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Old 10-09-2012, 10:37 AM   #91
Ferb, I know what we're going to do today! Yes, I'm a middle aged guy that loves Disney
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Originally Posted by GillianP1301 View Post
I guess we can all guess and speculate all we want about how long we think an upgrade should take and the bottom line is it will take as long as it takes.

BUT, there is no excuse for poor communication amongst the staff. If they are supposed to keep swimping the card for meals, then every person on shift should know that. That to me is a big blunder, Disney or otherwise.

So I'm curious, what ended up happening? Did the confusion get cleared and your card swiped? If not, what was the expectation, that you would pay OOP and then submit for reimbursment?
We also dont know how much of that is CM's just not paying attention when they are told something.. Having to deal with employees, some of them unless you beat them repeatedly over the head with something about a million times, it just doesnt sink in.. Once it's in there, they are great lol.. But getting there in the first place sometimes...
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Old 10-09-2012, 12:54 PM   #92
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Originally Posted by kaytieeldr View Post
While I agree the response was unacceptable, it would be really great if people didn't relay unsupported assumptions - 30 days? to 'maybe' get reimbursed?

I bet if this system changeover could have been done in the wee hours of the morning, it would have been. Apparently it's going to take somewhere in the vicinity of 20 or so hours to complete; early mornings just don't last that long, and spreading it out over five or six days wouldn't work.

If you read the original post, other posts by the OP, and responses from two Cast Members - you'll see it's expected to be completed by 3 PM today.
There is NO system change that can't be done in the wee hours of the morning... it does mean you have to take the wee hours of the morning for FIVE days and you have to plan it that way all along, but that's they way it's done in critical situations or in places where they realize IT works for the company not vice versa LOL!

If my company did this folks would literally DIE so we have learned... no IT doesn't get any sleep for a week, but that's a good trade off in our view.

Disney's IT needs to be completely redone. They think "cute" is more important then "function" and then they pull stunts like this... just bizarre!
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Old 10-09-2012, 03:02 PM   #93
Hi! I'm new. :D
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I'm at BC and have had no issues using my KTTWC for charging. I'm not on the DDP, so can't comment on that.

I just want to know when I can book ressies. :D
Me DH DD (9)
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Old 10-09-2012, 08:36 PM   #94
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8:30pm EST system still down

Trying to PAY Disney almost $7K to pay off our 11 person family vacation and cannot access our reservations. STILL. Ridiculous.
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Old 10-10-2012, 10:41 AM   #95
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Originally Posted by OrangeCountyCommuter View Post
There is NO system change that can't be done in the wee hours of the morning...
OMG, you should call WDW and tell them this!!!
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Old 10-10-2012, 11:31 AM   #96
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Originally Posted by Bob NC View Post
OMG, you should call WDW and tell them this!!!
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Old 10-10-2012, 11:40 AM   #97
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Armed with this information I might be able to out score DW for once
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I Think

Since we are now past 9th,we can move on from this thread.
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