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Old 10-02-2012, 01:28 PM   #16
Tiger926
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Originally Posted by North of Mouse View Post
Sorry, but I will disagree ( to say ALL BRANDS, ALL APPLIANCES ARE JUNK, no way). You sound bitter, must have had some seriously bad luck. We bought a new Samsung Steam FL, Samsung 2Dr. 2 Drawer refrigerator, and have had them a couple years, plus had a FL before, and have had no problems whatsoever. Our dishwasher and freezer are several years older, still no problems. True, there are lemons in every type appliance, but to say that across the board is not the case. We have never bought extended warranties, and have been told by more than one honest salesman that it was usually a waste of money (but a BIG moneymaker for the company). If a person was nervous, it would be better to put the money spent for the warranty aside in case of needed repair, and remember you do have some warranty anyway.
Just like the person you quoted made a generalization, so are you about extended warranties.

Not all extended warranties are bad at all, and especially today when even yes your $2,000 Bosch dishwasher is not as well made as it used to be, extended warranties can be well worth the money, dependent upon a host of factors.

Hubby is a numbers man as he's a banker, and he used to be the accounting manager at a furniture superstore, so he paid all of the bills to the vendors for the appliances, as well as can tell you how much extended warranties actually cost, as well as tell you what brands are the most reliable. We have extended warranties on all of our appliances as we did our homework. Will it save money over the cost of buying a new appliance? Depends upon how long we keep them the warranties - our appliances are new, and so a short time of extended warranties will be worth it for us. We have an $1100.00 dishwasher that is highly rated, yet there is an intermittent leak that no one can figure out. Doesn't cost us a cent for service calls, and the extended warranty is not that much per year, so we are good.

Repairs even on minor items are ridiculously priced, as that is where the company makes their money. A service call to check the seal on our washer costs $75.00 just for them to walk in the door, not to mention the actual repair parts and labour.

Today's appliances, even the more expensive and higher end brands do not last anywhere near as long as they used to. Nevermind the salespeople who actually make commission from selling the warranties, but speak to the repair people or the actual appliance vendors to get accurate info about the life of your appliances.

The prices the OP was quoted are ridiculously high, so I wouldn't purchase those plans, but other less costly plans that also include maintenance may be well worth the money.

Tiger

Last edited by Tiger926; 10-02-2012 at 01:34 PM.
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Old 10-02-2012, 03:52 PM   #17
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Just like the person you quoted made a generalization, so are you about extended warranties.

Not all extended warranties are bad at all, and especially today when even yes your $2,000 Bosch dishwasher is not as well made as it used to be, extended warranties can be well worth the money, dependent upon a host of factors.

Hubby is a numbers man as he's a banker, and he used to be the accounting manager at a furniture superstore, so he paid all of the bills to the vendors for the appliances, as well as can tell you how much extended warranties actually cost, as well as tell you what brands are the most reliable. We have extended warranties on all of our appliances as we did our homework. Will it save money over the cost of buying a new appliance? Depends upon how long we keep them the warranties - our appliances are new, and so a short time of extended warranties will be worth it for us. We have an $1100.00 dishwasher that is highly rated, yet there is an intermittent leak that no one can figure out. Doesn't cost us a cent for service calls, and the extended warranty is not that much per year, so we are good.

Repairs even on minor items are ridiculously priced, as that is where the company makes their money. A service call to check the seal on our washer costs $75.00 just for them to walk in the door, not to mention the actual repair parts and labour.

Today's appliances, even the more expensive and higher end brands do not last anywhere near as long as they used to. Nevermind the salespeople who actually make commission from selling the warranties, but speak to the repair people or the actual appliance vendors to get accurate info about the life of your appliances.

The prices the OP was quoted are ridiculously high, so I wouldn't purchase those plans, but other less costly plans that also include maintenance may be well worth the money.

Tiger
Actually, you are making a generalization by saying, and I quote, "Today's appliances, even the more expensive and higher end brands do not last anywhere near as long as they used to". I have 45 years experience with all types of appliances, and I can't speak for people I do not know, but I can speak for ourselves, friends, families, that I do know. I can't think of any that have had big problems, a few bought lemons (which I said before does happen) but that is resolved in the initial warranty period.

