Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disneyland > Disneyland (California)
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 08-07-2012, 06:50 PM   #121
smiley_face2
What a great idea for a thread! Good grief, I'm going to gain another 5 pounds
 
smiley_face2's Avatar
 
Join Date: Mar 2002
Location: with my Prince of 30 years in BC Canada
Posts: 1,243

You would reallllllly hope someone, somewhere within the Disney Company who has any sense and power would be reading this and going I mean for goodness sake, are they really rolling in the money to such an extent that they can afford to just say "naaaaaah we really don't want your money, go somewhere else"
__________________

In Loving Memory of our dear son 02/22/1982-01/28/2011
smiley_face2 is offline   Reply With Quote
Old 08-07-2012, 07:57 PM   #122
ballarinamom
DIS Veteran
 
ballarinamom's Avatar
 
Join Date: Jan 2007
Posts: 2,365

I sent an email to let them know, as a stock holder, I do not appreciate the way the reservationists were recommending me spending money at other parks like Knott's Berry farm as an alternative to there being no more 6 day park hoppers. I also explained the amount of money my family usually spends and the cost and difficulty in travelling from Texas for our annual trips. With the distance travelled, a 6 day stay is a minumum and without the option of a 6day+ park hopper, we will be forced to take other vacations in the future.

The reply from Dinsey Guest Communications stated,
" We are concerned with the dissapointments you mentioned in your email. As you are aware, our goal is to provide the finest service and accomodations. Please be assured we do take our guest comments very seriously and take them into consideration when evaluating our operations. Your remarks have been shared with the appropriate leaders so they are aware of your experiences."

I think we all need to email our concerns. The more people who they see are impacted, they make a change.
__________________
My family-

Me (44 yikes!) , DH (46) , DD (11)
ballarinamom is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 08-07-2012, 08:24 PM   #123
lkperich
Earning My Ears
 
Join Date: Jun 2012
Location: Medicine Hat, AB Canada
Posts: 57

I phoned directly today as I wanted to be sure of what I could expect when we go in Sept. We have a Southern California City Pass with a 3 day hopper. I had originally emailed them, hoping for an email response saying I could upgrade past 5 days.....and then I was going to print that out and bring it along as proof.....but alas, they wouldn't commit to anything in the email and told me to phone.

The lady on the phone said I could only upgrade to a 5 day hopper.....and she couldn't even tell me how much I would be credited.....I told her I would like to do 7-8 days.....she told me that isn't allowed....or I could buy an annual pass (which I told her would do us no good and we live in Canada....and plan on this being a once in a lifetime trip probably, therefore would like lots of days between the two parks). The next response I was given was I could either upgrade the City pass to the 5 day, then purchase 3 extra days....which I said is waaaaaay too much money ( I think it is something like $985 extra.....after we pay something like $320 to upgrade to a 5 day pass).....I was then told we could also consider spending time at another park or beach????? I said I was surprised that they didn't want my money (well I guess they do.....another $1300-ish.....yeah right). I will try to upgrade at the gates and see what I get told there.....hopefully, best case scenario with how others have reported doing it I pay the $320 ish to upgrade to a 5 day, and hopefully can add another day or two for the $5 that so many seem to be able to! Wish me luck! lol
lkperich is offline   Reply With Quote
Old 08-08-2012, 12:19 PM   #124
ValpoCory
DIS Veteran
 
Join Date: Feb 2009
Posts: 2,507

Quote:
Originally Posted by ballarinamom View Post
I sent an email to let them know, as a stock holder, I do not appreciate the way the reservationists were recommending me spending money at other parks like Knott's Berry farm as an alternative to there being no more 6 day park hoppers. I also explained the amount of money my family usually spends and the cost and difficulty in travelling from Texas for our annual trips. With the distance travelled, a 6 day stay is a minumum and without the option of a 6day+ park hopper, we will be forced to take other vacations in the future.

The reply from Dinsey Guest Communications stated,
" We are concerned with the dissapointments you mentioned in your email. As you are aware, our goal is to provide the finest service and accomodations. Please be assured we do take our guest comments very seriously and take them into consideration when evaluating our operations. Your remarks have been shared with the appropriate leaders so they are aware of your experiences."

I think we all need to email our concerns. The more people who they see are impacted, they make a change.
To what Disney email address did you send your email?
__________________
Disney Trips:
Disneyland: Jan '13 (VGC -- Trip Report), Aug '10 (Beach house), May '04 (Good Neighbor hotel), Sept '00 (Good Neighbor hotel), about a dozen times from 1985-89
WDW: Jan '11 (BWV), Oct '08 (CBR), Sept '07 (POFQ), May '99 (CSR), Mar '92 (CBR), June '82 (Offsite)
ValpoCory is offline   Reply With Quote
Old 08-08-2012, 12:23 PM   #125
Lomky
Earning My Ears
 
Join Date: Aug 2011
Posts: 70

I sent a message also, just a form reply saying to call. I'm not going to bother. Just going to try my luck when I get there on Wednesday. Coming all the way from Alberta canada. Hope it works out.

