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Old 08-10-2013, 09:48 PM   #2401
BringingUpDisney
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Originally Posted by samnbilly View Post
I switched my entire ressie over to BWI last night. I don't want to bother with packing/re packing & worrying about waiting for our luggage the day of my DH's Birthday.
I e-mailed them again & made note of the change. I asked if they could suggest some activities for my teenagers because we haven't gone since 2008, & it was a very different vacation. My DH had just had brain surgery & had a difficult time there & the kids were quite a bit younger.
I wasn't sure if they did the small boat rentals for the kids (14 & 17) or any other suggestion of an activity over by BWI.
They e-mailed me back & said they already noted my room request & DH Birthday in my file (I asked if you were able to request a balcony in the Garden Suite?) this is a new room we changed to & I've never stayed there & for my DH B-Day I wanted to get some balloons & whatnot (I thought they'd recommend someplace to purchase these things)
They wrote back & said that I could fill out my profile info under my Disney Experience & see the things that are available once I filled out my profile & see what came up?
Wow! What a difference from WL IPO..I asked for help with a few specifics & was completely blown off while WL IPO offered me suggestions, offered to book things for me, etc. I'm kinda p.o.'d to be honest!
Yes, I could build a profile & take care of the other things I'm completely unaware of booking there, but isn't that the point of IPO? Maybe ppl are right! Maybe it's turned into Concierge employees putting out food & shoving out phone #'s? I really wish WL worked for us. My family spends every night in Epcot & I have a nerve disorder that's progressive & I might need an ECV this year, so making constant transfers would be more difficult when I could take the back way thru Epcot & be at our hotel!
Someone please give me some suggestions how to proceed with this because honestly- I could do their job!! I book CL because that's what I use it for/ actual pre-planning help! No offer to help book anything!! Not even an ADR!!
I would call and ask all your questions and give requests. We have been dealing with the same IPO for our upcoming YC stay and they have been helpful on the phone. We are doing a split stay with Poly and while their IPO went above and beyond, I haven't had any trouble with the YC. I asked them to do our ADRs as I am in California and didn't feel like getting up at 3:00 AM to do them myself. I got everything I wanted except BOG and lots of people had that problem for that week.

Good Luck!
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Old 08-10-2013, 10:49 PM   #2402
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Originally Posted by BringingUpDisney View Post
I would call and ask all your questions and give requests. We have been dealing with the same IPO for our upcoming YC stay and they have been helpful on the phone. We are doing a split stay with Poly and while their IPO went above and beyond, I haven't had any trouble with the YC. I asked them to do our ADRs as I am in California and didn't feel like getting up at 3:00 AM to do them myself. I got everything I wanted except BOG and lots of people had that problem for that week.

Good Luck!
Funny you should mention ADRs from California! We're on central time at home, so I always make my own ADRs. But we're spending the second half of August in Newport Beach and I'm not crazy about the idea of waking up at 3am - maybe I should send my requests to IPO too. Did they make your reservations right at the 180 day mark? Do you remember what time you heard back from them?
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Old 08-11-2013, 12:08 AM   #2403
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Originally Posted by 1girln3boys View Post
I tried to email AK IPO but it was bounced back. Can someone post the email again please?
i had one bounce back from them, too. I believe this is the one that worked:
animal.kingdom.lodge.itinerary.plann...neyworl d.com
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Old 08-11-2013, 01:11 AM   #2404
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Originally Posted by pixarmom View Post

Funny you should mention ADRs from California! We're on central time at home, so I always make my own ADRs. But we're spending the second half of August in Newport Beach and I'm not crazy about the idea of waking up at 3am - maybe I should send my requests to IPO too. Did they make your reservations right at the 180 day mark? Do you remember what time you heard back from them?
I contacted the IPOs at 190 days and filled out their forms. They booked our ADRs at 180 days and let me know by 8:00 am PST. Everything we wanted we got except BOG and everything was within 20 min of our requested time. The hardest part we letting someone else do it! Have a great time in Newport! We are going the opposite direction and heading to Maine for the 2nd half of August. Great place but a really long trek for us.
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Old 08-11-2013, 07:52 AM   #2405
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I have a client staying BC early next month & never heard from them but really didn't need anything from them since her son made all ADRs & everything for their family. Last week they contacted me wanting to know an estimated time of arrival & how she was arriving as well as any room requests she may have. I was surprised but pleased although a smudge confused since I did OLCI for her but at least this way there seems to be more of a chance her room will be ready & I was a Le to ask for connecting rooms as well.