The appliances that we have had, and now have are just as good as when we first bought, actually they are better (ours) because of great features and energy savings.

Again, as I said, because you *do* get an initial warranty period (with purchase) that under most conditions it is better to set aside the money paid for warranties and not buy it. We have saved $$'s that way, but everyone has an opinion, and lots of people will choose to buy the warranties regardless.

I will agree that just buying *top of the line* will not guarantee you have bought the best product - again, all can have lemons.
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Old 10-02-2012, 04:24 PM   #18
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Originally Posted by North of Mouse View Post
Actually, you are making a generalization by saying, and I quote, "Today's appliances, even the more expensive and higher end brands do not last anywhere near as long as they used to". I have 45 years experience with all types of appliances, and I can't speak for people I do not know, but I can speak for ourselves, friends, families, that I do know. I can't think of any that have had big problems, a few bought lemons (which I said before does happen) but that is resolved in the initial warranty period.

The appliances that we have had, and now have are just as good as when we first bought, actually they are better (ours) because of great features and energy savings.

Again, as I said, because you *do* get an initial warranty period (with purchase) that under most conditions it is better to set aside the money paid for warranties and not buy it. We have saved $$'s that way, but everyone has an opinion, and lots of people will choose to buy the warranties regardless.

I will agree that just buying *top of the line* will not guarantee you have bought the best product - again, all can have lemons.
No generalization at all - that is from vendors (hubby heard this from Whirlpool, Samsung, etc), repair and salespeople.

Today's appliances have computer chips and circuit boards, that your 45 year old appliances didn't have. We have an 8 month old over the range microwave that has had a defective circuit board since a few months out of the box. My parents had an over the range microwave that was older than me that did not have any computerized circuit board in it (rotary dial controls), and it lasted forever. Repair man told us that today's circuit boards even in very expensive, highly rated appliances are mass produced and so they can't guarantee reliability, and that is very problematic.

This is why extended appliance warranties are so prevalent these days. Sure appliances are more energy efficient, but there are also more computer parts such as circuit boards and digital displays.

So many appliances used to be made in USA, and that has been way cut down as well (I think one Whirlpool/Maytag plant left in USA), so with mass production outside of the USA, you have the prevalence for more issues.

Hubby was told that if a higher end fridge purchased today lasts over 10 years, then that is out of the ordinary. Yet your fridge from 45 years ago was built to last 25+ years as the parts that went into those appliances were of better quality and workmanship.

It is great that you have not had many issues with your appliances. We come from a restaurant family and even with high end brands like Sub Zero and Jenn Air, there have been issues with things like circuit boards and fans, as these are areas where the companies cheapen out. So the outer appearance of the appliance is rock solid, but the inner workings may be problematic.

OP is doing well to research her options with extended warranties on her appliances.

Tiger
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Old 10-02-2012, 08:02 PM   #19
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No generalization at all - that is from vendors (hubby heard this from Whirlpool, Samsung, etc), repair and salespeople.

Today's appliances have computer chips and circuit boards, that your 45 year old appliances didn't have. We have an 8 month old over the range microwave that has had a defective circuit board since a few months out of the box. My parents had an over the range microwave that was older than me that did not have any computerized circuit board in it (rotary dial controls), and it lasted forever. Repair man told us that today's circuit boards even in very expensive, highly rated appliances are mass produced and so they can't guarantee reliability, and that is very problematic.

This is why extended appliance warranties are so prevalent these days. Sure appliances are more energy efficient, but there are also more computer parts such as circuit boards and digital displays.

So many appliances used to be made in USA, and that has been way cut down as well (I think one Whirlpool/Maytag plant left in USA), so with mass production outside of the USA, you have the prevalence for more issues.

Hubby was told that if a higher end fridge purchased today lasts over 10 years, then that is out of the ordinary. Yet your fridge from 45 years ago was built to last 25+ years as the parts that went into those appliances were of better quality and workmanship.

