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View Poll Results: Overall, what do you consider should be done with the concierge tip envelope?
Leave no tip regardless (are we not already paying for their services?) 15 15.63%
Leave $1-2 per person per day if you have only minimal requests 12 12.50%
Leave $3-4 per person if you have only minimal requests 12 12.50%
Leave $5-6 per person if you have only minimal requests 7 7.29%
Leave more than $6 per person if you have only minimal requests 3 3.13%
Leave $1-2 per person if you have many requests made of the concierge staff 2 2.08%
Leave $3-4 per person if you have many requests made of the concierge staf 6 6.25%
Leave $5-6 per person if you have many requests made of the concierge staf 4 4.17%
Leave more than $6 per person if you have many requests made of the concierge staf 7 7.29%
Leave set amount, i.e. $100 for 7 night cruise 27 28.13%
Leave set amount, i.e. $200 for 7 night cruise 13 13.54%
Leave set amount, i.e. $300 or more for 7 night cruise 0 0%
Multiple Choice Poll. Voters: 96. You may not vote on this poll

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Old 08-13-2012, 10:07 AM   #31
jlemieu1
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Originally Posted by disneywonderfun View Post
Just curious if there are any opinions about the data I included on my prior post from other cruiselines.

DWF
I would be curious if the butler is the cabin stewart too? My guess is they have a CS too.
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Old 08-13-2012, 01:04 PM   #32
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Originally Posted by jlemieu1 View Post
I would be curious if the butler is the cabin stewart too? My guess is they have a CS too.
They all appear to include another tip entirely for the cabin steward.

DWF
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Old 08-13-2012, 01:33 PM   #33
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Originally Posted by disneywonderfun View Post
Perhaps some guidance from other cruiselines. I went to an online cruiseship tip calculator and found the following recommended tips:

Crystal Penthouse butler tip: $5 per person per night ($140 for family of four for 7 nights)

Celebrity suite butler: $3.50 per person per night ($98 for family of four for 7 nights)

Oceania butler: $4 per person per night ($112 for a family of four for 7 nights)

Princess suites have an extra $0.50 per person per night on the total gratuity in contrast to their nonsuites

Anyway, those are all of the options that include a butler which might equate to the concierge staff as on DCL. I guess it might be possible that a butler might provide even more service (i.e. unpack luggage, etc.) than the DCL concierge staff.

Do these numbers seem to work for most people? It would seem that $100 for a seven night cruise might be considered right in the middle of a recommended tip if DCL did offer a suggested gratuity. Obviously, if there are only two passengers, perhaps the number should be adjusted downward a bit. Opinions?

Makes me feel a little better seeing the other numbers as we did tip more than that for our concierge staff on our last cruise. I know I was worried I under tipped them, but perhaps I actually was on the high side. Who knows.

DWF
Most of those cruise lines also have a dedicated Concierge. We have sailed a number of times in NCL's Haven suites with a butler and concierge staff. The butler takes care of everything within the suite (he's not the room steward) and the concierge takes care of everything outside of the suite.

Some examples:
Our butler stocked our fridge with chocolate milk when he found out how much my DD loved it. When we ordered dinner from one of the restaurants, he brought it in courses. He showed us how to use the fabulous espresso machine in our suite. He brought us daily treats.

The Concierge made our dinner reservations at specialty restaurants. They escorted suite guests into shows before the general public. They handled priority tendering and disembarkation. The took care of spa appointments.

We tipped both separately based on usage. Edited to add: We usually start with about $2.50 pp per day and adjust up as needed.
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Last edited by kaseyC; 08-13-2012 at 01:38 PM.
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Old 08-13-2012, 02:25 PM   #34
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Originally Posted by kaseyC View Post
Most of those cruise lines also have a dedicated Concierge. We have sailed a number of times in NCL's Haven suites with a butler and concierge staff. The butler takes care of everything within the suite (he's not the room steward) and the concierge takes care of everything outside of the suite.

Some examples:
Our butler stocked our fridge with chocolate milk when he found out how much my DD loved it. When we ordered dinner from one of the restaurants, he brought it in courses. He showed us how to use the fabulous espresso machine in our suite. He brought us daily treats.

The Concierge made our dinner reservations at specialty restaurants. They escorted suite guests into shows before the general public. They handled priority tendering and disembarkation. The took care of spa appointments.

We tipped both separately based on usage. Edited to add: We usually start with about $2.50 pp per day and adjust up as needed.
That is good information, thanks! We basically have only sailed DCL with our kids, so our experience with other lines is negligible.

