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Old 09-24-2012, 08:24 AM   #46
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OP, I am so sorry about your son. I know losing that recording is very upsetting and painful. I have no advice or suggestion, I just wanted to tell you how sorry I am. Unfortunately I don't think that the cell phone provider really cares about the emotions involved. They are looking at this as only a business situation and from their perspective the loss of a text message isn't a big deal. I hate that, but I don't think it's likely to change.

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Originally Posted by Swan4Me View Post
My point is most people who lose a loved one do not have a recording of their voice.

I was daddy's girl and losing him and how I was told was very traumatic experience for me, so I do know the pain of losing someone you love. I was away at college , first semester and had talked to him 2 days earlier when he dropped dead. I was in the midst of finals week, in class...it was a terrible time for me...so please dont tell me you can weigh pain and which is worse.
I imagine you mean well, but I don't think you really know what you are talking about. If you've lost both a parent and a child and found the experiences to be the same, then I am very very sorry for your losses but I have to say your reaction is very unusual.

I lost my father not that long ago and it was horrible. I still miss him every day. I know the loss of a parent is a terribly painful thing. Thank goodness, I don't know what it's like to lose a child. But I have friends and family members who have lost both parents and children, and every single one of them has said that losing a child is a far more difficult thing and a very different kind of pain than that of losing a parent.
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Old 09-24-2012, 08:38 AM   #47
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Quote:
Originally Posted by Scurvy View Post
I lost my father not that long ago and it was horrible. I still miss him every day. I know the loss of a parent is a terribly painful thing. Thank goodness, I don't know what it's like to lose a child. But I have friends and family members who have lost both parents and children, and every single one of them has said that losing a child is a far more difficult thing and a very different kind of pain than that of losing a parent.
I can believe it. My mom died when I was a teenager, and I think my maternal grandmother took it harder than I did. She was with her when she died, too. I love the thought that the woman who brought my mother into this world helped her go on to the other side. But it was so hard for her.

OP, I agree with asking friends and family for any recordings, pictures, stories, video they might have of your son. You may be surprised what's out there. A friend died unexpectedly three years ago. Another friend set up a Facebook Memorial page and lots of people shared pictures and videos on it. It was really awesome.
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Old 09-24-2012, 08:55 AM   #48
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Quote:
Originally Posted by Swan4Me View Post
My point is most people who lose a loved one do not have a recording of their voice.

I was daddy's girl and losing him and how I was told was very traumatic experience for me, so I do know the pain of losing someone you love. I was away at college , first semester and had talked to him 2 days earlier when he dropped dead. I was in the midst of finals week, in class...it was a terrible time for me...so please dont tell me you can weigh pain and which is worse.
That's exactly what you did JB...weighed your pain of losing your father 40+ years ago against her pain of losing a child recently. Were voice recordings a common thing 40+ years ago? As I said, which I repeat, despite your obvious intent to never really read or try to understand when what you say is challenged ("you", collectively you, from JB to S4Me, and everything in between and since)...she had ONE recording of her SON, and it's been LOST...one thing she was hanging onto. The fact that you don't have a recording from 40+ years ago of your FATHER, when it wasn't common to have one anyway, is a HUGE difference. No doubt you will not acknowledge that, no matter what anyone says.

That you can read through this heart-wrenching thread, bolding your daddy's girl status, as further emphasis and "proof" that YOU don't feel the hell that the OP is feeling over her loss of the recording after losing her son, is so insensitive. But very you.
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Old 09-24-2012, 09:00 AM   #49
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Quote:
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I can believe it. My mom died when I was a teenager, and I think my maternal grandmother took it harder than I did. She was with her when she died, too. I love the thought that the woman who brought my mother into this world helped her go on to the other side. But it was so hard for her.

OP, I agree with asking friends and family for any recordings, pictures, stories, video they might have of your son. You may be surprised what's out there. A friend died unexpectedly three years ago. Another friend set up a Facebook Memorial page and lots of people shared pictures and videos on it. It was really awesome.
Op. I am very for your loss... Yes please contact his friends etc.!!


