Concierge/Club Level Information- Part IV, July 2012

[Mousemommy1]

Originally Posted by AngiTN

Question... I have done my own ADR. When I booked my CL room the IPO went in the system and found all my reservations and built us a great itinerary to use. Today I have made a couple of changes, booking the Desert Party since it finally opened for our dates. Should I shoot an email off to the IPO to alert them of the changes so they can update the Itinerary? I wasn't sure if they kept up with them for any reason other than to build us the nice document with all of them together.

Yup, you can go ahead and send them an email requesting an updated itinerary. I do some of my own changes too, and just send them an email giving a heads up and they send a new one.

[MomofDisneyLoversx3]

What is the Dessert Party? Is it only available to CL guests?

[KerryCM]

Originally Posted by DisneyFansInNYC

Hi - I just posted this earlier. When we stayed at the BC CL this past August we did the same - we planned lunch ADRs on most days and snacked at night. The snacks during the day are home made potato chips, nuts, Swedish fish and snacks like that. Plus soda, iced tea, lemonade, coffee and tea. From 5-7pm they would serve about 2 to 3 hot appetizers like bacon rolled scallops, spinach triangles (Spanakopita), etc and cheese and crackers, veggies and dips plus the chips. Plus drinks as before with wine and beer. Then later that night they put out desserts. We loved the BW CL too but the BC is nice. We are going to the BC CL at the end of the month. We can't wait. Enjoy your stay.

Thanks for the info. I kind of feel like a traitor not staying at the BW. The cast there are a second famliy to ours. We will go over to say hi to everyone, but I am kind of looking forward to the BC.

[ixmnrs]

Hi there, I was looking at the menu and there were a few items with peanuts there. Has anyone been there who had to deal with a peanut allergy? what nightly offerings would have to be eliminated because of the peanut allergy? Thanks.

[mickeyluv'r]

Originally Posted by M1Thumb

Is there a standard procedure for checking in for the CLs at the resorts? I know what Disney advertises, but from reading this board and from past experience, it sounds like the resorts are inconsistent.

When we stayed at the Polynesian CL, they told me to call the morning of our check-in with our ETA and they would have somebody waiting to escort us. This did not happen. When driving up, we asked the bellhops what to do if we were staying CL. They directed us to check in at the main desk.

We are planning to stay at the AKL CL later this year. Is there a standard approach for CL check-ins at this resort? And is the staff generally good at following it?

In my experience, it's about 60/40 they are there to welcome you. Other folks seem to report better odds, but that's been our experience. I'e only stayed at AKL CL once, and we were greeted out front. So, they were good about it when we stayed there.

We also had the same experince at Poly, except they didn't have our paperwork at front desk, and we had to go to CL to check-in.

It may help to let them know your arrival time via email when you know it, like if you are using ME. the procedure there is to greet guests in front of the resort. If for some reason a CL staff person is not there, I'm pretty sure the correct thing is to ask the bellhop. There are always staff in front of AKL.

Mind- this is all assuming that your are arriving between 7am and 10pm. At all resorts you'd have to use the front desk if you are arriving after hours.

[loveshak22]

Originally Posted by mickeyluv'r

In my experience, it's about 60/40 they are there to welcome you. Other folks seem to report better odds, but that's been our experience. I'e only stayed at AKL CL once, and we were greeted out front. So, they were good about it when we stayed there.

We also had the same experince at Poly, except they didn't have our paperwork at front desk, and we had to go to CL to check-in.

It may help to let them know your arrival time via email when you know it, like if you are using ME. the procedure there is to greet guests in front of the resort. If for some reason a CL staff person is not there, I'm pretty sure the correct thing is to ask the bellhop. There are always staff in front of AKL.

Mind- this is all assuming that your are arriving between 7am and 10pm. At all resorts you'd have to use the front desk if you are arriving after hours.

I just got back from AKL staying CL and we were greeted out front as well. Although they weren't waiting specifically for us but there were greeters with clipboards and when we walked up they asked our name and when I told her she looked and acknowledged we were CL and took us to the 6th floor CL lounge for check-in. It was a nice, smooth, quick process.

Since we were doing an early check-in and hoping to get a room I emailed the IPO office with our arrival time and I did online check-in and added our arrival time.

Have fun!

