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Old 09-25-2012, 12:50 PM   #76
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Originally Posted by MinnieFan View Post
OP, I do not really have any words of wisdom with regard to Sprint, but I wanted to send you the virtual version of a big hug. I completely understand how you are feeling, as we also lost our 20 year old son in a car accident this past December.

I also understand your frustration at dealing with corporate indifference. After my son's accident, I had to call to cancel his EZ Pass. I explained about the accident, and that my son had died. The representative's response was that we would be charged a $25 fee because we had "damaged the unit!" While that was technically true, I could not possibly think of a less compassionate response. I mean, I was crying on the phone while telling this story - she could have at least said "I'm sorry" before billing me.
My best friend lost her son in an accident this year as well. I've been struggling with how to say that she's experienced some of the same feelings, too, with corportate indifference in trying to settle his affairs, but you've said it well. And not just corportate indifference, but even some things that have happened with others, such as the police, in investigating the accident. We were literally on the phone for 3 hours recently when she poured her heart out about all of it. I could barely contain my emotions and anger myself for all she's had to endure. I'm glad she's finally talking about it, because she was silent for a long time initially. The most comfort she's had is talking to others who've lost children. One couple reached out to my friend and her husband and it's been a godsend for them. LBKB, I just want to say how sorry I am for your loss. I hope you can get this resolved, and if not, that you can get some other memories of your son through his friends.

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Old 09-25-2012, 05:39 PM   #77
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OP & Minnie Fan, I am so so so very sorry for your losses. Your heartbreak must be so terrible to work through daily. I have no advise OP as to your loss of the voicemail but I want you to know (both of you) that you are in my thoughts. (((HUGS))) to you both.
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Old 09-25-2012, 09:37 PM   #78
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Originally Posted by Hannathy
I don't know where he worked but have you checked there if he had a message for his mailbox there?
That's a great suggestion if the OP's son had that kind of job! I recently found out (from someone who asked why I was I wasn't returning calls) that my outgoing voice mail was still on the phone at my former position in the same company - six months after I changed jobs.
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