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Old 08-13-2012, 02:41 PM   #35
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Originally Posted by disneywonderfun View Post
That is good information, thanks! We basically have only sailed DCL with our kids, so our experience with other lines is negligible.

DWF
Most of our DCL cruises have been in suites too. I use the basically the same $2.50 pp per day as my base amount for concierge, adding more as necessary. We are a family of 5.

We try to be fair but I don't want to go overboard with the tipping because we are already paying a hefty premium to sail in a suite.
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Old 08-13-2012, 03:31 PM   #36
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Quote:
Originally Posted by kaseyC View Post
Most of those cruise lines also have a dedicated Concierge. We have sailed a number of times in NCL's Haven suites with a butler and concierge staff. The butler takes care of everything within the suite (he's not the room steward) and the concierge takes care of everything outside of the suite.

Some examples:
Our butler stocked our fridge with chocolate milk when he found out how much my DD loved it. When we ordered dinner from one of the restaurants, he brought it in courses. He showed us how to use the fabulous espresso machine in our suite. He brought us daily treats.

The Concierge made our dinner reservations at specialty restaurants. They escorted suite guests into shows before the general public. They handled priority tendering and disembarkation. The took care of spa appointments.

We tipped both separately based on usage. Edited to add: We usually start with about $2.50 pp per day and adjust up as needed.
Thanks for the info, I'm looking into a NCL Haven trip in 2014 with the new Breakaway ship. Meyer Werft makes very nice ships.
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7/11 - STS-135 causeway launch view
7/11 - Universal/Islands - Portofino
.... many other .....
10/01 - RCL - VoS 3nts. - honeymoon
09/00 - MK - Proposal

Last edited by jlemieu1; 08-13-2012 at 03:33 PM. Reason: typo.
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Old 08-13-2012, 03:38 PM   #37
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Quote:
Originally Posted by kaseyC View Post
Most of our DCL cruises have been in suites too. I use the basically the same $2.50 pp per day as my base amount for concierge, adding more as necessary. We are a family of 5.

We try to be fair but I don't want to go overboard with the tipping because we are already paying a hefty premium to sail in a suite.
I feel the same way. We always book our suites in advance (no cheap port upgrades) so it's hard to justify a super large tip since Disney charges such a premium for suites. We are also only a party of two who doesn't ask for a whole lot of anything. We do around 5$ pp day. I had worried we were being cheap, but I now figure I'm more in line.
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Old 08-13-2012, 03:48 PM   #38
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I've never heard of an automatic concierge tip. There is an automatic tip applied to ANY bar item, but this goes to the bar staff. The 15% is pooled and divided among all the bar workers; any additional you add to the slip goes to the person who actually served you.

Originally on DCL concierge was a fully salaried position. There were no concierge tip envelopes, and a tip was not expected. The "story" (whether true or not) is that so many guests asked about concierge tipping that it was changed to "your discretion" and an envelope is supplied. At the time of this change, the salary to the concierge staff was reduced--thus, they are no longer a "fully salaried" position. My understanding is that the concierge tips are pooled and divided among the concierge staff--while you do have a person assigned to your room, they work as a team to provide coverage to all guests 24/7. In addition, at least on the larger ships, there is a "concierge manager;" I have no info as to how he does or does not figure into the tip sharing.
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Old 08-13-2012, 05:38 PM   #39
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Okay, I thought Concierge employees were prohibited from taking tips.
When we cruised in 2000 (I think) we tried to tip but they politely declined. On subsequent cruises I didn't offer. It's been quite a while since we were in a concierge room so not sure when they started delivering concierge tip envelopes.
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Old 08-13-2012, 07:05 PM   #40
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I thought paying all that extra money for Concierge was to cover/include all the services provided, meaning no tips for concierge staff.
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Old 08-13-2012, 07:39 PM   #41
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Quote:
Originally Posted by kcashner View Post
I've never heard of an automatic concierge tip. There is an automatic tip applied to ANY bar item, but this goes to the bar staff. The 15% is pooled and divided among all the bar workers; any additional you add to the slip goes to the person who actually served you.

