10-30-2012, 07:37 AM
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Earning My Ears
Join Date: May 2012
Posts: 67
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Faulty Goods
just wondered if anyone could point me in the right direction please, when we were at DLP the daughter bought a polly pocket style cinderella set out of her spending money out of the Disney store. On getting home she opened it and the arm is broken off the doll and I just wondered if anyone knew who would be the right people to try and contact for a replacement as she is heartbroken
thanks
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10-30-2012, 08:37 AM
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#2 |
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need a like button
Join Date: Jan 2007
Location: Somerset (South West England)
Posts: 5,530
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I would try your local Disney store or emailing Disneyland Paris x
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10-30-2012, 04:46 PM
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#3 |
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Was told off for sliding down the banister at the SL
South Africa or California for me Popped to the Boots 
Join Date: Jul 2004
Location: Kent, UK
Posts: 23,745
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On the back of one of your receipts usually has an email address for merchandise, email them using that. I have done so twice & can't fault the service. One time they just sent a new product and the other time I had to mail them the faulty one and they replaced in including the postage.
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 Nikki Trips: DLRP - Hotel Cheyenne, October, 1994, DLRP - Hotel New York, October, 1998, DLRP - Hotel New York, June, 1999, DLRP - Sequoia Lodge, October, 1999, DLRP - Hotel New York, October, 2000, DLRP - Sequoia Lodge, October, 2001, Walt Disney Studios preview, February, 2002, DLRP - Hotel Cheyenne, August, 2002, New York City, Easter 2004, DLRP - Hotel New York, August, 2004, DLRP - Day trip, November, 2004, DLRP - Day trip, September, 2005, DLRP - Sequoia Lodge, Easter 2007, DLRP - Kyriad, June 2007 DLRP - Sequoia Lodge, June 2009 DLRP - Day trip, November 2009 New York City, February 2010 DLRP - Disneyland Hotel, June 2010 DLRP - Sequoia Lodge, September 2010 Stratosphere Hotel, Las Vegas, October 2010 DLRP - Day trip, January 2011, DLRP - Sequoia Lodge, August 2011, DLRP - Day trip, January 2012, DLRP - Sequoia Lodge, June 2012, DLRP - Santa Fe, November 2012, |
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10-31-2012, 03:47 AM
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#4 |
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Earning My Ears
Join Date: May 2012
Posts: 67
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thanks will try and dig the receipt out
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10-31-2012, 05:21 AM
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#5 |
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Was told off for sliding down the banister at the SL
South Africa or California for me Popped to the Boots
Join Date: Jul 2004
Location: Kent, UK
Posts: 23,745
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Just had a look in my emails the address is: dlp.mail.order@disney.com
Would have posted it before but didn't know I still had the email. Try and include as much information as you can such as barcode etc.
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Nikki Trips: DLRP - Hotel Cheyenne, October, 1994, DLRP - Hotel New York, October, 1998, DLRP - Hotel New York, June, 1999, DLRP - Sequoia Lodge, October, 1999, DLRP - Hotel New York, October, 2000, DLRP - Sequoia Lodge, October, 2001, Walt Disney Studios preview, February, 2002, DLRP - Hotel Cheyenne, August, 2002, New York City, Easter 2004, DLRP - Hotel New York, August, 2004, DLRP - Day trip, November, 2004, DLRP - Day trip, September, 2005, DLRP - Sequoia Lodge, Easter 2007, DLRP - Kyriad, June 2007 DLRP - Sequoia Lodge, June 2009 DLRP - Day trip, November 2009 New York City, February 2010 DLRP - Disneyland Hotel, June 2010 DLRP - Sequoia Lodge, September 2010 Stratosphere Hotel, Las Vegas, October 2010 DLRP - Day trip, January 2011, DLRP - Sequoia Lodge, August 2011, DLRP - Day trip, January 2012, DLRP - Sequoia Lodge, June 2012, DLRP - Santa Fe, November 2012, |
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