It is great that you have not had many issues with your appliances. We come from a restaurant family and even with high end brands like Sub Zero and Jenn Air, there have been issues with things like circuit boards and fans, as these are areas where the companies cheapen out. So the outer appearance of the appliance is rock solid, but the inner workings may be problematic.

OP is doing well to research her options with extended warranties on her appliances.

Tiger
Guess you aren't really reading my posts - actually I'm not stuck back 45 years ago, we update our appliances usually about every 10 yrs. or so no matter how good they're performing for the energy savings and updated lines. Our new appliances are performing as good as any. We, too, do our research and just like your hubby hears, and is told, things by repair/salesmen, etc. so do we. Your mind is made up because of what your hubby is told, and so is ours made up by what we are told, also experience. I'll not post anymore to your posts on this thread, it's going nowhere fast. This is beyond what the OP asked for anyway and has been side tracked. Enjoy all your *insider* knowledge, and we'll continue with what has been proven to work for us.

OP, I wish you the best decision on the warranty issue based on your own feelings/needs.

Last edited by North of Mouse; 10-02-2012 at 08:10 PM.
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Old 10-02-2012, 10:37 PM   #20
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There is more profit in the extended warranty than the washer or dryer for the retailer. I have never purchased an extended warranty. I have only had two items go bad that an extended warranty would have fixed. I had a couple of capacitors pop on the power supply in my tv. I fixed that myself for $18. I replaced a board on our GE fridge myself for $120.

If you play the averages you would be better off not getting the extended warranty and putting a portion of what the warranty would have cost you into a appliance repair fund.
That's a good idea.

Basically, when a person buys an extended warranty, they are betting that the item will break. The company is betting that it won't. But these companies know their products. They also employ people to analyze whether they're making money on their extended warranties, and of course they are or they wouldn't offer them. That's the way all insurance works.

Which doesn't mean that people won't occasionally "beat the house" (haha, I'm watching Vegas right now ) but the average consumer just doesn't. The fact that people on this thread have used their warranties doesn't change that. In the long run, the house always wins.

So I won't play their game, if I can afford not to- meaning I can afford to replace/fix the appliance. I do realize that not everyone can.
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Old 10-03-2012, 05:53 AM   #21
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Guess you aren't really reading my posts - actually I'm not stuck back 45 years ago, we update our appliances usually about every 10 yrs. or so no matter how good they're performing for the energy savings and updated lines. Our new appliances are performing as good as any. We, too, do our research and just like your hubby hears, and is told, things by repair/salesmen, etc. so do we. Your mind is made up because of what your hubby is told, and so is ours made up by what we are told, also experience. I'll not post anymore to your posts on this thread, it's going nowhere fast. This is beyond what the OP asked for anyway and has been side tracked. Enjoy all your *insider* knowledge, and we'll continue with what has been proven to work for us.

OP, I wish you the best decision on the warranty issue based on your own feelings/needs.
Ummm...ok then...

Good luck OP in your extended warranty research.

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Old 10-03-2012, 08:12 AM   #22
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Tiger926 keep drinking the kool-aid.

You say extended warranties are prevalent because circuit boards break. Last time I saw statistics less then half of consumers purchase one. The issues is retailers, who make little profit on the item, are making salespeople push the profitable warranties.

You bring up an example of your Bosh dishwasher. The unit comes with a manufacturers warranty, parts and labor, for an entire year. Circuit boards are covered for 5 years (parts). Intelligent consumers listen to publications like Consumers Reports and just say no.

You talked about appliances lasting 25 years. Why don't you price out an extended warranty for years 11-25? See what the warranty company wants to charge you after 5 years, assuming they'll even cover the item.

I'll give you an exception. You decide to buy an item which is know to be less then reliable. You buy it because it best fits the space, has some feature you can't live without or because you want to be the first on block to buy a XXXXX TV set. A new type of TV set, big screen but without a track record.

Mass production doesn't mean lower quality. Using plastic parts instead of metal parts might.

Computer program in a circuit board? If the problem is with the software it will affect every item and will led to a recall.