Originally on DCL concierge was a fully salaried position. There were no concierge tip envelopes, and a tip was not expected. The "story" (whether true or not) is that so many guests asked about concierge tipping that it was changed to "your discretion" and an envelope is supplied. At the time of this change, the salary to the concierge staff was reduced--thus, they are no longer a "fully salaried" position. My understanding is that the concierge tips are pooled and divided among the concierge staff--while you do have a person assigned to your room, they work as a team to provide coverage to all guests 24/7. In addition, at least on the larger ships, there is a "concierge manager;" I have no info as to how he does or does not figure into the tip sharing.
In regards to the bar 15% automatic charge, does the person who brings your drink to you (like at the pool) get a part of the 15%? Or does he only get a tip if you put an additional amount on the tipping?
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Old 08-13-2012, 07:55 PM   #42
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Originally Posted by Im_A_Princess View Post
In regards to the bar 15% automatic charge, does the person who brings your drink to you (like at the pool) get a part of the 15%? Or does he only get a tip if you put an additional amount on the tipping?
The person who brings you the beverage at the pool or elsewhere is part of the bar team and gets a share in the 15% pool. If you add any additional tip, it goes directly to him since he served you. This applies to any bar item, whether it is a can of coke, a bottle of water, or an "adult beverage." It also applies to some of the "hidden" bar items like a case of bottled water or the little light up things they sell for kid glasses.

Last edited by kcashner; 08-13-2012 at 08:03 PM.
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Old 08-13-2012, 08:01 PM   #43
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Quote:
Originally Posted by disneywonderfun View Post
Just curious if there are any opinions about the data I included on my prior post from other cruiselines.
DWF
The only time i cruised with a butler, it was with Regent and he was not the same as my room 'stewardess' (as they call them), but he declined tips, as that is their policy. It's the only line I've ever been on where I truley felt I was a guest, rather than a customer. Love regent!!

DCL will probably come out with a suggested amount at some point since they do give out the envelope!



Quote:
Originally Posted by kaseyC View Post
Most of our DCL cruises have been in suites too. I use the basically the same $2.50 pp per day as my base amount for concierge, adding more as necessary. We are a family of 5.
We try to be fair but I don't want to go overboard with the tipping because we are already paying a hefty premium to sail in a suite.
I agree - to me, that seems entirely appropriate, but if someone feels moved to give them a whole lot more (like so many do in palo for some reason), then I feel like you should follow your own hunches & inclinations, for sure.



Quote:
Originally Posted by kcashner View Post
I've never heard of an automatic concierge tip. There is an automatic tip applied to ANY bar item, but this goes to the bar staff. The 15% is pooled and divided among all the bar workers; any additional you add to the slip goes to the person who actually served you.
.............
The difference here, I think, is that it was for a private party order. We have gotten charges of a surplus tip on items that they deemed "extras" much the way they do alcohol, but it's confusing because you don't know that ahead of time. We had a similar thing happen when we ordered a couple party trays in a suite.


I sort of wish I could take this survey over again...lol First of all I read it too fast & only voted one option! Secondly, I think I would state less than I did before, because I'm so reminded of how we really didn't get very good service at all. Can you imagine if tips were automatically added? Oh well JMO....

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Old 08-13-2012, 08:13 PM   #44
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The only time i cruised with a butler, it was with Regent and he was not the same as my room 'stewardess' (as they call them), but he declined tips, as that is their policy. It's the only line I've ever been on where I truley felt I was a guest, rather than a customer. Love regent!!

DCL will probably come out with a suggested amount at some point since they do give out the envelope!





I agree - to me, that seems entirely appropriate, but if someone feels moved to give them a whole lot more (like so many do in palo for some reason), then I feel like you should follow your own hunches & inclinations, for sure.





The difference here, I think, is that it was for a private party order. We have gotten charges of a surplus tip on items that they deemed "extras" much the way they do alcohol, but it's confusing because you don't know that ahead of time. We had a similar thing happen when we ordered a couple party trays in a suite.


I sort of wish I could take this survey over again...lol First of all I read it too fast & only voted one option! Secondly, I think I would state less than I did before, because I'm so reminded of how we really didn't get very good service at all. Can you imagine if tips were automatically added? Oh well JMO....

.
My wife and I sailed Regent when it was Radisson Seven Seas and went to French Polynesia. I agree that it was wonderful that all the tips were already included as were house wines at dinner (and a couple bottles of alcohol were also placed in our cabin). It truly made us feel like special guests instead of feeling like we had to worry so much about tips. When concierge guests spend somewhere between 18 and 30K for a suite on a summer cruise for seven nights, it would be nice just to have one less thing to concern ourselves with (i.e. how much am I supposed to tip the concierge team). In fact, in some ways, I wish Disney would simply include all tips for concierge guests in their cabin fare. It would just make the experience seem more refined for me.

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Old 09-06-2012, 10:31 PM   #45
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When you order things like drinks or room service, is there not a bill that comes so you can see what's being charged?
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