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Old 08-11-2013, 10:47 AM   #2406
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Does anyone know if WL lounge is open all day? Thanks
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Old 08-11-2013, 10:57 AM   #2407
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Originally Posted by MomofDisneyLoversx3 View Post
Does anyone know if WL lounge is open all day? Thanks
The lounge itself (seating) is accessible 24/7, but the food offerings are only certain times. The following are the hours:

Coffee Service - 6:30 am - 10:00 pm
Continental Breakfast 7:00 am - 10:30 am
Snacks and Refreshments 11:30 am - 4:00 pm
Wine and Cheese Selections 5:00 pm - 7:00 pm
Cordials and Desserts 8:00 pm - 10:00 pm

The above is from the WL FAQ. Here's a link to the CL section:

http://www.disboards.com/showpost.ph...79&postcount=7
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Old 08-11-2013, 11:42 AM   #2408
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Is there a set menu for BC CL hot offerings that you could find out before your trip. We are going 9/18 and would love to know what they put out. I've seen menus for poly buy can't seem to find BC. Thanks!
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Old 08-11-2013, 12:32 PM   #2409
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Quote:
Originally Posted by mickeynut1 View Post

The lounge itself (seating) is accessible 24/7, but the food offerings are only certain times. The following are the hours:

Coffee Service - 6:30 am - 10:00 pm
Continental Breakfast 7:00 am - 10:30 am
Snacks and Refreshments 11:30 am - 4:00 pm
Wine and Cheese Selections 5:00 pm - 7:00 pm
Cordials and Desserts 8:00 pm - 10:00 pm

The above is from the WL FAQ. Here's a link to the CL section:

http://www.disboards.com/showpost.ph...79&postcount=7
Awesome!!! That is exactly what I was hoping for. That's how it was at AKL, but recent posts have made me worried that WL closes during the day. We use the lounge to spread out and hang out.
Drinks are available 6:30-10p right?
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Old 08-12-2013, 04:07 PM   #2410
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is there an IPO "manager" or "head concierge" or someone that can be contacted when there's an issue with IPO? having some problems with AKL IPO and they need to be resolved today if they're going to be resolved at all.

(not trying to be cryptic, just been complaining a lot on the F&W fest board and don't feel like repeating it all here.... )
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Old 08-12-2013, 07:58 PM   #2411
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We just got back from a WL club level stay. I have to say everything about it was great!! My family of six was a little worried, we would be too cramped to enjoy our stay. We had a deluxe room on the the 3rd floor, so it had 2 rooms, We did just fine in this room. Our location allowed us to easily get to pool area and back through the back stairs. We did have a little hike to get to club floor, but it was good to walk there.

I must say how awesome the CM's were at WL!! They were so accomodating for us. Even when the food/beverage area was closed, you could just ask them for what you needed. I felt the staff ratio is probably what you are really paying for on this level and it showed. My kids are used to DVC, so pretty spoiled, but after staying here, they want to go back!!

I loved the house chips, became addicted to those on my stay and enjoyed the beer and wine too, it's why I am on a low carb diet now!!
My kids loved the snacks, drinks, and especially the fresh fruit. We only got to enjoy the appetizers and desserts one evening, but they were delicious.

The housekeeping staff was great too, especially the turn down service. They would clean up too and replace towels while you were out. And needless to say the kids ate all the chocolate that was left.

When it was time for us to go, thank goodness it was raining, so we spent every last possible minute up in the lounge. Hope to be back up there during the Disney Marathon weekend for adults only weekend
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Old 08-12-2013, 08:56 PM   #2412
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Quote:
Originally Posted by MomofDisneyLoversx3 View Post
Awesome!!! That is exactly what I was hoping for. That's how it was at AKL, but recent posts have made me worried that WL closes during the day. We use the lounge to spread out and hang out.
Drinks are available 6:30-10p right?
Glad I could help . I'm pretty sure you can get drinks anytime. If there is something you need/want, just ask a CM and they will get it for you .

