel more comfortable. Speaking for me, I'd turn my airline luggage tags over to Disney and let them deal with it.
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Old 10-09-2012, 08:18 PM   #7
LilyWDW
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Quote:
Originally Posted by sazzifrazz View Post
I originally booked POFQ. We then decided to change to WL. I called Disney and switched about 3 weeks ago. The very next day my DME envelope arrived with vouchers and yellow luggage tags for POFQ. I called Disney and they assured me that my new, updated stuff would be arriving soon. I waited...and waited. We leave Friday! i called today, and Disney gave me the phone number to DME. The woman on the phone told me that they did indeed have my updated resort and that my stuff was mailed out Sept 22. I have not received it. She told me it was not a problem, that I should just hand my Jet Blue luggage claim tags to DME and they will get my luggage as usual and deliver them to WL. I don't know...Im not too confident. I asked if they could just resend my stuff but the lady said its not enough time. IMO it should be over-nighted to me. This is not an error on my part.
The person on the phone was correct. Just take your claim tags to the desk and they will collect your luggage. It is done all the time. Nothing at all to worry about.
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Old 10-09-2012, 08:18 PM   #8
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Quote:
Originally Posted by sazzifrazz View Post
the number is not the same. We land at 6:30 PM so that gives plenty of time for them to get our luggage and deliver it before bedtime.
As far as timing, don't forget, the estimated time is 70-90 minutes from plane arrival to getting to your resort. Your luggage generally shows up within 3 hours of check in at the resort. So your luggage should be there before 11. I don't know if that's before your bedtime or not, but something to keep in mind.
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