08-29-2012, 03:36 PM
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Mouseketeer
Join Date: May 2012
Posts: 121
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Here now Ariels unable to serve food
Saying the kitchen is unable to bring anything out and don't know when it will be resolved but it can sometimes take a while. Refusing any other info and suggesting we can rebook. Any clues as to what's going on?
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08-29-2012, 03:39 PM
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All five in one year
Join Date: Jul 2012
Location: Hawaii
Posts: 212
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Oh no I have reservations there for Saturday. I wonder what's wrong.
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. All five Disneylands in the same year, mission complete. May 2013, all five Disneylands in the same month. .      |
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08-29-2012, 03:44 PM
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Mouseketeer
Join Date: Jan 2011
Location: Home of the Bolts
Posts: 239
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someone just mentioned an earthquake...
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08-29-2012, 03:45 PM
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Real Boy
Join Date: Jan 2012
Location: Mesa, AZ
Posts: 356
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The kitchen is probably a disaster from Chef Louis chasing Sebastian all over the place.
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Doug
Me (35)  DW (32)  DD(11) DS(8) DD(6) DD(4) DD(3) DS(1) |
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08-29-2012, 03:45 PM
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#5 |
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DIS Veteran
Join Date: Mar 2007
Location: Tacoma WA
Posts: 37,048
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Someone just posted that there was an earthquake just now...wonder if it has anything to do with that?
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DLR '05-'09 found within this link TOT 10-miler in Oct '13//halfmarathon and mother-son5K in Jan '14 pre-TR  |
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08-29-2012, 03:48 PM
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Mouseketeer
Join Date: May 2012
Posts: 121
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Earthquake happened after so that's not it. DH reported seeing lots of ice going into kitchen about 5 min ago. Serving at the Cove.
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08-29-2012, 04:10 PM
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YAY for good weather! It's that Disney Magic, I don't know how it works but it does! 
Join Date: Jun 2007
Location: Suisun City CA
Posts: 21,344
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Odd, especially since the Cove uses the same kitchen........I haven't heard anything.
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Kerri
DBF  DD16  DD13   We took 14 trips from July 07-July 08 and around 16 from Jan 09-Jan 10. We did 5 trips 2011-2012. 2012-2013 2 trips so far. For tips on buying pins from eBay follow this link http://disboards.com/showthread.php?t=3076860 |
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08-29-2012, 04:29 PM
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Mouseketeer
Join Date: Aug 2011
Location: Seaside, OR
Posts: 307
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Quote:
As someone who works in a restaurant I'm guessing that maybe their hood fan went out which is the exhaust of smoke and heat. If that doesn't work, the kitchen can get way too hot to work in and smoky. Ice being brought in by the bucket though would obviously mean that refrigeration is down. It must be the big walk-ins though in order to shut down the restaurant. Bummer.
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Kerri
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08-29-2012, 04:35 PM
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Mouseketeer
Join Date: May 2012
Posts: 121
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They did put a do not enter sign on the kitchen door.
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08-29-2012, 04:36 PM
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now we just need a secret handshake or sign...
...because I'm special like that 
Join Date: Jan 2004
Location: smack dab in the middle of cali!!
Posts: 8,940
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wonder if the fridges are out????
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08-29-2012, 07:46 PM
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DIS Veteran
Join Date: Mar 2007
Location: Tacoma WA
Posts: 37,048
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Quote:
Did you ever get food?
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DLR '05-'09 found within this link TOT 10-miler in Oct '13//halfmarathon and mother-son5K in Jan '14 pre-TR |
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08-29-2012, 08:59 PM
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Blame it on the plastic cow I mentioned on another board
That's right.... I sucked a plastic cow 
Join Date: Dec 2005
Location: Oklahoma
Posts: 4,435
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I am curious about this, and I'll be watching for an update.
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08-30-2012, 05:38 PM
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A Pirate's Life for Me!
Join Date: Jul 2012
Location: Seattle
Posts: 261
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Anyone know when it re-opened and what the problem was?
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08-31-2012, 08:46 AM
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Mouseketeer
Join Date: Jan 2012
Posts: 498
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I too am curious to what happened.
Why wouldn't they just say, "Sorry, our ______ broke and we cannot use the kitchen until it is fixed." Customers understand, no one wants to become ill from a kitchen that is not up to standards. But being elusive just adds irritation.
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09-02-2012, 12:22 AM
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Mouseketeer
Join Date: May 2012
Posts: 121
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I was typing from my phone before so difficult to include much detail. Here's the whole story.
We had reservations for 1:10. After we had checked in and were waiting for our Ariel photos, we were told by a CM that they "were not allowed to bring out any food from the kitchen." They would not tell us why, nor would they give us an estimate as to when food service might resume. They allowed everyone with a reservation to go ahead and take the photos with Ariel, then they seated us and had the princesses come around for pictures. They were able to serve soft drinks but when DH asked for a beer they said they couldn't bring him one. So DH decided to go up to the Cove for a beer. While he was on his way up, he saw several people with full ice buckets on their way down. Don't know what they were using if for, the refrigerators or for the ice for the soft drinks they were serving. Our table was right in front of the kitchen. They put a big sign on the kitchen door saying, "Do not enter," and all the wait staff were standing around outside. We were told we could either rebook our reservations for another date or stay and wait but they couldn't guarantee if or when they could serve any food. When pressed, the only thing the CM would say was, "When this happens it normally takes quite a while." So evidently whatever it was, it wasn't the first time it happened. Personally, I thought this was a really bad way to handle things. Why not just say, "the refrigerator went out," or whatever the problem was? I would have been much less upset with a little explanation. I mean, we made reservations a month in advance, I have a child who's looked forward to this for months sitting here with her hair done and a princess gown on and you can't even give me an explanation?? I'm sure the parents of the girls who had spent $$$ at Bibbidi Bobbidy were quite upset.While we were sitting at Ariel's waiting for the princesses with no food, there was an earthquake. My husband said, "What's next, a swarm of locusts?"  After the princesses came around, we decided to grab a table at the Cove upstairs as there was still no update on when or if we would be able to eat and by that time is was getting close to 2pm. We were told they had a separate kitchen. After we ate, I checked back downstairs and there was still no food at Ariel's, but the hostess said they were seating for the next round of reservations and expected to have food but that it would be "delayed." We never did eat at Ariel's but were able to get our Ariel photos later in the day. (We had the PhotoPass Plus and the staff still seemed a little confused on how to handle it. We had to go to the photo store to pick them up later on.)
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