Swan 4me just walk away... You have no idea what this woman is feeling and having lost my dad and sister... I can tell you it would not compare to losing one of my children.... You sound ridiculous and self absorbed... If this gets me points so be it...
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Old 09-24-2012, 09:31 AM   #50
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Quote:
Originally Posted by Laura View Post
I can believe it. My mom died when I was a teenager, and I think my maternal grandmother took it harder than I did. She was with her when she died, too. I love the thought that the woman who brought my mother into this world helped her go on to the other side. But it was so hard for her.

OP, I agree with asking friends and family for any recordings, pictures, stories, video they might have of your son. You may be surprised what's out there. A friend died unexpectedly three years ago. Another friend set up a Facebook Memorial page and lots of people shared pictures and videos on it. It was really awesome.
Didn't even think of this. I've seen these tributes on Facebook a few times over the past year or so. I hope this is possible for OP's sake.

Every single thing OP has written on this thread reads as if she's howling in pain. It's heartbreaking and I truly feel for her.
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Old 09-24-2012, 12:11 PM   #51
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Op. I am very for your loss... Yes please contact his friends etc.!!


Swan 4me just walk away... You have no idea what this woman is feeling and having lost my dad and sister... I can tell you it would not compare to losing one of my children.... You sound ridiculous and self absorbed... If this gets me points so be it...

THANK YOU THANK YOU THANK YOU Akhenaten love you for your reading mymind.
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Old 09-24-2012, 12:17 PM   #52
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I'm so sorry for your loss. This reminded me of this story, from earlier this year:

http://gma.yahoo.com/dead-daughters-...-abc-news.html
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Old 09-24-2012, 01:41 PM   #53
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THANK YOU THANK YOU THANK YOU Akhenaten love you for your reading mymind.
((((hug))))
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Old 09-24-2012, 02:08 PM   #54
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I understand this woman's loss, and it very agonizing . When you have something and it goes away , you can't replace it. I hope some people would really have some understanding if this has not happened to you. It is painful to lose anyone, but your own child is a bit of a different thing. There really needs to be compassion.
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Old 09-24-2012, 05:53 PM   #55
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I would like to thank all of you that have had kind words for our situation. As some have already said loosing a parent IS NOTHING LIKE loosing a child. Not to be insensitive but you expect to bury a parent you dont expect to bury a 21 yr old son.

Please help me spread the word as to how cold and uncaring sprint is as I DONT want ANYONE even those with unkind words to go through what we are going through.
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Old 09-24-2012, 06:07 PM   #56
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I am so sorry for your loss. I cannot imagine the pain you must be feeling.

I know you are hurting and upset. And you feel Sprint's customer service was horrible.

They made a mistake. From your perspective it was a horrific mistake. From their perspective it wasn't as significant.

They can't bring your son's voice recording back. They can't bring your son back. And that, I think, is the problem. You're angry about losing your son and focusing that anger on Sprint.

What do you want Sprint to do? How can you accomplish this? And will it satisfy you? You probably need someone who is not as emotionally involved as you are to deal with Sprint right now.

Can I ask the pertinent questions? Was your son's phone a line on your account or was it a separate account in his name? When you brought the phone in to the local office to be repaired did you tell them what had happened? And I'm not clear on how the phone got turned off. What exactly happened?


From what you said so far this sounds like a horrid mistake, but only a mistake. Not anything lawsuit worthy.

WOW I am amazed read back please I said the warehouse people entered a wrong serial # of a broken phone being sent back in which in turn turn our phone off. NOTHING I DID once again read back I did tell them what happened when when i brought phone infor repair.

