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Old 10-12-2012, 07:20 PM   #1
*TheWigs*
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Didn't receive a confirmation email..?

We (very) recently purchased DVC points and have a 2 week June 2013 reservation at BLT. I phoned member services yesterday to add a *request* of highest floor and to make sure they added our celebration of DD 7th (Golden) Birthday. First of all, we mentioned her Birthday Celebration while making our initial reservation and the Member Services rep said there was no record and that she would be happy to now add it. Then she said there would be an email sent to note that my room request was logged, but I still have nothing in my inbox? I'm thinking I should call back to make sure BOTH notations are on my reservation? What should I do? I'm not a demanding person by any means, but this is going to be a really big deal for us (never stayed for 2 weeks before) and I just don't want to have anything missed just because I neglected to follow up.
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Old 10-12-2012, 10:10 PM   #2
Chuck S
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I would send an email to Member Services through the Contact Us area on the Member Website, then they will respond by email.

Verbal changes to existing reservations that involve requests or celebration info rarely, if ever, receive an email confirmation. Only of the actual room configuration is changed.
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Old 10-13-2012, 10:11 AM   #3
disneynutz


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I believe you can add the celebration info via the member website under the pending reservation section.

I have learned to send a web form as Chuck posted to get a record of reservation activity. On several occasions we have found our requests missing after being phoned to MS.

Bill
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Old 10-14-2012, 05:50 PM   #4
*TheWigs*
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Thanks for your replies! I'm going to send an email.
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Old 10-15-2012, 07:36 AM   #5
CarolAnnC
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You may want to check on the DVC Member website to make sure you have enabled your personal settings to receive emails. Just a thought...
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