09-22-2012, 01:53 PM
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Earning My Ears
Join Date: Sep 2012
Posts: 21
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Concierge DCP
Hey! has anyone done the concierge role yet? I am a little bit confused as to what the responsibilites are and how they differ from hospitality. Thanks!!
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09-22-2012, 04:27 PM
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Hockey Fanatic
Is he a bigger hockey fan than a Canadian? 
Join Date: Mar 2004
Location: Somewhere
Posts: 3,630
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Hospitality - you'll be in a resort front desk role. Your main purpose will be to check-in and check-out guests.
Concierge - does everything Hospitality does, plus sell tickets, make dining/recreation/golf reservations, and in deluxe resorts, you may work in the Club Level Concierge lounge, serving food/beverage to the guests, and helping keep the lounge neat and tidy.
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The opinions and comments in the above post do not necessarily reflect the views, opinions, policies or procedures of the Walt Disney Company or any of its subsidiaries or affiliates, including but not limited to the Walt Disney World Resort and all areas contained therein. Any information or advice in the above post is subject to change at any time without notice. Tampering with, disabling, or destroying lavatory smoke detectors is prohibited. This post may contain nuts or be written by someone who is nuts. Void where prohibited. This post may not be reproduced without express written permission of the Commissioner of Baseball. The moving rubber line is moving at the same speed as you. Member FDIC. |
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09-22-2012, 04:30 PM
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Princess Ally
Join Date: Sep 2012
Posts: 233
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I wasn't sure what concierge was either but apparently it was one of my interests. At this point, I'll say yes to pretty much anything!!!!
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Princess Allyson
"No matter how your heart is grieving, if you keep on believing, the dream that you wish will come true!" "And at last I see the light!" "Bittersweet and strange, finding you can change, learning you were wrong"        |
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09-23-2012, 08:36 AM
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Earning My Ears
Join Date: Sep 2012
Posts: 21
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Quote:
Thank you so much! Can't wait to start working then!   
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09-23-2012, 08:24 PM
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Earning My Ears
Join Date: Apr 2012
Location: New York
Posts: 28
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BrookeDoesDisney, if you don't mind me asking, are you majoring in Hospitality or anything similar to that? I am very very interested in the Concierge role for the Fall '13 program and I've heard that they predominantly take Hospitality majors for that particular role. My major is not related to Hospitality, so I'm hoping that I still have a shot at Concierge!!
Also, if you don't mind me asking, what types of questions did they ask you about the Concierge role during your interview? Thanks so much!! 
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09-23-2012, 08:43 PM
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Earning My Ears
Join Date: Sep 2011
Posts: 73
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I interviewed on Wednesday night for CP, Concierge was my first choice...and got my acceptance on Friday!! Concierge role!!
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09-23-2012, 08:46 PM
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Earning My Ears
Join Date: Apr 2012
Location: New York
Posts: 28
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Quote:
If you don't mind, would you be able to answer the same questions that I asked BrookeDoesDisney? I am a Fall '13 hopeful and I am very very interested in applying for Concierge! Thanks!
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09-23-2012, 08:57 PM
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Earning My Ears
Join Date: Sep 2011
Posts: 73
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Well, my major is Geography, concentration of Travel/tourism...but she( interviewer) did not know that. I was not really asked too many questions once she saw my résumé. I am a mature adult student. So the fact of me booking travel for Disney and doing itineraries I am sure helped!
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09-24-2012, 08:49 PM
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#9 | |
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Earning My Ears
Join Date: Apr 2012
Location: New York
Posts: 28
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Quote:
If anyone else has any insight into what can be asked in the interview about the Concierge role, I'd really appreciate it!!
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09-24-2012, 09:35 PM
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DIS Veteran
Join Date: Oct 2006
Location: Charlotte and Wilmington (UNCW), North Carolina
Posts: 1,889
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Hi everyone!
 My name is Ashley and I am a DCP alum in merchandise. I have had no hospitality experience and my major is psychology. Basically, I don't relate to Hospitality at all. However, I guess my interviewer thought I would be able to handle it smoothly because I'm going to be a college grad for pete's sake (I graduate in December!) so for Spring '13 I've accepted my offer in Hospitality. I feel so fortunate. That and concierge were my first choices. However, I'm still confused on the hospitality description. I really want to do front desk things, but in the role description technically it says some of the responsibilities may include luggage room and dispatch. I thought that was a totally different role :/ I'd be kinda disappointed if I were doing dispatch instead of front desk. Any former hospitality CMs know the likelihood of me doing front desk if I've accepted for Hospitality?
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09-27-2012, 01:51 PM
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Earning My Ears
Join Date: Sep 2012
Posts: 21
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09-27-2012, 01:53 PM
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#12 | |
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Earning My Ears
Join Date: Sep 2012
Posts: 21
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Quote:
They will probably ask you something like have you ever been in an emergency situation and what did you do? They also asked me what I would do if I was at the front desk and there was a guest in front of me and a phone ringing at the same time |
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10-11-2012, 09:13 PM
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Earning My Ears
Join Date: Oct 2012
Location: Texas
Posts: 5
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Quote:
I was so positive I was going to be in attractions, but I am very happy with Disney's decision! When are you arriving?!
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10-16-2012, 10:48 AM
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Earning My Ears
Join Date: Sep 2012
Posts: 21
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03-03-2013, 02:06 PM
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#15 |
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Mouseketeer
Join Date: Oct 2009
Location: Puerto Rico
Posts: 127
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Hello everybody! I figured I'd post here instead of starting a new thread.
I recently got accepted for Concierge for the FA 2013 season and I was hoping that maybe some alumni or cast members could share a bit of their experience in the role. Like what was your favorite part of the role, a favorite memory, any advice? Things like that! 
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