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Old 10-06-2012, 02:01 PM   #31
y2khardtop
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We too had lackluster servers, 3 sets of me! They moved us after the first night (not at our request) but someone was already at our new table! 3rd night, another move!

Servers were great at little things (cutting our children's chicken fingers, making Mickey shaped ketchup) but they rushed us into ordering as soon as west down, and totally forgot several items we ordered during the week

And to make it all a huge mess,my sons "drawing" Was left out of the final Animaters Pallete production. He was in tears the rest of the evening
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Old 10-06-2012, 03:07 PM   #32
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I had read several threads about the lackluster service on the Fantasy before we sailed, and I was very nervous.

I was happy that our serving team was very pleasant and interacted with all of us, and seemed happy to see us. On this cruise, we even saw the Head Waiter helping to clear tables...now this is only our 3rd cruise, but we had never seen them DO anything before.

Our server had "opened" the Wonder and the Magic, as well as the Fantasy. When I asked which he liked best, he said the classics because everything in the galley was easily accessible, and because the Fantasy is so big, it was much more difficult to get what you needed in the galley.

We had mentioned at the beginning that our kids' favorite dessert was the lava cake. On the last night (which was NOT the lava cake night), he arrived with one for each of the kids before we ordered dessert. He also noticed that while the kids and I like seafood, DH did not order (or try) any. So on the second Animator's night, he made sure the appetizer sampler for DH included ONLY the procuitto.

While our serving team on the other 2 cruises were also good, this was the first time I felt one of them went "above and beyond".

I am sorry that so many others had disappointing service.
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Old 10-06-2012, 07:12 PM   #33
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Our server and head server on the MV was so bad that after three nights I talked to a dining manager we knew from previous cruises and our server was replaced the next night. In order for DH to get that upset the server had to be horrible. He was to the point where he didn't want to even go to the MDR if something wasn't done about it.
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Old 10-06-2012, 07:12 PM   #34
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Quote:
Originally Posted by DLW8 View Post
I had read several threads about the lackluster service on the Fantasy before we sailed, and I was very nervous.

I was happy that our serving team was very pleasant and interacted with all of us, and seemed happy to see us. On this cruise, we even saw the Head Waiter helping to clear tables...now this is only our 3rd cruise, but we had never seen them DO anything before.

Our server had "opened" the Wonder and the Magic, as well as the Fantasy. When I asked which he liked best, he said the classics because everything in the galley was easily accessible, and because the Fantasy is so big, it was much more difficult to get what you needed in the galley.

We had mentioned at the beginning that our kids' favorite dessert was the lava cake. On the last night (which was NOT the lava cake night), he arrived with one for each of the kids before we ordered dessert. He also noticed that while the kids and I like seafood, DH did not order (or try) any. So on the second Animator's night, he made sure the appetizer sampler for DH included ONLY the procuitto.

While our serving team on the other 2 cruises were also good, this was the first time I felt one of them went "above and beyond".

I am sorry that so many others had disappointing service.
I had a similar server that had over 10 years with DCL. He knew what he was doing, and the assistant server worked very well with him. I was on the September 8-15 sailing on the Fantasy and thought they did a good job.
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Old 10-06-2012, 11:00 PM   #35
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Wow, we just got off the Fantasy today and I have to say my experience was just the opposite of the majority of the posts here. Our servers were so wonderful, I tipped extra for the first time. They were Munir from Brazil and Janina from Peru. For certain reasons, I don't consume a lot of food. The first night, I ate half my veal and right away, Munir wanted to know what else he could get me, thinking I didn't like it. The best story though was what happened to one of their other guests. They had an elderly couple in their 90s and walking out of the Royal Court they misjudged the step and fell. Fortunately they were okay, just shook up and he bruised his face. Well Munir visited them in their stateroom the next day to see how they were doing. Both Munir and Janina were genuine and efficient and I hope to ask for them again next year, although Munir is training to be a head server.

Burak was our head server and he was very visible all through the cruise. No complaints there.
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Old 10-07-2012, 06:58 AM   #36
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Talking

We will never be able to beat our team in 2009 on the Magic- Okim from Indonesia and Sepho from S Africa- they were awesome!!!!!


I heard Okim is still on the Magic and guest services on the Dream said Sepho is a popular name and I could not think of his last name at the time.



