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Old 10-23-2012, 08:58 PM   #76
10MouseEars
Earning My Ears
 
Join Date: Oct 2012
Posts: 3

I am new to DCL, but have been on four other cruise lines in the last few years, both with our children and without. We have had great service and mediocre service. We generally tip according to the service, using their suggested amounts as a guideline.

Only one cruise line ever took the time to call us down to interview us with regard to our changing the recommended tip amounts. The man in charge of the dining asked us several questions and when we explained our reasoning, he agreed that it was appropriate and thanked us for our time.

On our last cruise, we had excellent wait staff and commented as such to the head of the dining staff. We had a large party who also provided excellent feedback. On the last night, we learned that because they had been receiving such good feedback, that our waiter and assistant waiter had been promoted.

So, at least for those two instances, feedback - written, spoken, and monetary - are closely observed, both when good and bad.
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