I will reply with my experience.
Lomky is offline   Reply With Quote
Old 08-08-2012, 02:43 PM   #126
interstate70s
DIS Veteran
 
interstate70s's Avatar
 
Join Date: May 2012
Location: Wilds of Western Washington
Posts: 505

I emailed Disneyland a few days ago about this topic and here is the response I got along with my message:

8/08/2012


Dear Elizabeth,

Thank you for your e-mail to the DISNEYLAND® Resort.

Guest who would like to add extra days on their existing Mulit Day
Hopper ticket, may do so at any one of our Ticket Booths on the day of
their visit.

So that we may better assist you, please contact DISNEYLAND® Resort
Ticketing & Reservations at (714) 781-4400. Ticketing & Reservations is
open daily Monday – Friday, 7 a.m. – 8 p.m., and Saturday & Sunday, from
8 a.m. – 6 p.m.(Pacific Standard Time).

Again, thank you for taking the time to write. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and trust your visit
will be pleasant in all regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Experience Services


Please note all information is subject to change without notice and
should be confirmed just prior to your visit.

Received date: 8/4/12




Original Message Follows:
------------------------
First Day of Visit: 09/25/2012
Length Of Stay: 6

Our family is planning a 6 day Disneyland vacation. I noticed that you
now no longer offer 6- day park hoppers on you website. Is it possible
to add a day to 5 day park while at the park?
interstate70s is offline   Reply With Quote
Old 08-08-2012, 03:07 PM   #127
Lomky
Earning My Ears
 
Join Date: Aug 2011
Posts: 70

Very interesting. I sent petty much the same question. Asking about adding a day to a five day. I got the following reply, note it's from the same person (linda trump). There is a actually no reply to my question, just the "call us" response:

8/06/2012


Dear Josh,

Thank you for your e-mail to the DISNEYLAND® Resort.

So that we may better assist you, please contact DISNEYLAND® Resort
Ticketing & Reservations at (714) 781-4400. Ticketing & Reservations is
open daily Monday – Friday, 7 a.m. – 8 p.m., and Saturday & Sunday, from
8 a.m. – 6 p.m.(Pacific Standard Time).

Again, thank you for taking the time to write. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and trust your visit
will be pleasant in all regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Experience Services


Please note all information is subject to change without notice and
should be confirmed just prior to your visit.

Received date: 8/1/12
Lomky is offline   Reply With Quote
Old 08-08-2012, 03:49 PM   #128
interstate70s
DIS Veteran
 
interstate70s's Avatar
 
Join Date: May 2012
Location: Wilds of Western Washington
Posts: 505

Well thats interesting, I always knew you get different info from different CMs, but I didn't realize you'd get different answers from the same CM!

Seriously though, maybe, hopefully it is something they are allowed to do "officially" now? I noticed yours is dates two days earlier? Just trying to find an explanation
interstate70s is offline   Reply With Quote
Old 08-09-2012, 03:53 PM   #129
mamaseidl
Earning My Ears
 
mamaseidl's Avatar
 
Join Date: Dec 2011
Location: Stony Plain (near Edmonton) Alberta, Canada
Posts: 10

Pretty limited if you're a Canuck!

Hey all!


Haven't had a chance to go through all 9 pages of posts, but we have found ourselves in the same situation. We're from Alberta, Canada and just went to the parks in May (took advantage of the 6 day park hopper before it ended). Now we are planning our next trip back with our kids and would like to go for at least 7 days to make it worth our travel time.
Just finished talking to a CM and she said that I would have to purchase a 5 day and a 2 day. No exceptions online or in the park. Zero chance to upgrade or to add days Makes me sad because we don't even have the option of purchasing an AP since we aren't US citizens. I really think hubby needs to transfer jobs to California NOW (isn't it funny how all roads lead to Disney?).

I'm even MORE confused now after just talking to a CM and seeing the two different letters posted yesterday from Lomky and interstate70s . It's a lot to gamble on- book hotels for extra days just on the off chance you might be able to add on hey?

Incidentally we have family in Australia and as some previous posts have mentioned, they have access to some great ticket offers. Send some of that sweet love up to the north! :D

Anyways. Good luck to you all, I hope someone has some, or policy changes. I understand why they did it, but people who just want to stay longer and paying big time for it. PS- I did leave my complaint/concerns when I called. For what it's worth.