Quote:
Originally Posted by karmacats View Post
is there an IPO "manager" or "head concierge" or someone that can be contacted when there's an issue with IPO? having some problems with AKL IPO and they need to be resolved today if they're going to be resolved at all.

(not trying to be cryptic, just been complaining a lot on the F&W fest board and don't feel like repeating it all here.... )
I would imagine there is, although I can't help with a name or phone number as we've never stayed AKL CL and have never had any problems with any CL stay. Hopefully someone will be able to give you the information you need so you can get things taken care of soon.

Quote:
Originally Posted by sixisenough View Post
We just got back from a WL club level stay. I have to say everything about it was great!! My family of six was a little worried, we would be too cramped to enjoy our stay. We had a deluxe room on the the 3rd floor, so it had 2 rooms, We did just fine in this room. Our location allowed us to easily get to pool area and back through the back stairs. We did have a little hike to get to club floor, but it was good to walk there.

I must say how awesome the CM's were at WL!! They were so accomodating for us. Even when the food/beverage area was closed, you could just ask them for what you needed. I felt the staff ratio is probably what you are really paying for on this level and it showed. My kids are used to DVC, so pretty spoiled, but after staying here, they want to go back!!

I loved the house chips, became addicted to those on my stay and enjoyed the beer and wine too, it's why I am on a low carb diet now!!
My kids loved the snacks, drinks, and especially the fresh fruit. We only got to enjoy the appetizers and desserts one evening, but they were delicious.

The housekeeping staff was great too, especially the turn down service. They would clean up too and replace towels while you were out. And needless to say the kids ate all the chocolate that was left.

When it was time for us to go, thank goodness it was raining, so we spent every last possible minute up in the lounge. Hope to be back up there during the Disney Marathon weekend for adults only weekend
Thanks for your review . Glad you had a great stay and enjoyed the WL. WL CL is amazing and I think the CL CMs are top notch .
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Old 08-12-2013, 09:08 PM   #2413
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We have a split stay next May, GF and BC. Originally we were staying at the Poly and BC, both of them CL. We decided to switch from Poly due to construction concerns. The only discounted rooms available at GF were lagoon view or RPC TPV. It was over $1000 more for 4 nights for RPC with a discount. We couldn't justify that, especially since DH didn't like RPC. I am scared we are going to feel disappointed without CL for that part of the trip. Have you gone on a non CL trip and not missed it?
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Old 08-12-2013, 09:24 PM   #2414
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We have a split stay next May, GF and BC. Originally we were staying at the Poly and BC, both of them CL. We decided to switch from Poly due to construction concerns. The only discounted rooms available at GF were lagoon view or RPC TPV. It was over $1000 more for 4 nights for RPC with a discount. We couldn't justify that, especially since DH didn't like RPC. I am scared we are going to feel disappointed without CL for that part of the trip. Have you gone on a non CL trip and not missed it?
We don't stay CL every trip and although it's a nice perk, we have amazing trips without it. CL is great, but it's not a necessity for us every trip.
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Old 08-13-2013, 01:46 AM   #2415
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Quote:
Originally Posted by Welcome Home View Post
We have a split stay next May, GF and BC. Originally we were staying at the Poly and BC, both of them CL. We decided to switch from Poly due to construction concerns. The only discounted rooms available at GF were lagoon view or RPC TPV. It was over $1000 more for 4 nights for RPC with a discount. We couldn't justify that, especially since DH didn't like RPC. I am scared we are going to feel disappointed without CL for that part of the trip. Have you gone on a non CL trip and not missed it?
Absolutely agree with mickeynut, we don't stay CL every time. Last year we didn't do CL and didn't miss it. We may not again this year (haven't decided), but I'm starting to miss AKL CL in particular.

But we don't need it. Our family has a great time regardless...
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