Perplexed by Dining Reservations this morning...UPDATE! - The DIS Discussion Forums

Daisybelle · 05-12-2013, 11:43 AM

I woke up at 6:55 this morning so that I could call Disneyland Dining when they opened at 7am. It was the first day I could book my BB lunch reservation and I wanted to get an 1130 spot. I got though at 7:10 and the earliest she could book me was for 1:10.

I had tried calling yesterday for our July 11th lunch reservation and was told I had to wait until today since it was the true '60 day' mark. How the heck was everything earlier then 1:10 taken already? Did I misunderstand something?

Nox54 · 05-12-2013, 01:00 PM

Through the years I've been told the "true 60 days" line as well as the "date to date" one. Last year I called "date to date" for Fantasmic Dessert and a tour and the CM said that I was lucky there were any left since they went on sale the day before.
So I'm no help but I do feel your pain.

Priory · 05-12-2013, 01:19 PM

I don't want people to lose jobs, but I really wish DLR would adopt WDW's online meal reservation system as an option. It's so nice. I assume when FP+ comes to DLR that this will too.

Daisybelle · 05-12-2013, 01:40 PM

So! I just got a call from Disneyland Dining! the woman I spoke with this morning said she had made a mistake this morning. They are on a new reservation system and this was her first day working on it.

She said she learned how to put in the specific time, remembered me and fixed it for me!! How cool is that? That's a nice little bit of

boys5times · 05-12-2013, 01:48 PM

Quote:

Originally Posted by Daisybelle

So! I just got a call from Disneyland Dining! the woman I spoke with this morning said she had made a mistake this morning. They are on a new reservation system and this was her first day working on it.

She said she learned how to put in the specific time, remembered me and fixed it for me!! How cool is that? That's a nice little bit of

That's impressive!

Astylla · 05-12-2013, 01:52 PM

As someone who works in a phone reservations department I can really appreciate that level of service. Taking ownership of something and taking the time to call back because of a mistake/misunderstanding is great service!

bumbershoot · 05-12-2013, 01:55 PM

Quote:

Originally Posted by Astylla

As someone who works in a phone reservations department I can really appreciate that level of service. Taking ownership of something and taking the time to call back because of a mistake/misunderstanding is great service!

Rhonna · 05-12-2013, 01:58 PM

Quote:

Originally Posted by Daisybelle

So! I just got a call from Disneyland Dining! the woman I spoke with this morning said she had made a mistake this morning. They are on a new reservation system and this was her first day working on it.

She said she learned how to put in the specific time, remembered me and fixed it for me!! How cool is that? That's a nice little bit of

Joining the happy dance with you!

ronandannette · 05-12-2013, 02:13 PM

Quote:

Originally Posted by Daisybelle

So! I just got a call from Disneyland Dining! the woman I spoke with this morning said she had made a mistake this morning. They are on a new reservation system and this was her first day working on it.

She said she learned how to put in the specific time, remembered me and fixed it for me!! How cool is that? That's a nice little bit of

Good for you - I agree that she deserves a

. I was thinking though after your first post that maybe all the times were filled with e-mail requests...I used this method to book just the other day and was amazed at how fast the response time was. I only even tried it because I'd been on hold for 10+ minutes (Disney Dining IS NOT a toll-free number) and decided not to wait. I got my confirmation e-mail back inside 5 minutes so I'm guessing there are separate people doing that than the phone reps.

Daisybelle · 05-12-2013, 02:19 PM

Quote:

Originally Posted by ronandannette

Good for you - I agree that she deserves a

. I was thinking though after your first post that maybe all the times were filled with e-mail requests...I used this method to book just the other day and was amazed at how fast the response time was. I only even tried it because I'd been on hold for 10+ minutes (Disney Dining IS NOT a toll-free number) and decided not to wait. I got my confirmation e-mail back inside 5 minutes so I'm guessing there are separate people doing that than the phone reps.

That's what I had thought the issue was. Everyone emailing instead of calling!

And I agree. That's some mighty impressive customer service. It made my day!

Mrs. Ciz · 05-12-2013, 03:18 PM

I learned something new reading this thread! I did not know I could email DL to make my dining reservations. Just got my email confirmation back - Blue Bayou, July 2 at 12:30...so easy. OP, I'm glad they called you back with the time you really wanted.

ronandannette · 05-12-2013, 03:23 PM

Quote:

Originally Posted by Mrs. Ciz

I learned something new reading this thread! I did not know I could email DL to make my dining reservations. Just got my email confirmation back - Blue Bayou, July 2 at 12:30...so easy. OP, I'm glad they called you back with the time you really wanted.

