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Old 09-06-2012, 07:55 AM   #1
andrencau
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Wait times and ADRS

My family was at Disney for a short for us 4 day trip. We noticed 2 things:

1. Wait times posted at the rides were dramatically off, almost everywhere we went. Splash Mountain posted 20 minutes, walked on immediately. Midway Mania 60 minutes, about 30 minutes. Winnie the Pooh 20 minutes, walk on. Those are just a few. We have been many times over the past 10 years. Never have we seen such a discrepancy in posted vs actual

2. This last trip was very last minute, so we had no ADR's. When looking for ADR's, one time slot might be available for each meal (B, L or D). Yet when we arrived, the places were empty. Example: We stayed at the Contemporary. I had looked into Chef Mickey for Dinner, time available 8:50. I happen to be enjoying the view of the Grand Canyon Concourse and notice Chef Mickey is practically empty (It is 5:15pm) so I walk down and inquire about a table for 6. I am told an hour but have everyone be nearby because we will be seated much earlier. Sure enough 20 minutes we are at our table.

Has this happened to anyone before?
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Old 09-06-2012, 08:04 AM   #2
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Quote:
Originally Posted by andrencau View Post
My family was at Disney for a short for us 4 day trip. We noticed 2 things:

1. Wait times posted at the rides were dramatically off, almost everywhere we went. Splash Mountain posted 20 minutes, walked on immediately. Midway Mania 60 minutes, about 30 minutes. Winnie the Pooh 20 minutes, walk on. Those are just a few. We have been many times over the past 10 years. Never have we seen such a discrepancy in posted vs actual

2. This last trip was very last minute, so we had no ADR's. When looking for ADR's, one time slot might be available for each meal (B, L or D). Yet when we arrived, the places were empty. Example: We stayed at the Contemporary. I had looked into Chef Mickey for Dinner, time available 8:50. I happen to be enjoying the view of the Grand Canyon Concourse and notice Chef Mickey is practically empty (It is 5:15pm) so I walk down and inquire about a table for 6. I am told an hour but have everyone be nearby because we will be seated much earlier. Sure enough 20 minutes we are at our table.

Has this happened to anyone before?
1. There have been a good number of reports of this lately.

2. Not heard this about ADRs specifically, but I believe it too. Remember because tables are empty doesn't mean they can take you--there needs to be enough servers there as well and they don't stand still long enough for you to tell how busy they are.

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Old 09-06-2012, 08:05 AM   #3
GillianP1301
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Almost ever ride we went on last week the waits were shorter than posted, but by 5 or maybe 10 minutes, not as much as what you experienced. POTC often had 10 minute wait posted and it was walk on.

As for ADRs, we had a 7pm at Garden Grill one night, which was too late for my family. I could not get any other reservation time online. I walked up at about 4:45 and was seated in less than 5 minutes. There were a few empty tables as well.

And one of the funniest to me, not exactly the same topic but related, we had a lunch ADR at Biergarten and got there about 5 minutes before our time. They gave me a pager and said they'd let us know when our table was ready. It went off about 1 minute later and we were seated. The restaurant was maybe 20% full, at most. For the life of me, I will never understand why they didn't just take us right in. Not a big deal, obviously, just one of those things that makes you go hmmmmmm.
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Old 09-06-2012, 11:14 AM   #4
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Quote:
Originally Posted by GillianP1301 View Post
And one of the funniest to me, not exactly the same topic but related, we had a lunch ADR at Biergarten and got there about 5 minutes before our time. They gave me a pager and said they'd let us know when our table was ready. It went off about 1 minute later and we were seated. The restaurant was maybe 20% full, at most. For the life of me, I will never understand why they didn't just take us right in. Not a big deal, obviously, just one of those things that makes you go hmmmmmm.
Very simple reason. They have a very limited number of people actually doing the seating. As specific tables are assigned, they have to escort the party to the table, explain about the buffet, provide the drink menus, and answer any questions. Then they go back to the podium to get another party.
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Old 09-06-2012, 11:41 AM   #5
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I can assure you, if reservation capacity for current staffing had been maximized and they had the ability to add more staff, they would. Restaurants stop taking reservations when they reach capacity of tables, not servers. Unless something extremely out of the ordinary caused staffing issues, a restaurant as popular as Chef Mickey’s will only decline your reservation because they are “full”.

That is kinda weird though. I wonder if the manager knew the reservation line was telling people no reservations were available.
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