Last edited by mamaseidl; 08-09-2012 at 04:08 PM.
mamaseidl is offline   Reply With Quote
Old 08-09-2012, 05:03 PM   #130
lkperich
Earning My Ears
 
Join Date: Jun 2012
Location: Medicine Hat, AB Canada
Posts: 57

Quote:
Originally Posted by Lomky View Post
I sent a message also, just a form reply saying to call. I'm not going to bother. Just going to try my luck when I get there on Wednesday. Coming all the way from Alberta canada. Hope it works out.

I will reply with my experience.
From Alberta here too!!!! Going in Sept though. Let us know how you make out with this issue! Have a great trip!
lkperich is offline   Reply With Quote
Old 08-09-2012, 11:42 PM   #131
TigerlilyAJ
DIS Veteran
 
TigerlilyAJ's Avatar
 
Join Date: Jul 2011
Location: Ontario
Posts: 518

AP Citizenship Requirement?

Quote:
Originally Posted by mamaseidl View Post
Hey all!
Makes me sad because we don't even have the option of purchasing an AP since we aren't US citizens.
I don't think that's true, is it? The Deluxe and Premium APs are for any and all. Why would they care about citizenship? I've talked to ticket CMs on the phone about APs, and they never mentioned anything about residency or citizenship requirements.
In fact, the only time I've seen something like that, besides all the stuff for SoCal residents, is when I got a Disney email offering Canadians a deal on their cruise to Alaska, where they required one person in the party to present a Canadian passport at check-in to get the lower rate.
Anyone know anything about this?
TigerlilyAJ is offline   Reply With Quote
Old 08-09-2012, 11:46 PM   #132
TheZue
DIS Veteran
 
TheZue's Avatar
 
Join Date: Feb 2005
Location: British Columbia
Posts: 2,182

I'm Canadian and I have an AP, I've had one in the past. We always have one person in the party with one who pays for all the food, hotel, and merchandise to save money. They don't care where you are from. We just can't get the SoCal ones.
__________________


World didn't end, I'm going back!


Past Disneyland visits: 1983, 1995, 1999, 2002, 2003, 2005, 2006, 2009, 2012
How the heck do I not have a tag yet???
TheZue is offline   Reply With Quote
Old 08-11-2012, 12:02 AM   #133
brerboys
Earning My Ears
 
Join Date: Oct 2010
Posts: 17

Have you been successful in adding to a five day hopper?

So, has anyone been successful in adding to a five day hopper? We will arrive on Nov. 30th and try the ticket booth, but if not - we will hang out at the hotel I guess. I am not going to tell the kids we are going to parks on our arrival day - it will be a surprise if we can enter that Friday night.
__________________


Boardwalk 2001
Port Orleans 1996
Wilderness Lodge 2011
Disneyland 1989, 1999, 2002, 2006, 2008, 2009, 2012
brerboys is offline   Reply With Quote
Old 08-11-2012, 12:56 AM   #134
dadzgirl70
Mouseketeer
 
dadzgirl70's Avatar
 
Join Date: Jan 2012
Location: Rocklin, CA
Posts: 152

Quote:
Originally Posted by brerboys View Post
So, has anyone been successful in adding to a five day hopper? We will arrive on Nov. 30th and try the ticket booth, but if not - we will hang out at the hotel I guess. I am not going to tell the kids we are going to parks on our arrival day - it will be a surprise if we can enter that Friday night.
I am headed there on October 6th. I too will try on arrival day. I have sent an email, but haven't received a response yet. I'm seriously keeping my fingers crossed! I'll post after I try and let everyone know the outcome.
__________________
dadzgirl70 is offline   Reply With Quote
Old 08-11-2012, 03:42 PM   #135
ByKnight
Getting Ready to Set Sail !!!!!!
 
ByKnight's Avatar
 
Join Date: Apr 2012
Location: Victoria BC Canada
Posts: 49

Disney is Short sighted

I am From Victoria Canada and we come to california every year for 2-3 weeks and if this is Disney's new plan of only wanting people in the park for a max of 5 days then I guess this year will be our last. Last year we were at the park 13 days and the year before it was 7 days. Fortunately we have annual passes this year for our 2nd trip this year in September ( a gift from My mother) but next year I think it will have to be disney world or maybe we will now have to branch out to all inclusive in the Dominican or Mexico. Sorry Disney but I think you are loosing me as a regular customer.
__________________

DL 1973--WDW 1983-- DL GCH 05(7 Days) -- DL 2008 (1 Day) -- DL Best Western Park Place 2009(6 Days) -- DL House rental 2011 (13 Days)
DLC Wonder September 2012
DL (9 Days) September 2012
ByKnight is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 08:17 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.