Will never forget them


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Old 10-07-2012, 07:48 AM   #37
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We are just off the Fantasy yesterday and our server JC and asst server Maria were awesome. We tipped extra. Maria, in my opinion, is a hidden gem of DCL and is being under utilized in her current position.
My only criticism is that my husband's birthday was the last night of the cruise and it went unrecognized. We had discussed earlier in the week with JC for them to bring a cake, and they did not. I didn't press the issue bc my husband had a headache and wanted to go back to the room and lie down.
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Old 10-07-2012, 08:45 AM   #38
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We had Krasimir as our Server and Claire was his assistant. Krasimir was excellent and his recommendations were spot on. Because there were only two of us at a 4-top, we had room to always try a third entree suggested by Krasimir and more than one appetizer. Claire jokingly teased us about having a private buffet! Roberto was our head server and he stopped by every evening. We also saw him when we ate in Royal Court for breakfast or lunch. At lunch one day I found a piece of plastic in my chilled soup and the assistant server brought me another. I jokingly asked if the second bowl was plastic-free and he assured me it was...well, it wasn't and the server and assistant came over to retrieve the soup and contacted Roberto and the other head server who in turn spoke with the Chef. Later in the day, a tray of chocolate covered strawberries was delivered to our stateroom along with an apology from the Chef! It was a very nice gesture!
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Old 10-07-2012, 08:57 AM   #39
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Quote:
Originally Posted by momof2minnies View Post
We will never be able to beat our team in 2009 on the Magic- Okim from Indonesia and Sepho from S Africa- they were awesome!!!!!
I heard Okim is still on the Magic and guest services on the Dream said Sepho is a popular name and I could not think of his last name at the time.
Will never forget them
Linda
We had Sepho Zenani from South Africa on our Sept 2 Magic. He was the server and was a wonderful. He was also handsome, and so polite. Our moms(85 & 87) were with us and were quite impressed by him.
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Old 10-07-2012, 09:06 AM   #40
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Just off the Fantasy yesterday. Our servers were the best in 7 cruises! Mateus from Brazil and Malcolm from India were great servers and awesome entertainers. I do have to say that I have never seen servers move so fast. I really do think that the servers on the Fantasy are given too many tables. They never complained, but I did notice how fast they had to move to serve all their tables. That they made a point of spending time with each table every night really impressed me. We always hung back and visited with them after all the tables were cleared. My DH asked if they knew any magic tricks and that started a competition between the two to see who could entertain us the most. Truly awesome servers and they never neglected a table out the the 6 nights we ate in the dining room. Oh, and the head server, Fritz, was great. We've never had a head server do more than stop by the table once or twice. This guy stopped nearly every night. Plus, he helped clear tables, shelled our lobsters, and asked about dishes we didn't care for. This was the first time we gave extra to a head server. You could tell this guy really supported the servers and cared about his customers. We liked our servers so much that we canceled Palo for the last night so we could spend it with them.
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Old 10-07-2012, 09:14 AM   #41
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I believe the Fantasy problem is its size. Our Magic servers had the time to chat and we never felt rushed, even on the first seating. We had a very large group on our June Fantasy cruise and the servers did an excellent job of accommodating us, going beyond the call of duty. However, the close tables created problems for servers and guests. I do wish the servers would lighten up on stressing they want to be excellent. I felt as if I had to give them constant positive reinforcement!
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Old 10-07-2012, 09:24 AM   #42
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Has anyone cruised on another mega ship, such as the Oasis, and can compare dining service?
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Old 10-07-2012, 09:39 AM   #43
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We cruised the Fantasy in June and we LOVED our servers! We had Lumila from India, Amran from Thailand and Head Server, Fritz. They were extremely efficient and accommodating. Like a previous poster stated, Fritz was the best Head Server we've ever had. He stopped by our table nightly and also helped with the lobster tails and joked with the kids.
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Old 10-07-2012, 10:30 AM   #44
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One of the most memorable parts of our recent cruise on The Fantasy were our two servers Lilly and Antonio. They were absolutely amazing and loved our kids (four in the party). We saw them at other times throughout the cruise and they always helped us (my son even threw up on Lilly and she sent us crackers and a lovely note to our room). Two nights some of our party were unable to attend due to sick kids and she sent up a full dinner for the adults included escargot that wasn't even on the menu. The head server Jaime was also good and got that escargot arranged for th last night and we were the only ones in the near vicinity to get them from another dinning room. We had table 82 which was great particularly since it is the big round table in the royal dinning room.
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Old 10-07-2012, 10:57 AM   #45
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Sadly, we had our first not great server on the Fantasy this 9/22/2012 sailing. It's a hard act to follow when servers have been fantastic for six cruises. Our server was hard to understand. I work with people from multiple countries every day and do not generally have a problem understanding any accent. My admiration for anyone learning english over and above the native language is huge. Especially since I have never taken the time to master another language. So not being exposed to other accents was not an issue for me. He had good recommendations but would ruin the evening by giving us the "excellent" grading speech night after night. It was down right uncomfortable.

We were never once met at the front of the restaurant to escort us to our table. We had to search on our own and one evening had to be shown our table by another server after he saw us walking around in circles. We ate in the MDR the first two nights, then Remy and Palo. We had to fend for ourselves each night we were in a new MDR.

Our assistant server was far better and hopefully on the fast track to be a server. We are very low maintanance and were a table for two. Our cruise was wonderful and these oversights did not ruin anything for us.

We just hope it was a learning curve and next year when we sail, we have a better server.
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