I'll concede the computerization means your local repairman might not be able to repair the unit. The cost to replace a circuit board isn't cheap. Fortunately the better manufactures extend the warranty for those parts so consumers don't have to purchase an extended warranty.

Some credit cards double the mfg warranty. They can do that because a unit which doesn't break during the warranty period is unlikely to break in the second year.
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Old 10-03-2012, 08:58 AM   #23
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Tiger926 keep drinking the kool-aid.

You say extended warranties are prevalent because circuit boards break. Last time I saw statistics less then half of consumers purchase one. The issues is retailers, who make little profit on the item, are making salespeople push the profitable warranties.

You bring up an example of your Bosh dishwasher. The unit comes with a manufacturers warranty, parts and labor, for an entire year. Circuit boards are covered for 5 years (parts). Intelligent consumers listen to publications like Consumers Reports and just say no.

You talked about appliances lasting 25 years. Why don't you price out an extended warranty for years 11-25? See what the warranty company wants to charge you after 5 years, assuming they'll even cover the item.

I'll give you an exception. You decide to buy an item which is know to be less then reliable. You buy it because it best fits the space, has some feature you can't live without or because you want to be the first on block to buy a XXXXX TV set. A new type of TV set, big screen but without a track record.

Mass production doesn't mean lower quality. Using plastic parts instead of metal parts might.

Computer program in a circuit board? If the problem is with the software it will affect every item and will led to a recall.

I'll concede the computerization means your local repairman might not be able to repair the unit. The cost to replace a circuit board isn't cheap. Fortunately the better manufactures extend the warranty for those parts so consumers don't have to purchase an extended warranty.

Some credit cards double the mfg warranty. They can do that because a unit which doesn't break during the warranty period is unlikely to break in the second year.
I base whether or not to buy the extended warranty based on the product and the cost of the warranty versus the cost of the product. For example, last year I bought a $1000 3D TV. The 5 year extended warranty was about $100. 10% of the cost of the product seems reasonable to me for peace of mind.

Extended warranties are much like insurance policies. If you buy them and you do not use them, then it was essentially a waste of money. However if something breaks then you are glad you purchased one.

You also have to be careful with manufacturers warranties. Most of the time, they only cover parts and not labor. When fixing anything, it is the Labor that is expensive, not the parts. Often times you are better off buying a brand new item compared to having a broken one fixed, even if the item is under a manufacturer's warranty.

One final advantage is that, in my case, if something breaks, DW knows who to call. She does not have to search through companies to find a reputable repair shop. She just calls the number listed in the warranty. Granted, I could do the research, but I am often too busy to deal with it and we usually play phone tag trying to nail down a convenient time when the repair person can come out to the house.
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Old 10-03-2012, 09:28 AM   #24
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That's a good idea.

Basically, when a person buys an extended warranty, they are betting that the item will break. The company is betting that it won't. But these companies know their products. They also employ people to analyze whether they're making money on their extended warranties, and of course they are or they wouldn't offer them. That's the way all insurance works.

Which doesn't mean that people won't occasionally "beat the house" (haha, I'm watching Vegas right now ) but the average consumer just doesn't. The fact that people on this thread have used their warranties doesn't change that. In the long run, the house always wins.

So I won't play their game, if I can afford not to- meaning I can afford to replace/fix the appliance. I do realize that not everyone can.
I agree! That's what we tell the salesmen - if we thought it would be breaking after the initial company warranty, we wouldn't be buying their product, period. We do research, talk to different salesmen/stores, then purchase. Has worked for 45 years - just lucky, maybe, who knows!!
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Old 10-03-2012, 10:15 AM   #25
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I base whether or not to buy the extended warranty based on the product and the cost of the warranty versus the cost of the product. For example, last year I bought a $1000 3D TV. The 5 year extended warranty was about $100. 10% of the cost of the product seems reasonable to me for peace of mind.
I guess it makes sense if it buys you peace of mind BUT...the fact that the warranty is so cheap suggests the chance of the product breaking after the mfg warranty but before the expiration of the extended warranty is small. Price was larger then the need for the warranty might be greater. OR it would suggest buying a different set.
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You also have to be careful with manufacturers warranties. Most of the time, they only cover parts and not labor. When fixing anything, it is the Labor that is expensive, not the parts. Often times you are better off buying a brand new item compared to having a broken one fixed, even if the item is under a manufacturer's warranty.
No. No and No. Warranty generally covers parts and labor for a period of time, parts only for a longer time and then major parts (such as computer board or dryer drum) for an even longer period of time. Today's TV sets are basically a screen, power supply and mother board. The cost of parts is what's expensive. Your point used to be true. Back when repairmen were actually fixing the item and not just swapping out major components. An item is covered under the mfg warranty (parts and labor). Of course you're better off having it fixed. That gives you the option of buying a new product and selling (or even giving away) the old one.