This is only your opinion as to being a mistake!!!! Also your comment about not being lawsuit worthy who are you to say?
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Old 09-24-2012, 06:17 PM   #57
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I know people who have kept voice recordings of a loved one that has passed. I don't understand why. Maybe it is comforting to them? I personally would not want to play something like that over and over again because it would just feel like torture to me to continue to hear their voice and know that I will never see them again. But, then again, everyone grieves in their own personal way.
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Old 09-24-2012, 06:40 PM   #58
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Quote:
Originally Posted by LBKB View Post
I would like to thank all of you that have had kind words for our situation. As some have already said loosing a parent IS NOTHING LIKE loosing a child. Not to be insensitive but you expect to bury a parent you dont expect to bury a 21 yr old son.
Lauri- My first husband died when I was 23, leaving me with my three children. A grief counselor told me that losing a spouse was the worst thing that could happen to a person and that even losing a child could not compare to the pain of losing a spouse. As raw as I was then I knew that she was wrong. I could not even imagine the pain of losing one of my precious babies.

Don't let anyone tell you that your anger is grief misplaced. Sprint made a grievous mistake and has not even attempted to rectify their error and their error magnified an already very deep wound. I have no idea is they have a hard logger that captures their digital recordings but I would be pursing that avenue with someone in their upper management.

I will also tell you that you have a legitimate customer service complaint. Not that they lost your message, that was bad but that was an error. Their inability to at least try to make restitution is where their customer service hit a wall. As a QA rep I would be having a come to Jesus meeting with the agents who have handled this so badly. I would suggest that you call and insist on speaking to a tier two level CS Rep and then ask to be directed to that person's manager. You want to get away from the first level. These folks are not trained to deal with escalated calls and you definitely should have been escalated from the beginning.
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Old 09-24-2012, 06:51 PM   #59
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Lauri- My first husband died when I was 23, leaving me with my three children. A grief counselor told me that losing a spouse was the worst thing that could happen to a person and that even losing a child could not compare to the pain of losing a spouse. As raw as I was then I knew that she was wrong. I could not even imagine the pain of losing one of my precious babies.

Don't let anyone tell you that your anger is grief misplaced. Sprint made a grievous mistake and has not even attempted to rectify their error and their error magnified an already very deep wound. I have no idea is they have a hard logger that captures their digital recordings but I would be pursing that avenue with someone in their upper management.

I will also tell you that you have a legitimate customer service complaint. Not that they lost your message, that was bad but that was an error. Their inability to at least try to make restitution is where their customer service hit a wall. As a QA rep I would be having a come to Jesus meeting with the agents who have handled this so badly. I would suggest that you call and insist on speaking to a tier two level CS Rep and then ask to be directed to that person's manager. You want to get away from the first level. These folks are not trained to deal with escalated calls and you definitely nshould have been escalated from the beginning.
Anger is not misplaced grief. It is actually part of the grief cycle.

According to the Kubler-Ross model, the first stage of grief is denial, followed by anger, bargaining, depression and finally acceptance. Although, the stages are not chronological. You could do any of them at any time, do a stage again in any order before you reach acceptance.

Even when you reach acceptance, you can revisit any stage at any time. Milestones often set you back on the grief cycle.

I cannot imagine the loss of a child. It must be horrific. So, the OP's anger is completely understandable and actually very normal and necessary in order to move through the grief cycle. The fact that she has focused all her anger on Sprint is ok. They can handle it. Although, if the OP becomes stuck in the anger stage and perseverates on her anger at Sprint, grief counseling may be a help.

Last edited by Hrhpd; 09-24-2012 at 07:01 PM.
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Old 09-24-2012, 06:52 PM   #60
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WOW I am amazed read back please I said the warehouse people entered a wrong serial # of a broken phone being sent back in which in turn turn our phone off. NOTHING I DID once again read back I did tell them what happened when when i brought phone infor repair.

This is only your opinion as to being a mistake!!!! Also your comment about not being lawsuit worthy who are you to say?
LBKB-

I also am sorry for your loss. However, what you described (warehouse people entering a wrong #) sounds exactly like a mistake.

In my opinion, they only thing Sprint can do at this point (assuming they can't get the message back which I'd be surprised if they can do) is void the contract, which they should do.

As far as being "lawsuit worthy", anyone can sue anybody for anything. However, I'd have a hard time finding fault with sprint based on what you've presented.
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