[cmhand30]

Staying YC CL in March. Looking forward to spending some time at the pools and EPCOT.
I tried to get IPO to make a couple dining and recreation ressies and was referred to the website. Last time I stayed at BC or GF CL they jumped through hoops to help.
The only resort we were not greeted at and I was disappointed the response was the Poly. We pulled up on my DH's motorcycle and let the bell person know we were CL guest, he gave us a strange look , no CL staff was there and they "lost" our ressie. Wow. But all other resorts have been great when we arrived.

[Mousemommy1]

Originally Posted by cmhand30

Staying YC CL in March. Looking forward to spending some time at the pools and EPCOT.
I tried to get IPO to make a couple dining and recreation ressies and was referred to the website. Last time I stayed at BC or GF CL they jumped through hoops to help.
The only resort we were not greeted at and I was disappointed the response was the Poly. We pulled up on my DH's motorcycle and let the bell person know we were CL guest, he gave us a strange look , no CL staff was there and they "lost" our ressie. Wow. But all other resorts have been great when we arrived.

That's weird about the YC IPO ...I have had them book a tee time for my husband, and a couple of other ressies (I mostly like to do my own) and right now, they are monitoring for the April Wishes Dessert party schedule to open up so they can book for me...I think they have been great!

[puertorican00676]

Originally Posted by AngiTN

Yes! I was telling him about this the other day. We have 2 days where we are not going to a park so we'll do it then for sure. At least he will. Melody and I may find something else to do. We'll just see what the weather holds.

Just let it happen naturally! It'spart of the fun! Just let him figure it out either at the entrance or when he starts asking "why we did not stop at the check in counter?" While getting to the elevator! It sure will be a surprise! Hope you guys enjoy it!

[M1Thumb]

Mickeyluv'r & loveshak22, thanks for the input!

Editing to add another question: Are requests regarding rooms best handled through the reservation phone line or by contacting the CL concierges directly? When I made my reservations for the AKL CL, I requested a bunk bed room and it was noted, but the guy on the phone also recommended that I contact the resort a week in advance of check-in to reiterate my request.

[hiwaygal]

Does IPO still email you about 90 days in advance of your stay?

We booked YC-CL about 2 weeks ago and I'm excited (as expected). We've still got a long way to go but I'm thinking about ADR's and such. And actually, I'm thinking of letting them go and letting IPO do their magic for us. We arrive 8/23...the crowd calendars show this as a pretty slow time.

[GeorgiaHoo]

Originally Posted by MomofDisneyLoversx3

What is the Dessert Party? Is it only available to CL guests?

Tomorrowland Terrace Dessert Party at Magic Kingdom. It is a reservation only party where you have a dessert buffet and reserved seating at Tomorrowland Terrace for the fireworks. Open to all Disney guests and runs about $25 per person. Reservations can be made about a month in advance (this varies) and full payment is due at time of reservation. Usually books pretty quickly.

[Anonomom]

Originally Posted by M1Thumb

Is there a standard procedure for checking in for the CLs at the resorts? I know what Disney advertises, but from reading this board and from past experience, it sounds like the resorts are inconsistent.

When we stayed at the Polynesian CL, they told me to call the morning of our check-in with our ETA and they would have somebody waiting to escort us. This did not happen. When driving up, we asked the bellhops what to do if we were staying CL. They directed us to check in at the main desk.

We are planning to stay at the AKL CL later this year. Is there a standard approach for CL check-ins at this resort? And is the staff generally good at following it?

We've stayed CL twice and had two different check-in experiences.

In 2010, we stayed at the CR and drove. When we went through the guard gate, they must have radioed ahead, because when we pulled up to the front door, there was a gentleman waiting there. He asked if we were the [anonomom] family, welcomed us and escorted us up to our room. It was a fantastic first impression, I must say.

In 2011, we flew down and stayed at the Poly. There were several CMS waiting at the front, but they just seemed to pick guests at random, ask who they were and escort them either to the front desk or CL. It was fine, but far less personal and somehow less magical. Still, we didn't have to deal with the front desk, so I was happy.

[puertorican00676]

Hi
I was just wondering how will My Magic + will work with club level, will those guests get a golden band? Will IPO will book the experiences for you? Is there more benefits for those of us staying club level? Anyone knows yet how it will play?

[polyfor4]

Originally Posted by puertorican00676

Hi
I was just wondering how will My Magic + will work with club level, will those guests get a golden band? Will IPO will book the experiences for you? Is there more benefits for those of us staying club level? Anyone knows yet how it will play?

Would also like to know if IPO will play any sort of role in my magic +