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One final advantage is that, in my case, if something breaks, DW knows who to call. She does not have to search through companies to find a reputable repair shop. She just calls the number listed in the warranty. Granted, I could do the research, but I am often too busy to deal with it and we usually play phone tag trying to nail down a convenient time when the repair person can come out to the house.
Absolutely no advantage. You can do the exact same thing by going to the mfg website and calling someone on the list.
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Old 10-03-2012, 11:05 AM   #26
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I'm just shocked that people are still shopping at Sears. It would be less painful to drop bricks on your feet or to iron your hands, than dealing with that absolute mess of a store.
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Old 10-03-2012, 11:13 AM   #27
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I'm just shocked that people are still shopping at Sears. It would be less painful to drop bricks on your feet or to iron your hands, than dealing with that absolute mess of a store.
ITA! And their products are not as good as they used to be. We replaced many of our appliances with Kenmore, because that's what my parents used to always buy. Well, we've had nothing with problems with many of them. Maybe it is just due to the "planned obsolescence" that everyone speaks of.
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Old 10-03-2012, 11:18 AM   #28
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I don't think they are worth it at those costs and for certain things they are so overpriced (like computers) that it's cheaper to buy new or repair.

I always buy them on microwaves, for some reason I have horrid luck with them. It only cost me $20 for the extended warranty on my most recent micro purchase. I've used the warranty already. Considering the part was $57 if I ordered it myself or a new microwave was over $100 the warranty paid for itself.

I don't buy the plans for cell phones, laptops and I didn't buy it on my washer, freezer etc. they have too many restrictions and most major appliances are either going to fail in the first few months when you are covered or fail past the 3-5 year mark when the extended warranty won't help anyway.
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Old 10-03-2012, 11:20 AM   #29
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Wow

We bought our appliances from a high end locally owned retailer - they charged us $40 for a 4 year warranty that covered our w/d and dishwasher. That was the best $40 we've ever spent. They fixed the dryer twice - one replacing the lid and the dishwasher at least 5 times to the tune of over $1k in repairs. It was a first generation $2k dishwasher - needless to say there were a lot of problems.

They all came with a 2 year warranty, so we had piece of mind for 6 years.

So glad we weren't face with a high warranty cost or we would've been in trouble - dh usually doesn't buy warranties, but for $40 we couldn't afford not to.

Good luck finding a deal!
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Old 10-03-2012, 12:19 PM   #30
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I don't think they are worth it at those costs and for certain things they are so overpriced (like computers) that it's cheaper to buy new or repair.

I don't buy the plans for ... laptops ...
It depends, if it is a cheap laptop then I agree, but for my Mac Air I bought it. I used to have a Mac Powerbook and had to use the AppleCare I purchased twice. With Apple, you are also paying for a service, if you have an Apple Store near you. If anything goes wrong, even if it is not strictly hardware related, you can go to the store and they will either fix it or ship it out free of charge.

Also, with electronics my rule of thumb is if the device is expensive and portable, get it. The one exception is Cell Phones. I never get one on a Cell Phone. You can get a new phone every two years and with Verizon the insurance is $7 a month. That's $168 over the life of the phone, plus the insurance has $100 deductible. That's $268. It would be only slightly more to add another phone to your account depending on when it broke. Granted you may have to change your number unless you can swap the SIM card.
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