So much easier than over the phone!! And with everything in writing there's no guess work that you're getting exactly what you asked for. LOVING it!!

PinkBudgie · 05-12-2013, 04:13 PM

Quote:

Originally Posted by ronandannette

So much easier than over the phone!! And with everything in writing there's no guess work that you're getting exactly what you asked for. LOVING it!!

I called Disney Dining yesterday and because of the new computer system, it took a while to make one reservation. She has someone come over and help her and there did seem to be some confusion about how to find the times.

This current confusion aside, because of the newness of it, I like calling rather than emailing and finding out right away what times are available and picking a second choice if need be.

AC7179 · 05-12-2013, 04:21 PM

Can you use the phone reservations if you're staying on site via a third party?

ronandannette · 05-12-2013, 06:02 PM

Quote:

Originally Posted by AC7179

Can you use the phone reservations if you're staying on site via a third party?

It doesn't matter at all*** where you're staying - they don' ask. You don't need to be "staying" anywhere as I'm sure tons of locals make ADR's. The only necessity is that the date you're requesting be 60 days or less away from the date you contact them.

***Someone with more expertise may comment if there is some kind of advantage/discount to be had by staying on-site but maybe you have to ask for it as they really don't ask where you're staying.

05-12-2013, 11:43 AM	#1
Daisybelle You don't have to go fast, you just have to go Join Date: May 2008 Location: Oregon Posts: 550	Perplexed by Dining Reservations this morning...UPDATE! I woke up at 6:55 this morning so that I could call Disneyland Dining when they opened at 7am. It was the first day I could book my BB lunch reservation and I wanted to get an 1130 spot. I got though at 7:10 and the earliest she could book me was for 1:10. I had tried calling yesterday for our July 11th lunch reservation and was told I had to wait until today since it was the true '60 day' mark. How the heck was everything earlier then 1:10 taken already? Did I misunderstand something? __________________ & DD(18!) Last edited by Daisybelle; 05-12-2013 at 01:42 PM.

05-12-2013, 01:00 PM	#2
Nox54 I chase my vinyl dreams. Join Date: Aug 2011 Location: Boogie Wonderland Posts: 263	Through the years I've been told the "true 60 days" line as well as the "date to date" one. Last year I called "date to date" for Fantasmic Dessert and a tour and the CM said that I was lucky there were any left since they went on sale the day before. So I'm no help but I do feel your pain. __________________

05-12-2013, 01:40 PM	#4
Daisybelle You don't have to go fast, you just have to go Join Date: May 2008 Location: Oregon Posts: 550	Update! So! I just got a call from Disneyland Dining! the woman I spoke with this morning said she had made a mistake this morning. They are on a new reservation system and this was her first day working on it. She said she learned how to put in the specific time, remembered me and fixed it for me!! How cool is that? That's a nice little bit of __________________ & DD(18!)

05-12-2013, 01:52 PM	#6
Astylla Disney Fanatic Join Date: Oct 2011 Posts: 398	As someone who works in a phone reservations department I can really appreciate that level of service. Taking ownership of something and taking the time to call back because of a mistake/misunderstanding is great service! __________________

05-12-2013, 03:18 PM	#11
Mrs. Ciz Mouseketeer Join Date: Feb 2011 Location: Mid-Atlantic Region Posts: 378	I learned something new reading this thread! I did not know I could email DL to make my dining reservations. Just got my email confirmation back - Blue Bayou, July 2 at 12:30...so easy. OP, I'm glad they called you back with the time you really wanted. __________________ Grew up a Disneyland Girl! DL: Too many times to count growing up, DL: Jr. High Grad Trip 1980, WDW: Summer 1983, DL: New Year's Eve 1989, WDW: August 1995, DLR: Christmas 2001, DLR: June 2003, WDW: July 2010, WDW: Dec 2011

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05-12-2013, 01:19 PM	#3
Priory Mouseketeer Join Date: Sep 2010 Posts: 184	I don't want people to lose jobs, but I really wish DLR would adopt WDW's online meal reservation system as an option. It's so nice. I assume when FP+ comes to DLR that this will too.

05-12-2013, 04:21 PM	#14
AC7179 DIS Veteran Join Date: Mar 2004 Posts: 1,738	.... Can you use the phone reservations if you're staying on site via a third party?

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